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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Truvy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Truvy: Easy Method
What is Truvy
Truvy is a membership and product platform that offers travel-related membership plans and sells goods through recurring orders and subscriptions. In Canada, customers may enroll in monthly or annual membership tiers and also receive physical shipments under subscription terms; Truvy manages subscriptions through its website, confirmation emails, and a customer support team.
How to cancel Truvy
- Contact Truvy customer support at least two business days before your next scheduled delivery. Options:
- Phone (Canada toll‑free): 1‑855‑213‑TRUV (1‑855‑213‑8788). This is often the fastest method - have your account email, full name, order number and Associate ID (if applicable) ready.
- Email: support@truvy.com - request cancellation and ask for written confirmation.
- Online account: sign in and manage or cancel under the "subscription" tab in your back‑office, or use the cancel/manage links in confirmation emails.
- If you are returning goods as part of cancellation, coordinate the return with customer support and obtain an RMA before shipping.
- Note: simply returning, refusing, or not accepting a shipment does not automatically cancel the subscription.
What happens when you cancel
When your cancellation is processed, Truvy should stop future recurring charges and upcoming shipments (provided cancellation is received in the required timeframe). Access to member benefits tied to an active plan will cease at the end of the current billing period or immediately, depending on how the cancellation is handled. Truvy may retain account information for record‑keeping, fraud prevention, and to process any outstanding returns or refunds.
Will I get a refund?
Truvy's return policy provides refunds for eligible returns coordinated with customer support. For items returned in marketable/resaleable condition within 30 days of delivery, the typical refund amount is approximately 90% of the item value (a 10% restocking fee applies); shipping charges and return shipping are usually deducted. Returns must be arranged with customer support and include an RMA. Refunds are issued back to the original payment method and may take 3 - 7 business days after Truvy processes the refund. Truvy's published policy is the governing practice; there is no separate 14‑day statutory cooling‑off right specified in Truvy's documentation for Canadian customers.
Truvy plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Gold Monthly | C$44.99 | Monthly | Access to Best Price Promise, Hotel Credits, Exclusive Booking Engine, Members‑only rates, VIP Concierge, Personal Travel Agent, VIP Airport Lounge, Fast‑Pass Passport & Visa, 24/7 Travel Support, Truvvi Tours |
| Platinum Monthly | C$89.99 | Monthly | All Gold Monthly features, at the Platinum tier |
| Gold Yearly | C$483.99 | Annual | Same benefits as Gold Monthly, billed annually (approx. 10% savings) |
| Platinum Yearly | C$967.99 | Annual | Same benefits as Platinum Monthly, billed annually (approx. 10% savings) |
Note: pricing shown on Truvy's Canadian site appears quoted in US dollars but presented to Canadian users; no separate CAD‑denominated pricing was found in the published materials.
Your consumer rights in Canada
Under Canadian practice, consumer protections vary by province and by the type of contract. Truvy's publicly posted policies govern returns and refunds for its products and subscriptions; Truvy relies on a 30‑day return window rather than citing a 14‑day statutory cooling‑off right. Return shipping costs are generally the responsibility of the customer or associate. Refunds may affect bonuses, commissions, reward points, and qualifications, so returned orders can trigger adjustments. If you believe Truvy has not followed its own policy or applicable provincial consumer laws, keep documentation and consider contacting your provincial consumer protection office for advice or to file a complaint.
Customer experiences
Public reviews show mixed experiences. Some customers report smooth cancellations and refunds when they contact support and follow required return procedures. However, there are documented complaints where customers could not access online accounts to cancel, were charged unexpectedly, or experienced delayed refunds and poor customer service responses. Because outcomes can vary, preparing clear documentation and confirming cancellation in writing improves the chance of a successful resolution.
Documentation checklist
- Account email and full name
- Order number(s) and delivery date(s)
- Associate ID (if applicable)
- Confirmation of cancellation request (email or chat transcript)
- RMA number and return tracking (if returning items)
- Screenshots of charges or receipts
- Notes from phone calls: date, time, agent name, summary
Common mistakes
Customers commonly assume returning or refusing a package will cancel the subscription - it does not. Waiting until the day of the next shipment can result in a charge because Truvy requires cancellations at least two business days before the next scheduled delivery. Failing to obtain an RMA before returning goods can delay or void refunds. Not keeping written confirmation of the cancellation or refund request makes disputes harder to resolve. Example: a customer who tried to cancel but could not access the online account and had no phone confirmation later reported unexpected charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (1‑855‑213‑TRUV) | Cancellation confirmed quickly; refunds depend on return/RMA and timing | Low - often fastest |
| Email (support@truvy.com) | Documented request; refund processing as policy permits | Medium - may take longer than phone |
| Back‑office / subscription tab | Stops future shipments if allowed in account; refunds require returns per policy | Low - Medium - immediate if the account option works |
After cancelling
After you cancel, keep written confirmation (email or screenshot of cancellation) and any RMA/return tracking numbers. If you need to return items, follow Truvy's return instructions and coordinate the RMA with customer support to avoid delays. For policy details, see Truvy's subscription policy and return policy pages: Subscription Policy, Return Policy, and the returns help article at How do I return an order I don't want?. If issues remain unresolved, consider contacting your provincial consumer protection office with your documentation.
Address
Truvy, LLC
172 East 14075 South
Draper, Utah 84020
United States