Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Foscam Cloud
3550 Victoria Park Ave, Suite 201
M2H 2N5 North York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Foscam Cloud service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Foscam Cloud: Easy Method
What is Foscam Cloud
Foscam Cloud is a subscription service offered by Foscam that provides cloud storage, remote access, and enhanced features for compatible Foscam cameras. It complements on-device recording by storing motion events and recordings off-site, enabling playback and notifications through Foscam apps and web portals.
The service is typically offered on a tiered basis (different storage amounts and retention periods) and can be purchased directly from Foscam or via mobile app stores, depending on the platform used to subscribe.
How to cancel Foscam Cloud
Below are the common cancellation paths. Choose the method you used to purchase the subscription and follow the corresponding steps.
- Email cancellation (preferred): Compose an email to support@foscam.com. In the email subject write "Cancel Foscam Cloud Subscription" and include your account username, the email address associated with the account, subscription or order ID (if available), purchase date, platform used (Foscam website, iOS App Store, Google Play), and a clear statement requesting cancellation and confirmation. Attach receipts or screenshots of the subscription if possible and request a confirmation reply with the cancellation date.
- Website/account portal: If you purchased directly via the Foscam website or manage your subscription from your Foscam account, sign in to your account at Foscam’s site, go to subscription or billing settings, find the Foscam Cloud subscription, and select cancel or turn off auto-renew. Save or screenshot the confirmation page or email.
- Apple App Store (iOS): If purchased through Apple, cancel via your Apple ID subscriptions: open Settings > your name > Subscriptions, find Foscam Cloud, and cancel. Apple handles billing and refunds for App Store purchases.
- Google Play Store (Android): If purchased through Google Play, open the Google Play Store > Menu > Subscriptions, select Foscam Cloud, and cancel. Google Play handles billing and refunds for purchases made through Play.
- Follow up: After cancelling, expect an email confirmation. If you do not receive one within a few business days, follow up with the same support address and include your original request and any reference numbers.
What happens when you cancel
When you cancel a Foscam Cloud subscription, new billing typically stops either immediately or at the end of your current billing period, depending on how the service is configured and where you purchased it. You will generally retain access to cloud features until the paid period concludes.
Recordings and cloud-stored events may remain available for the remainder of the active subscription period but may be deleted or become inaccessible after the retention period expires. Cameras will continue to work locally, but cloud-specific features (off-site storage, some remote playback or notifications) will be suspended once the subscription ends.
Will I get a refund?
Refund eligibility depends on where and how you purchased the subscription and on Foscam’s policies. In many cases, fees already paid for past service are non-refundable, but pro-rated refunds or exceptions may be granted in certain circumstances (for example, billing errors or duplicate purchases). If you purchased through the Apple App Store or Google Play, refund requests are handled by Apple or Google and must be requested through their refund processes.
Canadian consumer protection laws may create additional rights in some provinces; if you believe you are entitled to a refund under local law, include that information in your request and, if needed, reference provincial consumer protection resources when escalating the issue.
Foscam Cloud plans and pricing
| Plan | Storage / Features | Price |
|---|---|---|
| Basic | Varies | Varies |
| Standard | Varies | Varies |
| Professional | Varies | Varies |
Your consumer rights in Canada
Consumer protections vary by province in Canada. Generally, consumers have rights against unfair practices, misleading representations, and billing errors. Digital subscriptions may be subject to specific provincial rules about refunds and cancellations. If you believe your rights have been violated, you can contact your provincial consumer protection office for guidance and file complaints where appropriate.
For privacy and data concerns related to cloud recordings, you may also contact the Office of the Privacy Commissioner of Canada. If you purchased through Apple or Google, those platforms have their own terms and user protections that may apply to billing and refunds.
Customer experiences
Many users report that Foscam Cloud is convenient for off-site storage and simplified remote access; positives often include seamless mobile playback and motion event archiving. Common complaints in public feedback include confusion over where subscriptions were purchased (direct vs. app stores), delays in receiving cancellation confirmations, and questions about how long cloud data is retained after cancellation.
Overall, experiences vary based on purchase method and how clearly users save receipts and confirmation emails. Prompt documentation and clear requests to support tend to result in faster resolution.
Documentation checklist
- Account username and email associated with Foscam
- Subscription or order ID (if available) and purchase date
- Receipt or transaction screenshot (credit card, PayPal, App Store, Google Play)
- Platform used to subscribe (Foscam website, iOS App Store, Google Play)
- Copy of your cancellation request and any confirmation messages
Common mistakes
A frequent mistake is cancelling the app but not the actual subscription - if you subscribed through the Apple App Store or Google Play, you must cancel the subscription in that store, not just delete the app. Another common error is contacting the wrong support channel (for example, asking Foscam to refund an App Store purchase when Apple is the billing party), which delays resolution.
Other examples include using an email address that isn’t linked to the subscription when requesting cancellation, failing to save confirmation details, and assuming cloud recordings will be preserved indefinitely after cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email support (support@foscam.com) | Possible / Varies by situation | Low to Medium |
| Foscam website / account portal | Possible / Varies | Low |
| Apple App Store | Handled by Apple (request via Apple) | Low |
| Google Play Store | Handled by Google (request via Google) | Low |
After cancelling
After you cancel, keep any confirmation emails or screenshots showing the cancellation date and any correspondence with support. Monitor your bank or card statements to confirm billing has stopped. If cloud recordings are important, download or back up any footage before the retention period ends.
Helpful links: Foscam support page Foscam Support, contact email support@foscam.com, Apple subscriptions help Manage subscriptions on iPhone, Google Play subscriptions help Cancel or change a subscription, and Canadian consumer information Office of Consumer Affairs (Canada).
Address
3550 Victoria Park Ave, Suite 201, North York, ON M2H 2N5, Canada