Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Facelab
1504 Dundas Street West
M6K 1T5 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Facelab service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Facelab: Easy Method
What is Facelab
Facelab is a mobile app for editing facial and body photos, offering in‑app subscription plans that unlock premium editing features. The app is distributed through the Apple App Store and Google Play, and the developer also sells physical products through a separate web store.
How to cancel Facelab
- iOS (App Store): Open Settings > [your name] > Subscriptions, select "Facelab" and choose "Cancel Subscription." Cancel at least 24 hours before the renewal date to avoid being charged; free trials must also be cancelled through your Apple ID. For the Canadian App Store listing see Facelab on the App Store (CA).
- Android (Google Play): Open the Play Store app → Menu → Subscriptions → select "Facelab: Face & Body Editor" → Cancel subscription. Follow Google’s prompts and keep a screenshot of the cancellation confirmation. For a Play‑store guide see cancel via appcutter.
- Web / Direct contact: If device controls fail, log into your account on the developer’s web interface and look for "Billing", "Subscription" or "Settings" to cancel, or contact the developer directly at lyrebirdstudio@gmail.com. If you send a written cancellation notice, use registered mail (raccomandata A/R) to the address below and keep the tracking/proof of delivery.
What happens when you cancel
When you cancel a Facelab subscription through the App Store or Google Play, the subscription will generally remain active until the end of the current paid period and then stop auto‑renewing. Cancelling does not automatically delete your account or remove data stored by the app; account and content retention policies are set by the developer. If you purchased a subscription after a free trial, any unused portion of that free trial may be forfeited once a paid subscription is activated. If cancellation is not processed in time you may still be charged for the next period - always keep confirmation of the cancellation.
Will I get a refund?
Refunds for in‑app purchases and subscriptions are handled by the platform where you bought the subscription. For App Store purchases, request a refund using Apple’s "Report a Problem" flow from your receipt; for Google Play use the order history / "report a problem" process. These providers apply their own refund criteria and time limits.
For physical products bought from the developer’s web store (facelabca.com), the merchant offers a 7‑day refund/exchange window after receipt for items that are unopened, unused, and in original packaging, excluding certain categories (e.g., OUTLET, MERCH, DRY BODY BRUSH). Refunds are processed by bank transfer within about 5 business days after the returned items are received and inspected; customers generally bear return shipping costs unless the item was incomplete or damaged. There is no broader statutory 14‑day "cooling‑off" right stated beyond the merchant’s 7‑day policy.
Facelab plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Weekly subscription | ≈ USD 4.99 (converted to CAD at purchase) | Weekly | Full app access via subscription |
| Monthly subscription | ≈ USD 7.99 (converted to CAD at purchase) | Monthly | Full app access via subscription |
| Annual subscription | ≈ USD 35.99 (converted to CAD at purchase) | Annual | Full app access via subscription |
| One‑time purchase | ≈ USD 69.99 (converted to CAD at purchase) | One‑time | Lifetime access to app premium features |
Your consumer rights in Canada
Digital subscriptions bought through Apple or Google are governed by those platforms’ terms and refund processes. If you have a billing dispute or need a refund for an in‑app purchase, you must generally use Apple’s or Google’s "report a problem" / refund request mechanisms. For physical goods purchased directly from the developer’s Canadian web store, the merchant’s stated 7‑day return policy applies; beyond that window the merchant’s terms control. If a platform or merchant does not resolve a properly supported claim, you may consider contacting your payment provider (credit card company) to discuss a dispute or chargeback, or seeking advice from your provincial consumer protection office - retain documentation to support any complaint.
Customer experiences
User feedback is mixed. On the App Store (Canada) Facelab has many positive reviews praising the app’s functionality and fun factor. However, multiple reports across review platforms and forums describe problems with being charged after cancelling free trials, difficulty obtaining refunds, and challenges in cancelling subscriptions. Other complaints include app crashes, missing or underdelivered features, and dissatisfaction with results. These experiences highlight the importance of saving cancellation confirmations and receipts and following the platform refund procedures promptly.
Documentation checklist
- Subscription receipt/order number (App Store/Google Play receipt or web order)
- Screenshot or confirmation of cancellation (Settings > Subscriptions confirmation or Play Store confirmation)
- Dates and times of purchase, trial start/end, and cancellation
- Email correspondence with the developer (copies) and any ticket numbers
- Bank or card statements showing charges
- If returning physical goods: photos of packaging/items, proof of shipment and tracking, and registered mail receipt if sent by raccomandata A/R
Common mistakes
Common errors include cancelling too close to the renewal time (after the platform has already processed the charge), attempting to cancel via the app instead of through the platform subscription settings, and failing to keep cancellation confirmation. Some users assume cancelling the app or deleting their account equals cancelling the subscription - platform subscriptions must be managed through Apple or Google. Another frequent mistake is requesting refunds from the developer for purchases made through Apple/Google instead of using the platform refund flows; platform requests are required for those transactions.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Request via Apple "Report a Problem" - refunds subject to Apple policy and time limits | Low to Moderate (cancellation is simple; refunds are handled by Apple) |
| Google Play (Android) | Request via Google Play order history / "report a problem" - subject to Google’s criteria | Low to Moderate (cancellation is simple; refunds depend on Google) |
| Web / Direct contact | Physical product refunds: 7‑day return window if unopened and not excluded; subscription/web refunds depend on developer | Medium to High (may require email, returns, or registered mail and can take longer) |
After cancelling
After you cancel, save and store confirmation screenshots and emails, monitor your bank or card statements for any unexpected charges, and if charged after cancellation immediately open a refund request with Apple or Google as appropriate. For web purchases, follow the developer’s return process and provide required proof (photos, order number, shipment tracking). Useful pages: the Canadian App Store listing for Facelab (apps.apple.com/ca), a Play‑store cancellation guide (appcutter.com), and the merchant returns page for web orders (facelabca.com returns & exchanges).
Address
For written cancellation notices or returns by mail use:
1504 Dundas Street West, Toronto, Ontario M6K 1T5, Canada
If sending a cancellation or return by post, use registered mail (raccomandata A/R) and retain proof of postage and delivery.