Servizio di annullamento N°1 in Turkey
Numero di contratto:
All'attenzione di:
Ufficio Disdette – Moyra
Büyükdere Cad. USO Center Plaza No: 245/27
Sarıyer
Oggetto: Disdetta del contratto – Notifica tramite email certificata
Gentili Signori,
Con la presente comunico la mia decisione di recedere dal contratto numero relativo al servizio Moyra. Questa notifica costituisce una volontà ferma, chiara e inequivocabile di disdire il contratto, con effetto dalla prima data possibile o in conformità al termine contrattuale applicabile.
Vi prego di adottare tutte le misure necessarie per:
– cessare ogni fatturazione a decorrere dalla data effettiva di disdetta;
– confermarmi per iscritto la corretta ricezione della presente richiesta;
– e, se del caso, inviarmi il rendiconto finale o la conferma del saldo.
La presente disdetta vi viene inviata tramite email certificata. L'invio, la marcatura temporale e l'integrità del contenuto sono stabiliti, rendendolo una prova equivalente che soddisfa i requisiti della prova elettronica. Disponete quindi di tutti gli elementi necessari per trattare regolarmente questa disdetta, in conformità ai principi applicabili in materia di notifica scritta e libertà contrattuale.
In conformità al Codice del Consumo e alle normative sulla protezione dei dati, vi chiedo inoltre di:
– eliminare tutti i miei dati personali non necessari ai vostri obblighi legali o contabili;
– chiudere ogni account personale associato;
– e confermarmi l'effettiva cancellazione dei dati secondo i diritti applicabili in materia di protezione della privacy.
Conservo una copia integrale di questa notifica nonché la prova di invio.
Cordiali saluti,
12/01/2026
Cancellation Moyra: Easy Method
What is Moyra
Moyra is a mobile and web app that offers premium content and features via subscription plans. Subscriptions are managed either through the Apple App Store, Google Play Store, or via web purchases processed by a Merchant of Record (often Zotlo) as stated in Moyra’s purchase and terms documents.
How to cancel Moyra
- Apple App Store - Open Settings on your Apple device or visit Manage Subscriptions (Apple), sign in with the Apple ID used to buy Moyra, find the Moyra subscription and cancel. Deleting the Moyra app does not cancel a subscription.
- Google Play Store - Open the Google Play Store, tap your profile, go to Payments & subscriptions → Subscriptions, find Moyra and turn off auto‑renewal. Cancel at least 24 hours before the next renewal to avoid being charged.
- Web / Moyra site (Zotlo) - Sign in on the Moyra web Platform, go to your Account or Subscription page and cancel from there; if your payment was processed by Zotlo (Merchant of Record) use the Zotlo dashboard or the merchant’s cancellation path. If unsure which sales channel processed your payment, check your receipt or bank statement for the merchant name.
- If you cannot cancel in the app or web account, contact your payment provider (Apple/Google/bank) to stop future charges and keep documentation of your attempts.
What happens when you cancel
When you cancel a recurring Moyra subscription it will stop future auto‑renewals at the end of the current paid period. You will normally retain access to premium features until the end of that billing cycle; access is not typically cut off immediately upon cancellation. Cancelling does not automatically remove any account data or personal information stored by Moyra - refer to Moyra’s terms and privacy policy for data retention and deletion options.
Will I get a refund?
Moyra’s policy states that all payments are non‑refundable and non‑transferable except where expressly allowed or required by law. For in‑app purchases, refunds must be requested through the App Store or Google Play; Moyra cannot issue refunds for purchases handled by those third parties. Web refunds depend on the Merchant of Record (for example, Zotlo) and will only be issued if that merchant approves the request. If a web refund is approved it may take up to 30 business days to process. If you believe a charge is unauthorized you can also dispute it with your bank or card issuer.
Moyra plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Moyra Weekly Package | Approx. USD 6.99 (≈ CAD 9 - 11) | Weekly | Premium features via weekly subscription |
| Moyra Monthly Package | Approx. USD 7.99 (≈ CAD 10 - 12) | Monthly | Premium features via monthly subscription |
| Moyra Yearly Package | Approx. USD 39.99 (≈ CAD 50+) | Annual | Premium features via annual subscription |
Your consumer rights in Canada
Moyra’s published terms do not provide a 14‑day cooling‑off right; they state digital content delivered electronically is non‑returnable after delivery. Canadian statutory consumer protections (including rules about automatic renewals, unfair practices, and disclosure) may still apply in some situations. If you experience unauthorized charges or believe terms were not properly disclosed, you can dispute the charge with your payment provider, and you may report the matter to the Competition Bureau or your provincial consumer protection office. Keep records of receipts, communications and any evidence of how the subscription was presented at purchase.
Customer experiences
Online reviews and reports show a number of negative consumer experiences: users describe unexpected recurring charges after low initial trial amounts, difficulty cancelling through Moyra’s app or website, and unresponsive customer support. Many reports indicate that web purchases required cancellation through the Merchant of Record (often Zotlo) rather than Moyra directly. There are also case reports to the BBB and numerous Trustpilot complaints raising similar concerns. That said, cancellations completed directly in the Apple or Google subscription settings are generally governed by those stores’ processes rather than by Moyra.
Documentation checklist
- Order receipt or confirmation email showing date, amount and merchant name
- Transaction ID or bank/credit card statement entry
- Screenshots of subscription pages, in‑app prompts, or checkout screens
- Copies of any emails or messages sent to Moyra, Zotlo, Apple, Google or your bank
- Account email and the Apple ID / Google account used to purchase
Common mistakes
Common errors include deleting the Moyra app but not cancelling the subscription (deletion does not stop billing), contacting Moyra and expecting a refund for an in‑app purchase handled by Apple or Google, and waiting to cancel until after the renewal deadline (Google Play requires cancellation at least 24 hours before renewal). Another frequent mistake is assuming Moyra can refund web purchases when those payments were processed by a third‑party Merchant of Record - refunds in that case depend on that merchant’s policies.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds and subscription management handled by Apple; request refunds via Apple Support - Moyra cannot refund App Store purchases. | Low to Medium - cancellation is via your Apple ID subscriptions; follow Apple’s process. |
| Google Play Store | Refunds handled by Google Play; Moyra cannot grant refunds for Play purchases. | Low to Medium - cancel by turning off auto‑renewal in Google Play at least 24 hours before renewal. |
| Web / Moyra site (Zotlo) | Web refunds only if approved by the Merchant of Record (e.g., Zotlo); otherwise non‑refundable per Moyra policy. | High - many users report difficulty cancelling via Moyra and needing to cancel through Zotlo or their bank. |
After cancelling
After you cancel, keep confirmation of the cancellation (screenshot or email) and monitor your bank or card statements for continued charges. If a charge recurs after cancellation, contact the store (Apple or Google) or your card issuer to dispute it; for web purchases contact the Merchant of Record (Zotlo) and your bank. Useful links: Moyra’s purchase policy and terms (Purchase & Cancellation Policy, Terms of Use), Apple subscription support (Apple subscriptions), Google Play subscriptions help (Google Play subscriptions), user reports on Trustpilot (Trustpilot - Moyra) and a related BBB Scam Tracker entry (BBB Scam Tracker).
Address
Moyra Teknoloji Ticaret Limited Şirketi, Büyükdere Cad. USO Center Plaza No: 245/27, Sarıyer, İstanbul, Türkiye