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I hereby notify you of my decision to terminate the contract relating to the Mimika service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mimika: Easy Method
What is Mimika
Mimika is an app-based facial exercise and personal program service that guides users through routines intended to improve facial tone, reduce signs of ageing, and enhance complexion. The service is subscription-based and can be accessed through mobile app storefronts or by contacting the company for account support.
How to cancel Mimika
- Contact Mimika support by email at customerservice@mimi-mua.com requesting cancellation or a pause; include your account name, purchase date, billing receipts and the platform used to subscribe (Apple, Google, or direct/web).
- If you have difficulty getting a response, also document and send screenshots of your subscription status and any failed cancellation links; keep copies of all correspondence.
- If you subscribed through Apple App Store or Google Play, check and cancel the subscription directly in your App Store / Google Play account settings as well as contacting Mimika support, because public guidance from Mimika on app-store cancellations is unclear.
- If you need an authorization for a physical return before shipping, email customerservice@mimi-mua.com or message +39 342529788 to request return authorization (per seller guidance) before sending any goods.
What happens when you cancel
Cancellations appear to be processed manually by Mimika support. What happens to access and billing can vary: if your subscription was billed through an app store (Apple or Google), the storefront's cancellation rules typically govern renewals; if billed directly, Mimika support must process the change. Public documentation does not clearly state whether access ends immediately or at the end of the paid period, nor does it clearly state how long account data is retained - ask support for confirmation when you cancel.
Will I get a refund?
Mimika’s Help Center references a “money-back guarantee” tied to the Personal Program when users do not achieve results, but there is no explicit, time-based statutory refund window (such as a 14-day cooling-off period) mentioned in publicly available terms. Refunds therefore appear to be performance-based or handled case-by-case by support. Many users report difficulties obtaining refunds and recurring charges after attempting cancellation; document your case and communicate promptly with support if you seek a refund.
Mimika plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Annual (year-long) subscription | C$19.99 | Annual | Full access per user - reported charge for 1-year activation |
Official Canadian pricing is not published publicly and Apple Store listings may show prices in USD even in Canadian storefronts. User reports indicate at least one billing of CAD$19.99 for a one-year activation. If currency or billed amount is unclear on your receipt, request clarification from support and from your card issuer or app-store receipt.
Your consumer rights in Canada
There is no clear statutory 14-day refund or withdrawal window referenced in Mimika’s public materials. Canadian consumers still have general protections under federal and provincial law that may apply to digital goods and subscription services - these vary by province. You may also have remedy options through your payment provider (credit card chargeback) or through Apple/Google storefront refund processes if the purchase was handled via an app store. For precise rights, contact your provincial consumer protection office or financial institution.
Customer experiences
User reports are mixed: many people report positive outcomes from the exercises, such as clearer complexion, reduced wrinkles, improved facial contour and decreased puffiness or nasolabial folds. On the other hand, a number of users report problems with cancellation and billing, including repeated charges after attempted cancellation, unresponsive or slow customer service, automated or non-working cancellation links, issues restoring purchases, and being charged for services they say they did not sign up for. Some users reported receiving a refund once but found further refunds difficult to obtain.
Documentation checklist
- Order confirmation or receipt (showing date, amount, and subscription source)
- Screenshots of subscription status in the app or app-store subscription page
- Email correspondence with Mimika support and timestamps
- Bank or card statements showing the charges you are disputing
- Any in-app cancellation attempts and error messages (screenshots)
Common mistakes
Common mistakes include assuming cancellation in the app will reach the billing system when the payment was handled by Apple or Google; relying on automated links that may not function; not keeping proof of cancellation attempts; and assuming a time-based statutory refund applies when Mimika’s public policy references only a performance-based guarantee. For example, a user who deleted the app without cancelling the subscription via the App Store continued to be billed, and users who clicked non-working cancellation links sometimes did not retain proof of the attempt.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Contact support (email customerservice@mimi-mua.com) | Case-by-case; performance-based guarantee reported | High (many users report slow/unresponsive support) |
| Apple App Store subscription | Refunds governed by Apple’s policies; request via Apple if applicable | Medium - High (Mimika does not publish clear app-store cancellation steps) |
| Google Play subscription | Refunds governed by Google Play policies; request via Google if applicable | Medium - High (no clear public guidance from Mimika) |
| Direct/web billing | Case-by-case via Mimika support; no explicit statutory refund window published | High (appears to be manually handled) |
After cancelling
After you request cancellation, keep all confirmations and follow up if you do not receive an acknowledgement. If you subscribed via Apple or Google, also check the respective storefront’s subscription page to ensure the subscription shows as cancelled. If you need to request a refund through the app storefronts, use Apple’s report-a-problem page (Apple - Report a Problem) or Google Play support (Google Play - Request a refund). For help with disputes or provincial consumer advice, consult Government of Canada consumer resources (Canada - Consumer Protection). For returns of physical goods, obtain return authorization first by emailing customerservice@mimi-mua.com or messaging +39 342529788 as instructed by the seller.
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