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I hereby notify you of my decision to terminate the contract relating to the Booksy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Booksy: Easy Method
What is Booksy
Booksy is an online booking and business-management platform that connects clients with service providers (salons, barbers, spas, etc.) and lets users schedule, manage, and pay for appointments through mobile apps and the web. It provides appointment reminders, client management tools and payment processing options, while individual providers set their own service and cancellation policies.
How to cancel Booksy
- Check your booking confirmation email for the provider’s cancellation policy, then open the Booksy app or web site, go to the "Appointments" section, select the booking and follow the in-app cancellation steps - or contact the provider directly to cancel. Note: Booksy support cannot cancel appointments on your behalf.
What happens when you cancel
Cancelling an appointment through the app or by contacting the provider typically updates the appointment status in Booksy and notifies the provider. Access to your Booksy account, past appointment history and client data generally remains available unless you or the provider deletes the account. If you cancel a provider (Booksy Biz) subscription, the provider account will stop renewing but payments already made for the current period are not refunded under Booksy’s terms; provider-side data and access rules follow the platform’s terms of service.
Will I get a refund?
Refunds for appointment bookings are handled by the service provider - Booksy does not hold or issue consumer appointment funds. If your cancellation complies with the provider’s disclosed policy, the provider should issue any applicable refund, often within about 2 - 5 business days; if you do not receive a refund, contact the provider directly. Booksy support does not process consumer appointment refunds. For providers (business accounts), their terms allow refunds to be processed via the Booksy account for up to 60 days after payment; returned funds and fees depend on the provider’s account balance and linked payment instrument.
Booksy plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard (web/desktop) | US$29.99 per month + US$20 per additional user | Monthly | All features included; payment processing fees extra |
| In-app Purchase (iOS Canada) | Owner only - C$30.99; Owner + 1 staffer - C$40.99; scales up to C$319.99+ | Monthly | Based on number of staff members; includes core Booksy Biz functionality |
Your consumer rights in Canada
Under Canadian federal rules for digital products and general consumer-protection principles you may have statutory rights, including a 14-day cancellation right that applies to certain digital purchases; however, Booksy’s public help pages and terms do not promise a blanket 14-day consumer refund for appointment bookings. For appointment refunds, Booksy defers to the provider’s policy, so consumer remedies often depend on the provider’s stated terms and any applicable provincial consumer-protection laws. You retain rights under Canadian law for misrepresentation or unauthorized charges and can pursue chargeback or consumer-protection complaints if necessary.
Customer experiences
Many users report Booksy is easy to use, convenient and effective for appointment organization, reminders and client management. Review sites praise the platform’s navigation and value for money. At the same time, negative experiences are reported: issues with forced app downloads to manage bookings, payment and billing problems, availability mismatches, and customer-service challenges. Some complaints describe unauthorized charges or difficulty obtaining refunds, while others reflect provider-side policies rather than the Booksy platform itself.
Documentation checklist
- Booking confirmation email and appointment ID
- Payment receipt, transaction reference or bank statement showing the charge
- Screenshots of booking details and provider cancellation policy
- Copies/screenshots of messages or emails with the provider about the cancellation
- Provider contact details and your Booksy account email
Common mistakes
Assuming Booksy will automatically cancel or refund an appointment is a frequent mistake - many users expect platform-level refunds when, in fact, providers control cancellations and refunds. Another common error is missing the provider’s cancellation window (often four business hours or more), which can result in a charged fee up to the full service price. Users sometimes forget to keep receipts or communication records, making disputes harder to resolve. For example, a client who cancels less than the provider’s stated window may be surprised by a 100% charge because the provider’s policy allowed it.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Booksy app / web (Appointments) | Depends on provider policy (possible refund if provider allows) | Low |
| Contact provider directly | Depends on provider policy (often fastest route for refunds) | Low - Medium |
| Contact Booksy support | Unlikely - Booksy does not issue consumer refunds or cancel appointments on behalf of providers | High (limited effectiveness) |
| Cancel Booksy Biz (provider) account | No refund for already-paid period per Booksy terms; provider can manage refunds up to 60 days | Medium |
After cancelling
After you cancel, keep your booking confirmation, cancellation confirmation (if any), receipts and any messages with the provider. If you expect a refund and it is not received within the timeframe the provider specified (commonly 2 - 5 business days), contact the provider directly. If the provider is unresponsive or you face unauthorized charges, consider contacting your card issuer for a dispute or your provincial consumer protection office. For Booksy-specific information see the cancellation guidance and refund article on Booksy’s Help Center: How can I cancel my appointment? and Can I get a refund if I cancel an appointment? For terms and provider refund rules see Booksy’s Terms of Service: Booksy Terms of Service.
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