What is Slomin'S

Slomin's is a U.S.-based home services company known for home security monitoring, installations, and a range of related services. It offers monitored alarm packages, equipment and installation, marketing communications (including SMS), and longer-term service contracts through sales and installations conducted by technicians and sales representatives.

While Slomin's operates primarily in the United States, Canadian consumers may encounter its services through online sales, cross-border marketing, or when comparing security providers; Canadian-specific pricing or guarantees are not publicly listed in the sources reviewed.

How to cancel Slomin'S

For marketing or message subscriptions (SMS): reply “STOP” to the originating number to opt out; you should receive a confirmation and no further marketing messages will be sent. Replying “HELP” typically provides more information about the message service. Source
For monitored services, equipment contracts, or other paid services: contact Slomin's customer service by phone or email, provide your account number and identifying information, request cancellation in writing, and ask for a written confirmation showing the cancellation date and any applicable fees or prorated refunds. Keep records of the representative’s name, date and time of the call, and any confirmation number.
If the contract was sold at home or over the phone, check whether you have a statutory right to cancel under Canadian direct-sales or internet-contract rules and follow that process (see consumer-rights section below). When cancelling under a statutory right, send your cancellation notice in a method that provides proof of delivery (registered mail or equivalent).
If you expect difficulty or want formal proof, send a cancellation letter via registered mail (e.g., raccomandata A/R) to Slomin's corporate address and keep the proof of delivery. Document and retain all copies of contracts, receipts and communications.

What happens when you cancel

When cancellation is processed, monitoring and remote services tied to the paid account may be terminated and alarm signals may no longer be monitored by a central station. Equipment that communicates through the provider may lose remote features (alarm reporting, app access, video streaming) though the physical devices will remain with the property unless the contract states otherwise.

Automatic renewals may be stopped at cancellation but check your contract for renewal terms and notice requirements. The company should provide written confirmation of cancellation; keep this for your records. Data retention and recordings policies vary - ask Slomin's how long they will retain account records, event logs or video after termination if that matters to you.

Will I get a refund?

There is no publicly stated, company-wide 14‑day automatic refund policy specifically for Slomin's in the sources reviewed. Whether you receive a refund depends on the contract terms, the timing of cancellation, and whether statutory cancellation rights apply.

Under Canadian direct-sales or internet-contract cancellation rules you may be entitled to a refund when you validly cancel under those rules (see the consumer-rights section). Separately, early termination fees, non-refundable installation or equipment charges, or prorated billing terms in the contract may reduce or eliminate a refund. Always request written confirmation that states the refund amount (if any) and the expected timing for remittance.

Slomin'S plans and pricing

Plan	Price	Period	Features
Slomin's Shield Professional Monitoring - U.S.	$42.95 USD / month	Monthly	Includes professional monitoring, free equipment, 10 entry points, touchscreen keypad, 24/7 central station monitoring, no equipment or installation charge
Slomin's Shield - lower-tier U.S. offering	$29.99 USD / month	Monthly	Includes free equipment, professional installation, basic Slomin's Shield package
Slomin's Shield with remote/video services - U.S.	$49.95 USD / month	Monthly	Includes remote keypad access, video service, automation, free video doorbell with remote services subscription

Your consumer rights in Canada

Canadian federal guidance harmonizing consumer protections gives direct-sales purchasers the right to cancel within 10 days after receiving the contract or a cancellation-rights statement; the seller must refund within 15 days. For internet-based contracts, consumers may have a 7-day cancellation right in some cases when required information was not provided, and other conditions may provide up to 30 days - refunds generally must be returned within 15 days and suppliers may be responsible for return shipping where applicable. Provincial rules can add protections or procedural differences, so check the rules that apply in your province or territory.

For details and model cancellation clauses see the Government of Canada consumer measures resources: Direct-sellers harmonization and Internet-sales contract information.

Customer experiences

Online reviews show a mix of positive and negative experiences. Many reviewers praise technicians for professionalism, friendly interactions and smooth installation work and report satisfaction with system performance. Sources for positive feedback include consumer-review platforms where technicians and initial setup were highlighted.

On the other hand, some complaints include slow or inadequate customer-service responses, trouble with delayed repairs (for example, heating-related services in complaints), unexpected or disputed charges, difficulty cancelling long-term contracts, and high early-termination fees reported by some customers. Several complaint threads and chargeback guides note long contract terms and customers experiencing frustration when trying to stop services or secure refunds. Relevant pages include consumer-review sites and complaint guides: Trustpilot, BBB, and a cancellation/chargeback guide: JoinChargeback.

Documentation checklist

Copy of the signed contract and any cancellation‑rights statement
Account number, customer name, service address, and installer/technician details
Proof of payment (receipts, credit card statements)
All communication records (emails, SMS confirmations, call notes with dates/times and names)
Photos or serial numbers of installed equipment if ownership or removal may be disputed
Registered‑mail receipt or other proof of delivery for cancellation notices

Common mistakes

Common pitfalls include relying on a verbal cancellation without receiving written confirmation, failing to send cancellation notices by a method that provides proof of delivery, and not checking for automatic renewal clauses or early-termination penalties in the contract. Some customers assume texting “STOP” cancels all service types - that typically only stops marketing SMS and does not cancel paid monitoring or installation contracts.

Other errors are waiting too long to assert statutory cancellation rights (if applicable), not documenting interactions with customer service, and neglecting to monitor bank or credit-card statements after cancellation for unexpected charges.

Comparative recap

Method	Refund	Difficulty
Marketing/SMS opt-out (reply “STOP”)	Typically no refund (stops messages)	Low
Service/monitoring cancellation via customer service (phone/email)	Refund possible depending on contract and timing; may be prorated	Medium
Cancel under Canadian direct‑sales or internet statutory rights	Refund generally required within 15 days when statutory cancellation applies	Medium - High (requires proof and compliance with notice rules)

After cancelling

After you cancel, keep the written confirmation and watch your account and bank/credit‑card statements for unexpected charges. If you do not receive the refund you expect, escalate by re‑contacting the company in writing, filing a complaint with your provincial consumer protection office, or contacting your payment provider about a dispute or chargeback if charges are unauthorized.

Helpful links: government consumer information on cancellation rights: Direct-sellers harmonization; a practical cancellation guide and reports: JoinChargeback - How to cancel Slomin’s; consumer reviews and complaint pages: Trustpilot and BBB.

Address

Send registered‑mail cancellation letters and any physical documentation to:

Slomin's Inc., 125 Lauman Lane, Hicksville, New York 11801, United States

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