Opsigelses tjeneste Nr. 1 i United States
Kære hr./fru,
Jeg meddeler hermed min beslutning om at opsige kontrakten vedrørende Alua tjenesten.
Denne meddelelse udgør en fast, klar og utvetydig vilje til at opsige kontrakten med virkning på den først mulige forfaldsdato eller i overensstemmelse med den gældende kontraktlige frist.
Jeg beder dig om at træffe alle nødvendige foranstaltninger for at:
– stoppe al fakturering fra den faktiske opsigelsesdato;
– bekræfte skriftligt den korrekte modtagelse af denne anmodning;
– og, hvis relevant, sende mig det endelige regnskab eller bekræftelsen af saldo.
Denne opsigelse sendes til dig via certificeret e-post. Afsendelsen, tidsstemplingen og integriteten af indholdet er fastslået, hvilket gør det til et bevisbart dokument, der opfylder kravene til elektronisk bevis. Du har derfor alle de nødvendige elementer til at udføre den regelmæssige behandling af denne opsigelse i overensstemmelse med de gældende principper for skriftlig notifikation og kontraktfrihed.
I overensstemmelse med reglerne vedrørende beskyttelse af personoplysninger anmoder jeg også om:
– at slette alle mine data, der ikke er nødvendige for dine juridiske eller regnskabsmæssige forpligtelser;
– at lukke enhver tilknyttet personlig adgang;
– og at bekræfte den faktiske sletning af data i henhold til de gældende rettigheder vedrørende beskyttelse af privatlivets fred.
Jeg opbevarer en fuldstændig kopi af denne meddelelse samt beviset for afsendelse.
Cancellation Alua: Easy Method
What is Alua
Alua is a creator-focused subscription and credit-based messaging platform that lets fans pay for direct access to creators' private content and chats. It operates on a web account model where creators set subscription prices and sell credit packages; Alua processes payments and manages subscriptions through user accounts.
How to cancel Alua
- Log in to your Alua account, go to Account Settings → Manage Subscriptions, and cancel the subscription you no longer want. Once cancelled, future recurring billing will stop and you will not be billed again.
What happens when you cancel
When you cancel a subscription, your access to any subscription-only private feed or content will continue until the end of the current billing period but the subscription will not renew. Cancelling does not automatically refund past charges. Your account, profile, messages, and any remaining unused credits remain in the system according to Alua's data retention practices and terms; if you need data removal or privacy-related actions, contact support or follow the platform's privacy request process.
Will I get a refund?
Alua's refund policy is strict: subscription charges are non‑refundable and credit package sales are final once credits have been spent. Limited exceptions exist - for example, if a credit purchase never applied due to a system error or if no messages/replies were received and no credits were consumed, Alua may issue a refund. Refunds (when approved) typically take about 5 business days for U.S. customers and up to 10 business days for international customers. Tips are non‑refundable. Initiating chargebacks rather than contacting support may lead Alua to contest the charge and could result in account suspension or permanent ban.
Alua plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Subscription (set by creator) | $4.99 - $39.99 USD / month | Monthly | Access to exclusive creator content via private feed |
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws do not generally guarantee a statutory 14‑day "cooling‑off" right for digital subscription or credit‑based services; provincial rules can vary. Alua's published policy does not offer a blanket 14‑day refund for subscriptions or credits - refunds are limited to the specific exceptions described in their refund policy. If you believe a merchant has violated provincial consumer protection rules, you can contact your provincial consumer protection office for guidance.
Customer experiences
Users report a mix of positive and negative experiences. Many creators praise Alua for ease of use, straightforward payouts, and a simple interface that makes connecting with fans convenient. At the same time, some users have reported delayed or frozen payouts and occasional interface limitations or low discoverability for creators who are not top earners. These patterns suggest that while the platform works well for many, payment and traffic reliability have been sources of complaint in some cases.
Documentation checklist
- Login credentials for your Alua account; subscription name or ID; copies/screenshots of transaction receipts or payment confirmations; any relevant message timestamps or screenshots showing credits not applied; correspondence with Alua support (if any).
Common mistakes
A few frequent errors cause confusion: attempting to cancel via an app store (iOS App Store or Google Play) instead of using the Alua web account; assuming cancelling will trigger a refund for past billing periods (it generally will not); expecting tips or already‑spent credits to be refundable; and filing a chargeback without first contacting support, which can lead to account penalties. For example, users who bought credits and then opened a chargeback without checking whether credits were consumed risk losing account access and any remaining credits.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Account Settings → Manage Subscriptions) | No (stops future billing; past charges non‑refundable except limited exceptions) | Easy |
| App Store (iOS purchases) | No (Alua follows web refund policy; purchases still must be cancelled via web account) | Moderate - must use web despite App Store purchase |
| Google Play (Android purchases) | No (same as web policy; cancel via Alua web account) | Moderate - must use web despite Play Store purchase |
After cancelling
After you cancel, keep copies of your cancellation confirmation and any transaction receipts. If you believe you qualify for a refund under Alua's exceptions (for example, unapplied credits due to a system error or no replies and no credits spent), contact Alua support with the documentation checklist above. For account or privacy requests you can use Alua's support/contact channels; for unresolved payment disputes, you may also contact your card issuer but be aware that chargebacks can lead to contested claims and possible account sanctions. Helpful links: Account Settings, Alua Support, Terms of Service, Refund Policy.
Address
ALUA USA LIMITED, 5608 17th Avenue NW, Suite 1918, Seattle, WA 98107, United States