Postclic unlimited subscription: promo at 1,47 CAD for 48h with a mandatory first month at 79,87 CAD, then 79,87 CAD per month without commitment
Cancel SUGARSYNC
in 30 seconds only!
Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Sugarsync service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sugarsync: Step-by-Step Guide
What is Sugarsync
SugarSync is a cloud storage and file‑syncing service that lets users back up, sync, and access files across multiple devices. It targets both individual and small business users with plans that offer varying amounts of storage, folder‑level syncing and security features.
How to cancel Sugarsync
- App Store (iOS): If you subscribed through Apple, you must cancel via Apple's subscription management - either Settings on your iPhone/iPad or via iTunes on a computer; SugarSync cannot cancel App Store subscriptions for you. See Apple's subscription support for steps.
- Google Play (Android): If you subscribed through Google Play, cancel in Google Play's Subscriptions section; deleting the app does not stop billing. For Google Play refunds/cancellations see the platform's subscription help (note: some vendor help pages reference similar guidance; check Google Play support from your device).
- Web subscription (direct from SugarSync): SugarSync requires you to cancel via their customer support chat during business hours (customers report hours such as about 10 am - 2 pm PST). Because this is handled through chat, have your account details ready and ask for a cancellation confirmation transcript. Customers report this route can be cumbersome and not always accessible - see user reports at customer reviews.
- Written/mail option (recommended for proof): If you prefer a paper trail, send a cancellation request by registered mail (raccomandata A/R) to SugarSync's correspondence address: 114 5th Ave, New York, NY 10011, United States. Keep the postal receipt as proof of delivery.
What happens when you cancel
When you cancel, automatic renewals are stopped for future billing periods, but access to paid features typically continues until the end of the current paid term. After the subscription period ends, syncing and access to files beyond the free quota may be restricted or suspended - make sure to back up or download important data before the end date. If a payment fails or a paid subscription lapses, some users report data becoming inaccessible or removed without clear advance warning; keep local copies of critical files.
Will I get a refund?
SugarSync's Terms state that "All payments are non‑refundable." There is no official policy for prorated refunds or credits if you cancel partway through a paid period. In practice, a few users have received courtesy refunds on a case‑by‑case basis after escalating complaints, but these are exceptions and not guaranteed by company policy. Platform purchases (App Store or Google Play) are subject to Apple or Google refund processes rather than SugarSync's direct policy.
Sugarsync plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Personal 100 GB | US$7.49/month (estimated CAD via exchange rate) | Monthly | 100 GB storage, sync any folder, banking‑level security, multiple devices |
| Personal 250 GB | US$9.99/month (estimated CAD via exchange rate) | Monthly | 250 GB storage, all features of 100 GB plan |
| Personal 500 GB | US$18.95/month (estimated CAD via exchange rate) | Monthly | 500 GB storage, all features of lower plans |
| Business 1 TB | US$55.00/month (estimated CAD via exchange rate) | Monthly | 1 TB storage, base plan includes 3 users, features of personal plans |
Note: No official Canadian pricing was provided in the sources; the figures above are USD estimates. Your final CAD cost depends on current exchange rates and any platform or payment processor markup (for example, App Store/Google Play or card FX fees).
Your consumer rights in Canada
Under Canadian consumer protection rules, businesses must clearly disclose automatic renewal terms and provide an accessible way to cancel. You generally have the right to cancel recurring services, but whether you are entitled to a refund depends on the vendor's stated policy and applicable provincial laws. SugarSync's stated "no refunds" policy is enforceable unless it conflicts with specific provincial consumer protection statutes; if renewal disclosure or cancellation terms appear unfair or were not clearly disclosed, you can raise the issue with your provincial consumer protection office or dispute the charge with your payment provider.
Customer experiences
Users commonly praise SugarSync for reliability, ease of use and straightforward syncing across devices; reviewers on Capterra and Trustpilot note it is intuitive and effective for folder‑level sync. On the other hand, complaints include cases of data becoming inaccessible after payment failures, difficulty cancelling subscriptions (especially direct web subscriptions handled by chat), unexpected automatic renewals, and concerns about customer support responsiveness. Some customers report having to pay for premium support tiers for faster help.
Documentation checklist
- Account email and username used with SugarSync
- Receipt or invoice showing the subscription purchase and renewal dates
- Method of purchase (App Store, Google Play, or direct web) and supporting proof (screenshots of subscription page or confirmation email)
- Copy or screenshot of the cancellation request (chat transcript, email, or registered‑mail receipt)
- Bank or card statement showing the charge(s) you wish to dispute, if applicable
- Desired outcome written clearly (cancel subscription, stop renewals, request confirmation, request refund if applicable)
Common mistakes
Common errors include assuming deleting the app cancels the subscription (it does not for App Store/Google Play purchases), not confirming which platform processed the payment (direct web vs. App Store vs. Google Play), and failing to keep proof of cancellation or communication. Another frequent mistake is waiting until after the renewal date to cancel - cancel before the next billing cycle to prevent another charge, and always request confirmation (chat transcript or written acknowledgement). If you expect a refund, document every step and escalate quickly to your payment provider if the vendor refuses to cooperate.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple per their policies; SugarSync cannot cancel or refund App Store purchases. | Low - Medium (manage via Apple Settings/iTunes; Apple refund process varies). |
| Google Play (Android) | Refunds handled by Google Play; SugarSync cannot directly cancel or refund Google Play purchases. | Low - Medium (cancel via Google Play subscriptions; refunds evaluated by Google). |
| Web subscription (direct to SugarSync) | SugarSync policy states payments are non‑refundable; occasional courtesy refunds have been granted case‑by‑case. | High (cancellation via live chat during limited business hours; customers report the process can be cumbersome). |
After cancelling
After you cancel, save any confirmation you receive (chat transcript, email, or registered‑mail delivery receipt). Back up your files locally before the subscription period ends to avoid any loss of access. If you were charged despite cancelling, contact your payment provider or card issuer to dispute the charge and provide your documentation. Helpful references: Apple subscription help at support.apple.com, user reports on cancellation and refunds at revdex.com, and community reviews at Trustpilot and Capterra.
Address
For written correspondence (recommended by registered mail for proof of delivery):
114 5th Ave, New York, NY 10011, United States