Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Ashley Madison
PO Box 67027
M4P 1E4 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Ashley Madison service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Ashley Madison: Easy Method
What is Ashley Madison
Ashley Madison is an online dating service and mobile app marketed to people seeking discreet relationships. It offers paid features such as credits to contact other users and optional subscriptions (for example, a Member Initiated Contact subscription) that change how messages and replies are handled.
How to cancel Ashley Madison
- If you purchased via Apple App Store: open your device Settings → tap your name → Subscriptions → select Ashley Madison → Cancel Subscription. Your access continues until the current paid period ends. For a step‑by‑step guide see plouta.com.
- If you purchased via Google Play: open the Play Store → Profile → Payments & subscriptions → Subscriptions → Ashley Madison → Cancel. Access remains until the end of your billing cycle. See plouta.com.
- If you subscribed via the Ashley Madison website: log into your account, go to Billing or Payments and cancel there. If no cancel option appears, use the site’s Virtual Assistant or account support to request cancellation; see plouta.com for guidance.
- If you want proof of termination, send a written cancellation by registered mail to the company (recommended) and keep the delivery receipt.
- Important: deleting your Ashley Madison account does not automatically cancel subscriptions purchased through Apple or Google - cancel those separately in the respective app stores.
What happens when you cancel
Cancelling a subscription normally stops future automatic renewals but does not immediately remove access if you are within a paid period - you will generally retain access until the end of that billing cycle. Credits already purchased may remain in your account subject to Ashley Madison’s terms. Account deletion and cancellation are separate actions: deleting an account may remove your visible profile but the company’s privacy policy and terms can require retention of some records for legal or operational reasons. Review Ashley Madison’s terms and privacy policy for details and keep copies of cancellation confirmations.
Will I get a refund?
Ashley Madison’s published terms state that purchases are final and generally do not qualify for refunds of unused subscription time or unused credits. Local law can create exceptions - for example, some Canadian consumer protections and cooling‑off rules may apply in limited circumstances - but the service’s terms notably assert no refunds on termination. If you believe a charge was unauthorized, not provided, or otherwise improper, you can pursue a bank chargeback or dispute with your payment provider; for more on refund practices and dispute options see joinchargeback.com and review applicable provincial consumer protection rules.
Ashley Madison plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Basic (100 credits) | ≈ CA$80 - 90* | Per purchase | 100 credits (~US$59) |
| Classic (500 credits) | ≈ CA$230 - 250* | Per purchase | 500 credits (~US$169) |
| Elite (1000 credits) | ≈ CA$385 - 410* | Per purchase | 1000 credits (~US$289) |
| Member Initiated Contact (MIC) subscription | ≈ CA$42 - 45/month* | Monthly | Reply without using credits (~US$29.99/month) |
| Annual Plan | ≈ CA$240/year (≈CA$20/month) | Annual | Inferred annual subscription (~US$149) |
Your consumer rights in Canada
Under Canadian consumer protection frameworks, there can be a limited “cooling‑off” right for certain online purchases of digital services where significant performance has not yet begun; rules vary by province. Ashley Madison’s terms explicitly state that termination does not entitle users to refunds of unused credits or subscription fees, but provincial consumer protection statutes or federal privacy/consumer oversight may supersede contract terms in specific cases. If you believe your rights under Canadian law have been violated - for example, by unauthorized charges or deceptive practices - consider contacting your card issuer to dispute the charge and consult provincial consumer protection offices. See relevant privacy/investigation materials at priv.gc.ca for context on regulatory actions.
Customer experiences
Reviews are mixed. Some Canadian users report that the service is straightforward and that support has helped resolve issues like wrong charges or lost credits in certain cases; see examples at allreviews.ca. At the same time, many reviews (notably on Trustpilot and consumer complaint sites) describe problems such as suspected fake or bot profiles, scams requesting money, poor customer service response, and difficulty obtaining refunds - see Trustpilot (Canada) and PissedConsumer. These differing experiences suggest outcomes can vary by case and that documentation and timely action are important.
Documentation checklist
- Account username and registered email
- Purchase receipts or billing statements (Apple/Google/credit card)
- Screenshots of subscription status, in‑app purchase receipts, and any billing entries
- Copies of messages or support requests and any replies
- Proof of cancellation (confirmation email or screenshot) or registered mail receipt
- Bank or card statements showing the charges you intend to dispute
Common mistakes
Users commonly assume deleting an Ashley Madison profile cancels app‑store subscriptions - it does not. Others forget to cancel in the store where they purchased (Apple or Google) and are billed again. Not saving cancellation confirmations, failing to capture receipts or screenshots, and waiting past billing renewal dates are frequent errors that make disputes harder. Also, relying only on chat support without obtaining written confirmation or not using registered mail when sending formal termination requests can reduce your proof of delivery.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store cancellation | Refunds uncommon; Apple refund policy applies separately | Easy to cancel via device Settings |
| Google Play cancellation | Refunds uncommon; Google Play refund policy applies separately | Easy to cancel via Play Store |
| Website account cancellation / Virtual Assistant | Generally no refund per Ashley Madison terms; case‑by‑case | Moderate - depends on whether billing controls are visible |
| Registered mail (written cancellation to company) | Termination itself does not guarantee refund; gives strongest proof if you need to dispute | Harder (time and cost) but provides proof of delivery |
After cancelling
Keep your cancellation confirmation and all documentation. Monitor your bank and card statements for repeat charges and, if you see unauthorized or unfulfilled charges, contact your card issuer promptly to dispute the transaction. If you need more information about cancelling or filing disputes, see step guides at plouta.com, chargeback resources at joinchargeback.com, and consumer/privacy guidance at priv.gc.ca. If you file a complaint, include copies of receipts, screenshots, and any registered‑mail proof to strengthen your case.
Address
Ruby Life Inc., PO Box 67027, Toronto, Ontario M4P 1E4, Canada