Servicio de cancelación n°1 en Italy
Número de contrato:
A la atención de:
Departamento de Cancelaciones – Eaglemoss
Via Ettore Bugatti, 15
20142 Milano
Asunto: Cancelación de contrato – Notificación por correo electrónico certificado
Estimados señores,
Por la presente les notifico mi decisión de dar por terminado el contrato número relativo al servicio Eaglemoss. Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Les ruego que adopten todas las medidas necesarias para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la correcta recepción de la presente solicitud;
– y, en su caso, enviarme el estado final o la confirmación del saldo.
Esta cancelación se les envía por correo electrónico certificado. El envío, el sello de tiempo y la integridad del contenido están establecidos, lo que lo convierte en una prueba equivalente que cumple con los requisitos de la prueba electrónica. Por lo tanto, disponen de todos los elementos necesarios para procesar esta cancelación correctamente, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con la Ley General para la Defensa de los Consumidores y la normativa de protección de datos, también les solicito que:
– eliminen todos mis datos personales no necesarios para sus obligaciones legales o contables;
– cierren toda cuenta personal asociada;
– y me confirmen la eliminación efectiva de los datos de acuerdo con los derechos aplicables en materia de protección de la privacidad.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Atentamente,
11/01/2026
Cancellation Eaglemoss: Easy Method
What is Eaglemoss
Eaglemoss (and related brands such as Hero Collector) is a publisher and retailer known for collectible models, figures and monthly partwork-style collections. In recent years the company sold subscriptions and one‑off products online and through app stores. Availability and support for Canadian customers depends on how the purchase was made (Apple App Store, Google Play, or directly on the web).
How to cancel Eaglemoss
Where you must cancel depends on how you subscribed. Follow the platform-specific route below - refunds are handled by the same platform in most cases.
- Apple App Store: On your Apple device open Settings → Apple ID → Subscriptions, find the Eaglemoss subscription and Cancel. To request a refund, use Apple’s refund process (for example reportaproblem.apple.com) or contact Apple Support. For guidance see the support summary: How do I cancel my subscription and request a refund?.
- Google Play: Open the Play Store app, tap your Profile → Payments & subscriptions → Subscriptions → Cancel. Request refunds through Google Play’s “Request a refund” or “Report a problem” flows; timing rules vary by content type. General guidance: Android Police summary of Google Play refunds.
- Web (direct on Eaglemoss website): Cancel via your account or the web checkout channel if an online cancellation option exists. Note: no publicly available, Canada-specific web cancellation/refund terms were located for Eaglemoss; if you cannot cancel online, try contacting the merchant email listed on your order confirmation and keep documentation. If you purchased via a reseller, follow the reseller’s cancellation process.
What happens when you cancel
When you cancel a subscription you typically lose future shipments or digital access after the end of the current paid period; cancellation normally stops automatic renewal. Platform‑handled subscriptions (Apple/Google) remain under the platform’s account and their rules determine access after cancellation. Cancelling does not necessarily delete your account or personal data - the merchant may retain order history; check Eaglemoss account settings or their privacy policy for data retention details. If a company is in administration or insolvent, fulfilment and post‑cancellation handling may be limited.
Will I get a refund?
Refund eligibility depends on where you bought the product. Purchases made through Apple or Google must use Apple/Google refund processes and are subject to those platform policies; the platforms decide refunds based on their rules and time windows. For web purchases there is no publicly found, Canada‑specific 14‑day self‑serve refund policy for Eaglemoss - refund availability will depend on the merchant’s terms and any applicable provincial consumer protection rules. If Eaglemoss is insolvent or has entered administration, obtaining refunds can be difficult; if you paid by credit card you may have options through your card issuer to dispute charges.
Eaglemoss plans and pricing
| Plan / Item | Price (CAD) | Period | Features |
|---|---|---|---|
| S.S. Emmette Ship (Star Trek Starship USS Collection) | C$39.99 | One-time purchase | Die-cast model ship from Star Trek collection |
| The Expanse UN One Ship Collection (Hero Collector) | C$69.99 | One-time purchase | Single ship model from The Expanse series |
| Battlestar Galactica Cylon Centurion Gold Classic Figure | C$67.99 | One-time purchase | Gold-plated figure from Battlestar Galactica |
| Reman Scorpion Ship (Star Trek Nemesis) | C$47.99 | One-time purchase | Star Trek Nemesis Reman Scorpion ship model |
Your consumer rights in Canada
There is no general, nationwide 14‑day statutory right to cancel digital subscriptions in Canada; rights depend on provincial consumer protection laws and the merchant’s own terms. In some provinces (e.g., Quebec) specific distance selling or unfair practices protections may apply to certain purchases, but no Canada‑specific Eaglemoss return/cancellation policy was publicly found. If you used Apple or Google to subscribe you can use their refund processes. If you believe a merchant breached Canadian consumer protection laws, you can contact your provincial consumer protection office for guidance and consider speaking with your payment provider about disputing charges.
Customer experiences
Reviews are mixed. Some customers praised product quality, packaging and delivery speed for specific items (see positive Trustpilot feedback). However, many reviews report unfulfilled orders, duplicate charges, poor customer service and long shipping delays; there are also reports that corporate insolvency/administration affected subscriptions and refunds. Canadian users on review sites and forums reported shipping problems, long pre-order delays and difficulties obtaining promised items or refunds. For examples, see Trustpilot and Sitejabber listings and related Reddit threads.
References: customer review pages such as Trustpilot, Sitejabber, and discussion threads like Reddit.
Documentation checklist
- Order number(s) and purchase date(s)
- Payment receipts or credit card statement showing the charge
- Screenshots of subscriptions in Apple/Google account or Eaglemoss account page
- Any order confirmation emails, shipping notices, or cancellation confirmation
- Records of correspondence with Eaglemoss (emails, chat transcripts)
- App store refund request IDs or case numbers, if applicable
Common mistakes
Customers often try to cancel through the merchant website when the subscription was processed by Apple or Google - that will not stop platform renewals. Example: cancelling an Eaglemoss account page without removing the subscription from Apple Settings will still let Apple charge you. Another frequent error is not keeping receipts or screenshots: without proof it is harder to dispute charges with a payment provider. Finally, assuming a 14‑day automatic web refund in Canada can lead to disappointment - always check the channel you used to purchase and use the platform refund flow if applicable.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds via Apple refund process (reportaproblem.apple.com); subject to Apple rules | Low - Medium (cancel in Settings; refunds handled by Apple) |
| Google Play | Refunds via Google Play “Request a refund” / “Report a problem”; subject to Play policy | Low - Medium (cancel in Play Store; refunds handled by Google) |
| Web purchase (Eaglemoss site) | Refund policy not publicly available for Canada; depends on merchant terms and solvency | Medium - High (may require direct contact, and can be difficult if company is insolvent) |
After cancelling
After you cancel, keep all documentation and watch your account or card for further charges. If you purchased through Apple or Google, follow their refund request steps: Apple’s refund portal at reportaproblem.apple.com and Google Play help via the Play Store app or support pages (see an overview: Android Police). If a web purchase is not refunded, contact your card issuer to ask about a dispute/chargeback and consider contacting your provincial consumer protection office or filing a complaint with a consumer review site. Keep expectations realistic if the seller has entered administration - recoveries may be limited and dependent on insolvency proceedings.
Address
For registered or formal correspondence (recommended if you plan to send a written cancellation), a commonly used Eaglemoss/related-group address is: Via Ettore Bugatti, 15, 20142 Milano, Italy. Sending a cancellation by registered mail with return receipt may help create a record of your attempt; if you use this option, include copies of your order details and proof of payment.