What is Mate1

Mate1 is an online dating and matchmaking service that offers free accounts with optional paid memberships for enhanced features such as unlimited messaging, advanced search filters, and profile visibility. It is available via web and mobile apps and operates internationally, offering subscription plans and short trial offers.

The service is operated through a central account system; billing and cancellations are handled by Mate1’s support channels or, for app-based purchases, potentially through the App Store or Google Play billing systems.

How to cancel Mate1

Web (recommended): Log into your Mate1 account, go to "My Settings" → "Account Settings" → "Subscription Status", verify your password when prompted, and follow the on-screen prompts to cancel. Membership remains active until the end of the current billing cycle.
Phone: Call Mate1’s toll-free support during business hours and request cancellation. Keep the date, time, agent name, and confirmation details.
Email / Live chat: Use the Help or Contact Us page on Mate1’s site to open an email request or start a live chat (live chat available during business hours). Ask for written confirmation of cancellation.
Note about app purchases: Mate1’s publicly available sources did not provide explicit, separate cancellation instructions for App Store or Google Play purchases. If you subscribed through Apple or Google, also check your App Store / Google Play subscriptions and their support pages to cancel or request refunds.
Mail (for refund requests): If you intend to request the 3‑day mail-in refund, prepare a signed letter containing your full name, billing address, email, and statement that you wish to cancel and mail it to Mate1’s 3‑Day Cancellation Department. It must be post‑marked within 72 hours of subscription, reactivation, or rebill. Sending by registered mail with proof of delivery is recommended.

What happens when you cancel

When you cancel a paid Mate1 subscription via the account settings or support channels, your paid membership typically remains active until the end of the current paid period; no further recurring charges should occur after cancellation. Your basic (free) account and profile usually remain available unless you delete the account separately.

Mate1 retains account data according to its privacy and data retention practices; canceling a subscription does not necessarily delete your profile or personal data. If you want your profile or data removed, request account deletion explicitly through the site or support and keep written confirmation of any deletion request.

Will I get a refund?

Mate1’s published refund mechanism is a 3‑day mail‑in policy (from the eDate user agreement) that requires a signed letter sent to the 3‑Day Cancellation Department and post‑marked within 72 hours of subscription, reactivation, or rebill. The letter must include your full name, billing address, email, and a clear statement that you wish to cancel. Only one refund is allowed per subscription and use of paid features beyond the 3‑day window generally voids the refund right.

Some users report Mate1 occasionally issues refunds on a case‑by‑case basis as a courtesy, for example if you can provide proof of timely cancellation or billing errors. There are also separate refund processes for Apple or Google purchases handled by those platforms. Keep all receipts, screenshots, and proof of postage if you pursue a refund.

Mate1 plans and pricing

Plan	Price (USD)	Period	Features (summary)
3‑day trial	US$1.95	3 days	Risk‑free test of premium features
Monthly	US$44.95	1 month	Full messaging, advanced search, Hotlist, voice messaging
Quarterly	US$74.97	3 months	Same as monthly, ~44% savings vs monthly
Biannual	US$119.94	6 months	Same features, ~55% savings vs monthly
App Store Basic - 1 week	US$11.99/week	1 week	App‑based access (basic tier)
App Store Basic - 1 month	US$39.99/month	1 month	App‑based access (basic tier)
App Store Basic - 3 months	US$29.99/month (for 3 months)	3 months	App‑based, basic tier
App Store Basic - 6 months	US$19.99/month (for 6 months)	6 months	App‑based, basic tier
App Store Premium - 1 month	US$49.99/month	1 month	App‑based, premium tier
App Store Premium - 3 months	US$36.99/month (for 3 months)	3 months	App‑based, premium tier
App Store Premium - 6 months	US$24.99/month (for 6 months)	6 months	App‑based, premium tier
Note: Prices reported in US dollars by third‑party sources. Mate1 does not list Canada‑specific CAD pricing publicly; actual CAD charges may vary with App Store conversion rates and taxes.

Your consumer rights in Canada

Canadian consumers benefit from federal and provincial consumer protection laws that commonly provide a cooling‑off or cancellation right for contracts purchased remotely; many provincial rules offer around a 10‑day period for certain types of contracts. Mate1’s 3‑day mail‑in refund policy is shorter and more cumbersome than these statutory protections in many Canadian jurisdictions.

If you believe the vendor’s refund or cancellation terms conflict with Canadian or provincial consumer protection statutes, you can assert your statutory rights, reference the applicable law in communications, and keep records of all interactions. If necessary, contact your provincial consumer protection office, the Competition Bureau, or a consumer legal clinic for advice or to escalate complaints.

Customer experiences

User reports on public review platforms are mixed. Some users describe Mate1 as a useful site with solid features; others report numerous issues such as suspected fake profiles, bots, and scammers. Many negative reviews focus on difficulty obtaining refunds, unexpected charges after trial periods, and slow or unhelpful customer support.

Several reviews note low overall ratings on review sites and highlight long hold times when contacting support or difficulty cancelling electronically. There are also reports of successful refunds or cancellations when users supplied clear documentation and followed up persistently.

Documentation checklist

Account username/email and subscription date
Receipt or order confirmation showing the charge and plan
Screenshots of your subscription status and cancellation confirmations (if any)
Copies of emails, chat transcripts, and call notes (date, time, representative)
Signed cancellation letter and proof of postage/post‑mark (registered mail receipt)
Bank/credit card statements showing the charge(s)

Common mistakes

Relying on deleting the app or removing your profile instead of cancelling the paid subscription can leave recurring charges in place; always cancel the subscription itself. Waiting until after the automatic renewal date often eliminates refund eligibility, especially under Mate1’s 72‑hour mail rule.

Another frequent error is assuming App Store or Google Play purchases are cancelled through Mate1’s website; if you subscribed through an app, check your Apple or Google subscription settings and their refund procedures. Finally, not keeping proof of cancellation attempts or failing to send refund requests by registered mail (when required) makes resolving disputes harder.

Comparative recap

Method	Refund	Difficulty
Web (Account Settings)	Refunds not automatic; separate 3‑day mail‑in policy applies for full refund requests; app store purchases handled by Apple/Google	Low - Medium
Phone support	Refunds handled case‑by‑case; phone cancellation typically prevents future renewals but may not guarantee refund	Medium
Email / Live Chat	Refunds may be considered on a case‑by‑case basis; official 3‑day refund requires mail‑in request	Medium
Mail (3‑Day Refund Request)	Eligible for refund if signed letter is post‑marked within 72 hours of subscription/reactivation/rebill	High (requires registered mail and strict timing)
App Store / Google Play	Refunds and cancellations are subject to Apple/Google policies and processes; Mate1 did not publish separate app‑store instructions	Variable (depends on platform)

After cancelling

After you cancel, save any confirmation emails, screenshots of your account subscription status showing cancellation, and your bank statements showing no further charges. If you mailed a refund request, retain the registered mail receipt and any acknowledgement of receipt from Mate1.

For further action or information, use Mate1’s Help/Contact page and the platform refund pages if you subscribed via an app: Mate1 Contact, Apple Report a Problem, Google Play refunds. For Canadian consumer guidance see Government of Canada - Consumer information.

Address

Mail refund or cancellation correspondence (recommended by registered mail):

Mate1 / 3‑Day Cancellation Department
4270 Saint‑Laurent Blvd, Suite 301
Montreal, Quebec H2W 1Z3
Canada

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