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I hereby notify you of my decision to terminate the contract relating to the Skyfluence service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Skyfluence: Easy Method
What is Skyfluence
Overview
Skyfluence (also marketed as Skyfluence Beauty) is a subscription-based digital service that offers personalized beauty routines, task-based plans, and content delivered via a web account and mobile apps. Subscriptions are managed through the Skyfluence account system or, if purchased through a mobile store, through that store’s subscription system.
How to cancel Skyfluence
- Web (direct): Sign in to your Skyfluence account, go to Profile → Settings (gear icon) → Account Management → Manage Subscription → Cancel Plan. Note: deleting the mobile app does NOT cancel your subscription.
- App Store / Google Play: If you subscribed through Apple or Google, cancel through your Apple ID or Google Play subscription settings (Skyfluence’s terms indicate app deletion alone does not stop billing).
- Email (accepted/preferred by Skyfluence): Send a cancellation request to [email protected]. Include your account email, subscription details, and request date.
- Postal mail: You may mail a written cancellation request to Skyfluence, PO Box 786, Middlesex, GB. Include account name/email and a clear cancellation statement.
What happens when you cancel
After cancellation, your subscription will not renew at the next billing date. You typically retain access to any paid content until the end of the current paid period (check your account for exact expiry). Cancelling stops future billing but does not automatically delete your Skyfluence account or personal data; data retention and deletion follow Skyfluence’s privacy policy and account settings. If you purchased via an app store, some stores may handle access differently - confirm whether your subscription period continues after store cancellation.
Will I get a refund?
Skyfluence does not offer unconditional refunds. Refunds are available only under the company’s money‑back guarantee if specific eligibility criteria are met, or if technical issues made the service unusable within the stated window. Eligibility examples include technical problems reported within 30 days or meeting plan‑specific usage requirements and requesting a refund within defined windows. If your purchase was made through an app store, the store’s refund rules may also apply.
Plan-specific eligibility windows used by Skyfluence are: Weekly plans - complete ≥4 days and request within 7 days; Monthly - complete ≥10 days and request within 14 days; Quarterly - complete ≥30 days and request within 45 days; Annual - complete ≥45 days and request within 60 days. Refunds are generally not provided for financial hardship or simple change of mind unless required by law.
Skyfluence plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Weekly | Varies | Displayed at signup; trial offers have been reported by users (pricing set at purchase) |
| Monthly | Varies | Displayed at signup; some users report US$ trial converting to monthly fee |
| Quarterly | Varies | Displayed at signup |
| Annual | Varies | Displayed at signup |
Your consumer rights in Canada
Canadian consumers have statutory protections that can apply to digital goods and services. If a digital service is not delivered as described, is defective, or was misrepresented, provincial consumer protection laws and federal guidance may provide additional remedies beyond a vendor’s voluntary policy. For purchases made via a third-party platform (Apple/Google), the platform’s terms and refund process also apply. If you believe charges are unauthorized or the company refuses a refund that you are entitled to, you may contact your payment provider or bank to request a chargeback while preserving your documentation.
Customer experiences
Reports from users are mixed. Many customers praise Skyfluence support for being fast, polite, and responsive when handling cancellations and refunds, with some saying their refund or cancellation was processed quickly and professionally. However, there are also multiple complaints describing repeated or unexpected charges after cancellation, difficulty obtaining refunds, and poor resolution paths - some users described resorting to bank chargebacks. Other complaints relate to personalization not matching expectations and confusion over trial-to-subscription conversions. These mixed reports suggest that outcomes often depend on how the purchase was made (direct vs store) and how promptly you provide required documentation.
Documentation checklist
- Account email/username and subscription ID (if available)
- Date of purchase, trial start date, and billing dates
- Receipt or proof of payment (app store or bank statement)
- Screenshots of account subscription page and any error messages
- Evidence of completed plan requirements (if claiming money‑back under usage rules)
- Copies of emails or chat transcripts with Skyfluence support
Common mistakes
Common mistakes include deleting the mobile app instead of cancelling the subscription (app deletion does not stop billing), contacting the wrong party (asking Skyfluence to cancel a subscription managed by Apple/Google), missing the refund eligibility window or failing to show required usage evidence for money‑back requests, and not keeping receipts or communication records. Example: a user who subscribed through Apple may cancel only in the app but then contact Skyfluence expecting the company to stop store billing - this can lead to continued charges unless the Apple subscription is cancelled directly.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Skyfluence account) | Possible (subject to money‑back rules) | Low |
| App Store / Google Play | Depends (store refund rules; Skyfluence policy may also apply) | Medium |
| Email to [email protected] | Possible (company-accepted requests handled case-by-case) | Low - Medium |
| Postal mail | Possible (slower; needs clear documentation) | High |
After cancelling
After you cancel, keep records of the cancellation confirmation, final billing date, and any correspondence. If you subscribed through Apple or Google, verify cancellation in your App Store/Google Play subscription settings and retain the store receipt. If you experience unauthorized charges after cancelling, contact Skyfluence support first and, if unresolved, contact your payment provider or bank to dispute the charge. For additional guidance on refunds and cancellation rights in Canada, see official consumer resources and platform support pages.
Helpful links: Skyfluence support (contact via email), Apple subscriptions help: Manage subscriptions on Apple, Google Play subscriptions help: Manage subscriptions on Google Play, Canadian consumer information: Government of Canada - consumer information.
Address
Skyfluence
PO Box 786
Middlesex, GB