What is Hily

Hily is a dating app and web service designed to connect people through swipes, matches and messaging, offering both free features and paid subscription upgrades to access additional functionality. It operates on iOS and Android stores and also accepts subscriptions directly through its website; billing and support processes vary by purchase channel. For official details see the Hily Help Center and Terms of Use: Hily Help Center, Hily Terms of Use.

How to cancel Hily

App Store (iOS): Open your iPhone or iPad Settings → tap your name → Subscriptions → locate Hily → Cancel Subscription. Do not delete the app or your account as that will not stop billing. See Apple support and Hily guidance: Apple: cancel subscriptions, Hily Help Center.
Google Play (Android): Open the Google Play Store → Profile icon → Payments & subscriptions → Subscriptions → find Hily → Cancel subscription. Deleting the app or account does not cancel billing. See Google Play and Hily: Google Play subscriptions, Hily Help Center.
Web subscription (Hily website): Contact Hily support directly via the in-app live chat or email support@hily.com to request cancellation. Do not expect account deletion or app uninstall to stop web billing. See Hily billing info: Hily Billing, Hily Help Center.
Postal/registered-mail option (if you prefer): Send an unequivocal, signed cancellation letter by registered mail (proof of receipt) to Hily Corp., Rainbow Boulevard #1132, Las Vegas, NV 89108, United States. Include your username, registered email, purchase details and a clear statement that you want the subscription cancelled; keep proof of mailing.

What happens when you cancel

When you cancel a Hily subscription it will remain active until the end of the current paid period and then it will not renew; you retain access to any paid features through that period. Cancelling stops future automatic renewals but does not automatically delete your Hily account or personal data - account deletion is a separate action and may be subject to Hily’s data and retention policies. Deleting the app or deactivating your Hily account does not, by itself, cancel an active subscription purchased through Apple, Google or the website. See Hily Billing and Terms of Use for details: Hily Billing, Hily Terms of Use.

Will I get a refund?

Hily’s standard policy is that refunds or credits for unused portions of a subscription are not provided except where required by law or at Hily’s sole discretion. Users in the EU/UK/EEA may have a statutory right of withdrawal (full refund within 14 calendar days of activation) under Hily’s “Special Terms” and must notify Hily via support@hily.com or registered mail to exercise that right. This 14‑day withdrawal right does not apply to Canadian users under Hily’s published Terms of Use. If you subscribed via Apple or Google, refund requests must generally be made through Apple or Google respectively (Google Play offers an expedited contact option within 48 hours). For web subscriptions you may request a refund by contacting Hily support, but refunds are not guaranteed. Sources: Hily Terms of Use, Hily Help Center (refund), Google Play refunds, Apple refunds.

Hily plans and pricing

Plan	Price	Billing cycle
Basic / Free	Varies	Varies
Premium (e.g., Hily Premium)	Varies	Varies
Boosts / Coins / Add‑ons	Varies	Varies

Exact prices and available plan names depend on platform (App Store, Google Play or website). Check current offerings and pricing in your app store purchase screen or at Hily’s billing pages: Hily Billing.

Your consumer rights in Canada

Canadian consumers do not have a statutory 14‑day automatic right of withdrawal for digital subscriptions like Hily unless a provider explicitly offers it. Hily’s published 14‑day withdrawal/refund right applies only to EU/EEA/UK jurisdictions in their Terms of Use. Subscriptions commonly auto‑renew until you cancel; you must proactively cancel through the correct platform (Apple, Google or Hily support) before the renewal date to avoid further charges. For purchases made through Apple or Google, financial control and refund handling are managed by those stores rather than Hily. Sources: Hily Terms of Use, Hily Billing, Hily Help Center.

Customer experiences

User feedback for Hily is mixed. Some reviewers report positive experiences, noting calmer, more meaningful conversations and successful matches thanks to compatibility features (Trustpilot, Sitejabber). Other users report problems including fake or bot profiles, aggressive paywalls that block messaging or key features without payment, difficulties obtaining refunds, and instances of continued charges after attempted cancellation; some describe the app as heavily monetized (Trustpilot, Sitejabber, Reddit discussions).

Documentation checklist

Username and the email registered to your Hily account
Date of purchase and platform used (App Store, Google Play, or Hily website)
Receipt or order confirmation (App Store/Google Play receipt screenshot or website billing receipt)
Last four digits of the payment card or payment method used (if available)
Screenshots showing the active subscription in your App Store/Google Play account or Hily billing page
Copy of any previous cancellation attempts, chat transcripts or support tickets
Proof of registered mail (tracking/receipt) if you send a postal cancellation

Common mistakes

Common errors include deleting the Hily app or deactivating the Hily account without cancelling the subscription in the platform where the purchase was made (App Store, Google Play, website). Another frequent mistake is attempting to get an App Store or Google Play refund directly from Hily instead of using Apple’s or Google’s refund request processes. Waiting until after automatic renewal to cancel can result in an unexpected charge for the next period. Finally, assuming Canadian law grants a 14‑day automatic refund for digital subscriptions can lead to incorrect expectations - Hily’s 14‑day right applies only in specific jurisdictions per their Terms of Use.

Comparative recap

Method	Refund	Difficulty
App Store (iOS)	Request refund from Apple via your purchase history; Hily cannot directly refund App Store charges.	Low - Medium (use Apple’s subscription and refund tools)
Google Play (Android)	Request refund from Google Play (Google support can be faster if contacted within 48 hours); Hily cannot directly refund Google Play charges.	Medium (use Google Play subscriptions and refund process)
Website (Hily.com)	Contact Hily support at support@hily.com or in‑app chat; refunds are at Hily’s discretion except where law requires otherwise.	Medium (requires reaching Hily support and providing documentation)

After cancelling

After you cancel, monitor the email associated with your Hily account for confirmation of cancellation and keep copies of receipts and any confirmation messages. If you need a refund or notice continued charges after cancellation, submit documentation to the appropriate channel: Apple Support for iOS purchases, Google Play Help for Android purchases, or Hily support (support@hily.com) for website purchases. Helpful links: Hily Help Center (https://hily.com/help), Hily Billing (https://hily.com/billing), Apple Support subscriptions (https://support.apple.com), Google Play subscriptions (https://support.google.com).

Address

Hily Corp., Rainbow Boulevard #1132, Las Vegas, NV 89108, United States of America

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