Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Yupptv
68 Quarry Rd
3294 Victoria Point
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Yupptv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
How to Cancel Yupptv: Complete Guide
What is Yupptv
Yupptv is a digital streaming platform that offers live television channels, catch-up content and language-specific packs aimed at diasporic and regional audiences. The service sells time-limited subscriptions including monthly, quarterly, half-yearly and yearly packages and may also offer device activation fees and in-app purchases through app stores. Its own terms describe automatic renewal for longer-term packages and specific restrictions on refunds and cancellation of discounted multi-month packages.
How cancellations typically work for Yupptv subscriptions
Framework: Yupptv’s contract language distinguishes between monthly subscriptions and discounted multi-month packages. According to the provider’s terms, a monthly subscription may be terminated anytime and will normally remain active until the end of that month, while quarterly, half-yearly and yearly packages are treated as discounted and are not permitted to be cancelled. This creates materially different rights depending on the plan purchased.
Billing cycle and automatic renewal: The terms note automatic renewal for quarterly, half-yearly and yearly packages and state that the service will provide notice of expiry prior to renewal. Consequently, subscribers face two practical obligations: to track renewal dates and to understand that discounted longer-term plans typically carry stricter cancellation restrictions.
Customer experiences with cancellation
What users report
Summary of public feedback: Independent review platforms record recurring customer reports about billing confusion, unexpected renewals and slow or ineffective resolution when disputes arise. Multiple reviewers assert unauthorised renewals or being charged after they believed a subscription had ended; others report difficulty obtaining refunds for service interruptions. These reports are recorded on consumer review sites and corroborate a pattern of dissatisfaction with subscription-management interactions.
Representative user feedback: Examples from public reviews include direct consumer statements such as: "They renewed my subscription without my consent and charged my credit card" and "There is no cancellation link," which illustrate recurring themes of unexpected billing and limited clarity around plan controls. Use of such short customer quotes is intended to illustrate typical complaints on record.
Recurring issues and practical takeaways
Recurring issue: auto-renewal and timing. Multiple reviewers report being charged when they expected the subscription to stop; this corresponds with the provider’s stated practice of end-of-period termination for monthly plans and automatic renewal for longer-term discounted plans. Subscribers should therefore treat renewal notices and the stated expiry mechanics in the terms as determinative of billing risk.
Recurring issue: refund expectations. Public reports show frustration where refunds were not provided despite service failures. The provider’s published rule that unutilised price is not refunded must be read alongside statutory consumer guarantees, which may override contractual limitations in the event of a major failure to supply services.
Refunds, proration and cooling-off applied to Yupptv
Contractual rule: Yupptv’s terms state that it will not refund any unutilised price for services and that cancellation of multi-month discounted packages is not permitted. This is a contractual term that directly affects refund eligibility for prepaid periods.
Statutory overlay: In accordance with consumer guarantees under local law, a business cannot contract out of non-negotiable rights where the supplied digital service is not delivered with due care and skill or is not fit for purpose. Where there is a major failure to provide the service as promised, a consumer may be entitled to cancellation and a refund or other remedy despite an express no-refund clause. Seek formal advice if the provider refuses an otherwise available statutory remedy.
Disputes, chargebacks and evidence preservation for Yupptv
Dispute mechanics: If charges continue after termination of the subscription period or if services are materially different from the representations that induced purchase, consumers commonly escalate through their payment provider's dispute mechanisms or regulator complaint channels. Such escalation should be supported by contemporaneous evidence and clear timelines.
Evidence and timing: Preserve transaction receipts, screenshots of plan descriptions at purchase, renewal notices, bank statements showing debits and any correspondence logs with the provider. Time is material: prompt action increases the chance of a favourable outcome with a payment provider or regulator.
Documentation checklist
- Proof of purchase: transaction ID, amount and date shown on payment record.
- Plan terms: screenshot or copy of the package description and stated refund/cancellation clause.
- Renewal notice evidence: any expiry/renewal messages or screenshots showing timing.
- Billing history: statements showing the sequence of charges and dates.
- Service failure records: timestamps, error messages, buffering logs or screenshots showing unavailability.
- Correspondence log: record dates and the method used to raise issues, and summary of replies received.
Subscription plans and pricing snapshot for Yupptv
| Plan type | Typical billing behaviour | Refund/cancellation rule | Price (AUD) |
|---|---|---|---|
| Monthly | Terminable anytime; subscription remains until end of month | No refund for unutilised portion in terms; statutory rights may apply | Varies |
| Quarterly / half-yearly / yearly | Often discounted; automatic renewal is indicated for continuity | Cancellations not permitted for discounted multi-month packages per terms | Varies |
Service model comparison relevant to Yupptv purchases
| Purchase route | Billing note | Refund and policy differences |
|---|---|---|
| Direct subscription through provider | Subject to provider terms including explicit no-refund clauses | Contract terms apply; statutory consumer guarantees still relevant |
| App store in-app purchase | In-app activations and subscriptions may show store-specific charges and device activation fees | Store refund policies and vendor terms can affect remedies; check store purchase records |
| Third-party bundled sale | Bundled discounts may include separate device or activation fees | Cancellation/refund rights may vary depending on reseller terms and the provider’s acceptance |
Address
- Address: 68 Quarry Rd, Victoria Point VIC 3294
Legal context that matters for Yupptv
Regulatory framework: Consumer guarantees and recent regulatory enforcement activity show authorities scrutinising opaque subscription practices and improper auto-renewals. Consequently, a contractual no-refund clause will be tested against statutory protections where there is a major service failure or misleading conduct.
Practical implication: If service delivery materially departs from advertised features, or if renewal communications were misleading, statutory remedies may be available even where the provider’s terms state otherwise. Document the discrepancy and seek a formal remedy channel or independent advice.
What to do after cancelling Yupptv
Monitor financial accounts closely after the effective cancellation date and keep full copies of the documentation checklist. If charges are posted after termination, commence a dispute with your payment method provider promptly and provide the preserved evidence.
If the provider refuses remedies you consider to be required by law, consider lodging a complaint with the relevant consumer regulator and obtain targeted legal advice for potential remedies under consumer law. Document all steps and deadlines as you proceed.
Final perspective: Treat the contract terms, the provider’s public representations and statutory consumer guarantees as an integrated compliance matrix. Consequently, preserve evidence, act quickly on billing anomalies and, where necessary, pursue remedy channels available under consumer protection frameworks rather than relying on informal assurances.