Servicio de cancelación n°1 en United Kingdom
Número de contrato:
A la atención de:
Departamento de Cancelaciones – Badoo
Badoo Trading Limited, Third Floor, The Broadgate Tower, 20 Broadgate
EC2A 2RS London
Asunto: Cancelación de contrato – Notificación por correo electrónico certificado
Estimados señores,
Por la presente les notifico mi decisión de dar por terminado el contrato número relativo al servicio Badoo. Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Les ruego que adopten todas las medidas necesarias para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la correcta recepción de la presente solicitud;
– y, en su caso, enviarme el estado final o la confirmación del saldo.
Esta cancelación se les envía por correo electrónico certificado. El envío, el sello de tiempo y la integridad del contenido están establecidos, lo que lo convierte en una prueba equivalente que cumple con los requisitos de la prueba electrónica. Por lo tanto, disponen de todos los elementos necesarios para procesar esta cancelación correctamente, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con la Ley General para la Defensa de los Consumidores y la normativa de protección de datos, también les solicito que:
– eliminen todos mis datos personales no necesarios para sus obligaciones legales o contables;
– cierren toda cuenta personal asociada;
– y me confirmen la eliminación efectiva de los datos de acuerdo con los derechos aplicables en materia de protección de la privacidad.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Atentamente,
11/01/2026
Cancellation Badoo: Easy Method
What is Badoo
Badoo is a social discovery and dating service that lets users create profiles, browse other profiles, message matches, and purchase optional Premium features or credits to boost visibility and access extra perks. It is available as a mobile app (iOS and Android) and on the web, with billing handled either directly by Badoo or through app stores depending on how the purchase was made.
How to cancel Badoo
- Cancel account (App - iOS/Android): Open your Profile → Settings → Account → Delete account. Important: deleting your account does not automatically cancel any Premium or Extra subscription - cancel the subscription separately through the store that billed you.
- Cancel account (Web): Open your Profile → Settings → Delete account. Again, cancel any Premium/Extra subscription first because account deletion does not stop store billing.
- Cancel Google Play subscription: Open the Google Play Store → Menu → Subscriptions (or visit play.google.com/store/account/subscriptions) and cancel the Badoo subscription there. Uninstalling the app will not stop payments; you retain Premium access until the end of the billing period.
- Cancel Apple (iOS) subscription: If billed by Apple, cancel via your Apple ID subscriptions in Settings or at reportaproblem.apple.com. Deleting the app or account does not cancel App Store subscriptions.
What happens when you cancel
When you cancel a subscription, you typically retain Premium access until the current billing period ends. Deleting your Badoo account removes your visible profile (and associated public content); however, some account records may be retained by Badoo for legal, fraud-prevention or operational reasons according to their policies. Cancelling an account does not automatically stop store-managed subscriptions - those must be cancelled through the billing platform to avoid future charges.
Will I get a refund?
Badoo’s reported terms reference a 14‑day cancellation/reimbursement right for digital purchases, but that right is often treated as void if you immediately used the purchased Premium features. If you purchased through Apple or Google Play, refunds are handled by those platforms and must be requested through their refund processes. Badoo itself may issue refunds in some cases (commonly within 14 days for unused purchases), but success varies and Badoo may decline refunds when premium features have already been used.
Badoo plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Badoo Premium - 1 Day | C$0.79/day | Daily | Undo last swipe, browse anonymously, no ads, prioritized messages |
| Badoo Premium - 1 Month | C$25.99/month | Monthly | Full Premium features |
| Badoo Premium - 3 Months | C$31.99 total (approx C$10.66/month) | Quarterly | Full Premium features |
| Badoo Premium - 6 Months | C$47.99 total (approx C$8.00/month) | Semi‑Annual | Full Premium features |
| Badoo Credits - 100 | C$2.99 | One‑time | Credit bundle for perks like boosts, gifts |
| Badoo Credits - 550 | C$9.99 | One‑time | Larger credit bundle |
| Badoo Credits - 1,250 | C$19.99 | One‑time | Even larger credit bundle |
| Badoo Credits - 2,750 | C$39.99 | One‑time | Largest credit bundle listed |
Your consumer rights in Canada
Under Canadian consumer protection principles for digital goods and services there is commonly a right to cancel and be reimbursed within a short period (often cited as 14 days) for certain purchases, but that right can be limited when the consumer immediately receives and uses the digital benefit. Badoo has interpreted its terms to void the refund right if Premium features are accessed. Purchases made through Apple or Google Play are subject to those platforms’ billing rules and refund processes, so refund requests usually must go through Apple or Google. If you believe charges are unauthorized or billed in error, you can also raise a dispute with your bank or payment provider as another avenue.
Customer experiences
Reviews are mixed. Some users report positive outcomes, including meeting partners and appreciating features such as photo verification. Many other users report problems: fake or misleading profiles, encounters with bots or distant accounts, concerns about scams, unexpected billing, difficulty cancelling, and slow or unsatisfactory customer support. Reports of disappearing credits, unexpected auto‑top‑ups, and inconsistent refund responses appear in Canadian review sources.
Documentation checklist
- Purchase receipts or order confirmations showing date, amount and billing method (Apple/Google/Badoo).
- Subscription details (plan name, renewal date, subscription ID if available).
- Screenshots of billing entries, subscription screens, and any cancellation attempts or confirmation messages.
- Copies of communications with Badoo support or app‑store refund requests.
- Bank or card statements highlighting the charge(s) in question.
Common mistakes
Users often assume deleting the app or the Badoo account also cancels subscriptions - this does not stop store‑managed billing and can lead to continued charges. Another common error is requesting a refund through the wrong channel (for example, asking Badoo to refund an App Store charge instead of using Apple’s refund process). Delaying action or lacking proof of purchase and cancellation attempts makes disputes and refund requests harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Request via Apple (reportaproblem.apple.com). Refunds are handled by Apple; possible but not guaranteed. | Moderate |
| Google Play | Request via Google Play subscriptions page. Play handles refunds; often limited (refund windows and policies apply). | Moderate - High |
| Direct with Badoo | Badoo may refund within ~14 days for unused purchases, but they frequently decline if Premium features were used. | Variable (depends on case) |
After cancelling
After you cancel, keep your confirmation screenshots and receipts until billing cycles have ended and any disputes are resolved. If you need to request a platform refund, use the official pages: Apple (reportaproblem.apple.com) or Google Play (play.google.com/store/account/subscriptions). For Badoo support and feedback, use Badoo’s help pages and contact/feedback forms such as Badoo Help or Badoo Feedback. If charges remain after you cancel and platform routes do not resolve the issue, consider contacting your card issuer to dispute unauthorized or recurring charges.
Address
Send formal communications (if you wish to have proof of delivery) by registered mail (raccomandata A/R) to ensure proof of delivery.
Badoo Trading Limited
Third Floor, The Broadgate Tower
20 Broadgate
London EC2A 2RS
United Kingdom