Serviço de cancelamento N.º 1 em United States
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Livebeam.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Cancellation Livebeam: Easy Method
What is Livebeam
Overview
Livebeam is a social/live-interaction app and web platform where users purchase credits to access video chats, exclusive posts, stickers and other in-app interactions. It is credit-based (one-time purchases or bundles) rather than a single recurring membership in many cases, and is available on the web and through mobile app stores.
How to cancel Livebeam
- Web (desktop/mobile): Log into your Livebeam account, click your profile icon → Settings → click “Deactivate my account” (desktop) or “Account deactivation” (mobile). Deactivation makes the account invisible. To permanently delete your account, contact Livebeam support.
- App Store (iOS): Cancel subscription via Apple’s Settings → Apple ID → Subscriptions → select Livebeam → Cancel Subscription. Deleting the app does not cancel billing; you must cancel in Apple’s subscription settings.
- Google Play (Android): Open the Google Play Store → profile icon → Payments & subscriptions → Subscriptions → select Livebeam → Cancel Subscription.
What happens when you cancel
If you deactivate or cancel, your Livebeam account becomes invisible to other users; it is not necessarily permanently deleted unless you request account deletion from support. For subscriptions billed through Apple or Google, canceling stops automatic renewal but typically allows access for the remainder of the paid period. Any purchased credits already spent are not restored automatically. Permanent deletion requests and balance handling may require contacting Livebeam support directly.
Will I get a refund?
Refunds are limited. Livebeam may issue refunds in narrow circumstances - for example, for unused credits if a purchase was made by mistake and a request is submitted quickly (some guidance indicates within about 3 days). EU/EEA consumers may have a 14‑day right for refunds for unused credits where consumer law applies; some U.S. states provide short cancellation windows (examples of 3 business days). Generally, once credits are used the purchase is final. If you bought through Apple or Google Play, refund requests are handled through their refund systems; for web purchases contact Livebeam support and provide order details.
Livebeam plans and pricing
Listed prices are examples and may vary by region, currency conversion, promotions and app-store billing. Exact CAD amounts may differ at purchase.
| Plan | Price (approx CAD) | Period | Features |
|---|---|---|---|
| Starter Pack (initial package) | C$2.99 (approx) | One-time / As required | Unlocks ability to purchase further credit packages |
| Credit Bundles (typical examples) | approx C$19.99 for 50 credits | One-time | Use credits for chat (e.g. 2 credits/min), stickers, photos, videos or exclusive posts |
Your consumer rights in Canada
Canadian consumers do not automatically receive EU-style 14‑day digital‑goods cancellation rights; refunds and cancellation rules are primarily determined by Livebeam’s policy and by the terms of the payment platform used (Apple/Google). Canadian consumer protection laws require clear pre‑purchase information and prohibit unfair practices, so you can escalate if you believe you were misled. For purchases made through the App Store or Google Play, use their refund procedures first. If Livebeam refuses a reasonable refund request or you suspect misrepresentation (for example, fake profiles or other deceptive practices), consider contacting your card issuer to dispute the charge or reaching out to a provincial consumer-protection agency for guidance.
Customer experiences
Users commonly report the platform is easy to navigate and offers engaging interactions; free credits and interface design receive positive notes. Negative feedback often centers on high credit costs (users say costs can accumulate quickly), concerns about authenticity (reports of bots, fake profiles or stolen photos), and frustrations with customer support and refund responses. Experiences vary: some users had satisfying connections, while others felt misled about value or had difficulty obtaining refunds or account deletions.
Documentation checklist
- Account email and username
- Date and time of purchase
- Order or transaction ID (receipt screenshot)
- Proof of unused credits (screenshots of balance)
- Payment method details (card last 4 digits, Apple/Google purchase ID)
- Any prior correspondence with Livebeam support
Common mistakes
Common errors include assuming deleting the app cancels your subscription (it does not), canceling only in the Livebeam account but not in Apple/Google when you were billed through those stores, or waiting too long to request a refund after an accidental purchase. Another frequent issue is not saving receipts or transaction IDs before contacting support - without clear proof it becomes harder to pursue a refund or dispute.
Comparative recap
Summary of cancellation methods, likely refund prospects and relative difficulty.
| Method | Refund | Difficulty |
|---|---|---|
| Web (desktop/mobile) | Limited - refunds for unused credits may be considered at Livebeam’s discretion; contact support | Easy (in-account deactivation; support contact for deletion/refund) |
| App Store (iOS) | Refunds handled by Apple - limited and subject to Apple’s review | Easy (manage via Apple ID → Subscriptions) |
| Google Play (Android) | Refunds handled by Google Play - limited and subject to Google’s review | Easy (manage via Google Play → Subscriptions) |
After cancelling
After you cancel or deactivate, keep copies of receipts and any support correspondence. If you need to request a refund or permanent deletion, contact Livebeam support first and provide the documentation checklist items. For purchases through Apple or Google, use the appropriate refund request process: see Apple’s subscription help at Apple subscriptions and Google Play help at Google Play subscriptions. If you believe you were charged incorrectly or encountered deceptive practices and Livebeam does not resolve the issue, contact your payment provider or your provincial consumer-protection office for next steps. If you prefer to reach Livebeam by web, try their support/contact page (for example: Livebeam Support), and include all documentation when filing a request.
Address
Livebeam / Corporate headquarters (for mailed complaints): 224 Calle De Andalucia, Redondo Beach, CA 90277, USA