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I hereby notify you of my decision to terminate the contract relating to the Ovh service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ovh: Easy Method
What is Ovh
OVH (trading as OVHcloud) is a European cloud and hosting provider offering services such as dedicated servers, public cloud instances, VPS, domains and related network services. The company sells prepaid and recurring hosting products through an online control panel and support channels rather than through mobile app stores.
How to cancel Ovh
Cancellation can be attempted in several ways; many Canadian customers report the web UI is unreliable for full termination and that formal cancellation often requires contacting OVH support. Below are pragmatic steps to try in order.
- Sign in to the OVH control panel (Manager) and locate the specific service(s) you want to stop; try the provided "terminate" or "delete" options and follow on‑screen prompts.
- If no UI termination succeeds, open a support ticket or use OVH chat, clearly stating the service name, service ID, and that you request cancellation and (if applicable) refund - save the ticket number.
- If support and the UI fail or you need a formal paper trail, send a registered letter with return receipt to OVHcloud / OVH SAS - Service Résiliation, 2 rue Kellermann, BP 80157, 59053 Roubaix Cedex 1, France, including account details and the cancellation request.
- If you are within a product’s documented refund window (see refund section), explicitly request the refund in your ticket and provide payment details for the original payment method.
What happens when you cancel
Cancellation typically stops future billing at the end of the current term, but immediate removal of access may vary by service. Some services are deleted quickly after termination; others remain accessible until the paid term expires. Data retention and deletion policies differ between product types - back up any data before you cancel. In practice, many users report that auto‑renewals can still occur if cancellation is not completed successfully, so confirm cancellation with support and keep evidence (screenshots, ticket numbers).
Will I get a refund?
OVHcloud’s general Terms of Service indicate refunds are not granted except as required by law; however, there is a documented 30-Day Money-Back Guarantee for pre‑paid dedicated servers (monthly or annual) if cancelled within 30 days of delivery. Refund requests must be submitted via support ticket or chat and are processed back to the original payment method when possible; otherwise, funds may be issued as account credit. Setup fees and certain add‑ons (for example software licenses or vRack) are typically excluded. For Canadian customers, the EU 14‑day consumer right of withdrawal does not apply - your rights are limited to OVH’s stated policies and applicable Canadian law.
Ovh plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Legacy Public Cloud - HG‑7 (Windows) | C$93.00/month | Monthly | 7 GB RAM, 2 vCores 3.1 GHz, 200 GB HA or 100 GB SSD, 250 Mbps public, up to 300 Mbps vRack |
| Legacy Public Cloud - HG‑15 (Windows) | C$160.00/month | Monthly | 15 GB RAM, 4 vCores 3.1 GHz, 400 GB HA or 200 GB SSD, 250 Mbps public, up to 1000 Mbps vRack |
| Legacy Public Cloud - HG‑30 (Windows) | C$299.00/month | Monthly | 30 GB RAM, 8 vCores 3.1 GHz, 800 GB HA or 400 GB SSD, 500 Mbps public, up to 2000 Mbps vRack |
| Legacy Public Cloud - HG‑60 (Windows) | C$494.00/month | Monthly | 60 GB RAM, 16 vCores 3.1 GHz, 1600 GB HA or 800 GB SSD, 500 Mbps public, up to 4000 Mbps vRack |
| Legacy Public Cloud - HG‑120 (Windows) | C$874.00/month | Monthly | 120 GB RAM, 32 vCores 3.1 GHz, 1600 GB HA or 800 GB SSD, 500 Mbps public, up to 4000 Mbps vRack |
Your consumer rights in Canada
There is no specific 14‑day statutory right of withdrawal for Canadian customers under OVH’s terms; the EU consumer cancellation right applies only to EU consumers. Canadian customers must rely on OVH’s own refund policies - primarily the 30‑day refund window for certain dedicated servers - or on remedies available under Canadian consumer protection law and credit card chargeback mechanisms. Because many customers report inconsistent application of refunds and difficulty enforcing cancellations, you may need to pursue chargebacks through your payment provider or file complaints with provincial consumer protection authorities if OVH refuses a lawful refund or fails to deliver purchased services.
Customer experiences
Experiences vary. Some customers report successful cancellations and refunds after persistence or escalation (for example through prolonged support engagement, social media, or bank interventions). However, many reviews and forum posts describe recurring issues: the control panel failing to cancel services, forced auto‑renewals, slow or unresponsive support, long delays before refunds are issued (weeks to months), or accounts terminated without reimbursement. These mixed reports mean outcomes often depend on the product type, timing (e.g., within a 30‑day window), and escalation method used.
Documentation checklist
- Account email and customer ID, service names and service IDs (listed in the Manager).
- Invoices and payment receipts (dates and amounts).
- Screenshots of UI attempts to cancel and any error messages.
- Support ticket IDs, chat transcripts, and dates of contact.
- Copy of registered letter (if sent) and delivery receipt.
Common mistakes
Common mistakes include assuming you can cancel via mobile App Store billing - OVHcloud services are not provided through mobile app stores so this does not apply. Relying solely on setting billing to “manual” without completing a termination request can leave services active or result in unexpected renewals. Not saving ticket numbers or screenshots removes critical evidence if you must escalate. Waiting past the documented refund windows (for example, the 30‑day dedicated server guarantee) can forfeit refund eligibility. Finally, ignoring the need to back up data before requesting deletion can lead to irreversible data loss.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web control panel termination | Possible only where UI supports it; refunds follow OVH policy (30‑day dedicated server window applies) | Often low to moderate for termination, but many users report UI errors that prevent completion |
| Support ticket / Chat request | Possible; support can process refunds within policy but outcomes vary and processing may be slow | Moderate to high due to reported slow or unresponsive support and case escalation needs |
| Registered letter to Service Résiliation (formal) | Creates a formal record; does not guarantee a refund but can help if disputing later | Moderate - more formal and time‑consuming but useful evidence |
| Manual non‑payment / let service expire | Refund unlikely; service may be deleted after a short grace period (reports ~7 days) | Low procedural effort but high risk (data loss, no refund) |
| Chargeback / bank dispute | Possible route to recover funds if OVH refuses refund; depends on issuer investigation | High - requires documentation and can take time; may be escalatory |
After cancelling
After you complete cancellation, keep copies of all tickets, confirmations, screenshots and any postal receipts. Verify that billing has stopped and check bank/credit card statements for refunds or charges. If you requested a refund, monitor the method you specified and follow up on the ticket if processing is delayed. If OVH does not resolve the matter, consider contacting your payment provider for a dispute and keep documentation for any complaint to provincial consumer protection agencies.
Helpful links: OVHcloud Terms of Service: us.ovhcloud.com legal/terms-of-service; community reports and vendor writeups: Reddit - cancellation reports; practical cancellation writeup: vps2.me - cancel OVH VPS.
Address
OVHcloud / OVH SAS - Service Résiliation, 2 rue Kellermann, BP 80157, 59053 Roubaix Cedex 1, France