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Cancel LUMINESS AIR
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I hereby notify you of my decision to terminate the contract relating to the Luminess Air service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Luminess Air: Easy Method
What is Luminess Air
Luminess Air is a cosmetics brand that offers an at-home airbrush foundation system, trial offers (often described as a 30-day in-home trial or "rent-to-try") and recurring product deliveries for makeup and tanning solutions. The company operates with offers and terms detailed on its site and provides customer support for orders, returns and subscription management.
How to cancel Luminess Air
- Call Luminess Customer Service for Canada at 1-877-749-5777. Have your order number, account details and payment method ready and tell the agent you wish to cancel the subscription or Trial Pay/auto-delivery.
- Confirm whether your subscription was created directly with Luminess or through an app store (App Store / Google Play). If it was created through an app store, you will likely need to cancel via that app provider; Luminess’ public terms do not document App Store/Google Play cancellation procedures.
- If you are returning a trial product, request an authorized Return Authorization number (RA#) and follow Luminess’ return instructions and timelines. Ask the agent for a written or email confirmation that the subscription and any future charges have been cancelled.
- If you need to opt out of arbitration or send a signed written notice (for legal/contract options), send that notice by certified/trackable mail to the General Counsel at the address shown in the Address section below.
What happens when you cancel
After you cancel, Luminess should stop future recurring shipments and future billing for the subscription. Access to any subscription-specific promotions or auto-delivery pricing ends at cancellation. Cancellation does not automatically create a return or refund - returns for trial products must be authorized and completed within the timeline in the terms to qualify for refund. Luminess will retain order and account records per its policies; request written confirmation of cancellation and retain that confirmation for your records.
Will I get a refund?
Luminess offers a 30-day in-home trial: if you return the product within those 30 days (following the company’s return process and with an RA#), you can receive a refund of the purchase price subject to the terms. Shipping & handling and initial trial/shipping/processing costs are stated as non-refundable. Cosmetics (makeup, tanning solution) are generally non-returnable unless the item delivered is incorrect. There is no separate 14-day federal "cooling-off" refund for cosmetics in Luminess’ terms; instead the company’s 30-day trial governs returns. Provincial consumer protection law may still provide additional remedies for defective or misdescribed goods.
Luminess Air plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Makeup Club / Tan Club (auto-delivery) | C$26.00 | Monthly | Recurring delivery of makeup or tanning solution |
Your consumer rights in Canada
Canadian statutory consumer rights remain available even where a merchant has a stated policy. Implied warranties and remedies for defective or significantly misdescribed goods exist under provincial laws (for example, Ontario’s Consumer Protection Act and similar provincial statutes). Luminess’ 30-day trial and return terms do not nullify your provincial rights; if a product is defective or not as described you may have additional remedies under provincial law. There is no federal 14-day cooling-off period that automatically applies to cosmetic purchases made at a distance; always check the consumer protection rules for your province for delivery, cancellation and refund rights.
Customer experiences
Customer reviews are mixed. Positive comments commonly note the foundation’s lightweight, natural feel and ease of application, and some customers report helpful customer service when shade issues arise (including receiving replacement shades at no cost). Negative feedback frequently mentions poor color matching despite detailed application forms, problems with the spray delivery (flakiness or uneven application), limited coverage for tattoos or blemishes, delivery delays or inconsistent shipping communications, and occasional difficulty understanding or cancelling subscription/auto-billing terms. For public reviews see sources such as Trustpilot.
Documentation checklist
- Order number and date, account email/phone, payment method details
- Receipt or proof of purchase, trial paperwork
- Photos and description if the product is damaged, defective or misdescribed
- Return Authorization number (RA#) and written confirmation of cancellation from Luminess
- Tracking proof for any return shipment and, if applicable, certified mail tracking for a signed arbitration opt-out or legal notice
Common mistakes
Common mistakes include assuming cancellation through the App Store or Google Play will be handled by Luminess - the company’s public terms do not document App Store/Google Play cancellation, so subscriptions set up via those platforms are typically managed through the app provider. Another frequent error is returning trial items without obtaining an RA# first; Luminess requires authorized returns to process refunds. Customers also sometimes forget to get written confirmation of cancellation and to check billing cycles, which can lead to unexpected charges if cancellation is requested too close to a renewal.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Call Customer Service (Canada 1-877-749-5777) | Possible if returned within 30-day trial and RA# obtained (shipping/initial trial costs non-refundable) | Low to Moderate - direct, recommended method |
| App Store / Google Play subscription | Depends on app provider policies; Luminess terms do not document refunds via app stores | Moderate - must manage through the app provider or confirm with Luminess support |
| Written certified mail (legal/opt-out or formal notice) | Not a refund method; used for legal notices such as arbitration opt-out | Moderate - requires signed notice and trackable delivery |
After cancelling
After you cancel, keep your written confirmation and any RA# and return tracking. If you intend to return a trial product, follow Luminess’ return instructions exactly and keep proof of shipment until the refund posts. If you encounter problems with refunds, delivery, or misdescribed goods, consider contacting provincial consumer protection or using written escalation. For terms, returns and trial details see Luminess’ official terms: Luminess Air Terms. For consumer reports and experiences see Trustpilot Canada. For general Canadian consumer protection information see the Government of Canada consumer protection pages: Canada.ca - Consumer protection.
Address
For legal notices (including arbitration opt-out) and certified mail send signed written notice to:
Luminess Direct LLC
Attention: General Counsel
12802 Capricorn St
Stafford, TX 77477
United States