Serviço de cancelamento N.º 1 em India
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Bharat Matrimony.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Cancellation Bharat Matrimony: Easy Method
What is Bharat Matrimony
Bharat Matrimony is an online matrimonial service that connects individuals seeking marriage partners through profile listings, messaging and premium matchmaking features. It offers tiered paid plans (including assisted services) and has apps on major mobile platforms as well as a web portal.
How to cancel Bharat Matrimony
- Web (BharatMatrimony.com): Log into your account, go to Account or Membership settings and follow the cancellation/stop renewal option. If you cannot cancel online, send a written cancellation request that clearly states “cancellation” and includes your account email/ID, transaction details and the date of purchase to cancellation.bm@matrimony.com; also send the same request by registered mail (see Address section) to ensure proof of delivery.
- App Store (Apple) / Google Play: For subscriptions purchased through Apple or Google Play you must cancel via your Apple ID subscription settings or Google Play subscriptions. For refunds, use the platform refund processes (Apple’s report a problem or Google Play refund request). Bharat Matrimony does not publish a separate in‑app refund policy for these stores.
- Assisted/Phone/Other Purchases: If you purchased an assisted plan via a sales representative, request cancellation in writing to the same email and keep all supporting documents and proof of delivery.
What happens when you cancel
When you cancel, future automatic renewals are stopped (if cancellation is successful before the renewal date). Access to premium features generally remains for the period you paid for and will typically end at the close of the paid term; this depends on whether you cancelled before renewal or mid‑term. Cancellation does not necessarily delete your profile or personal data - if you want your profile removed, request account deletion explicitly and confirm the deletion with support. Keep copies of all confirmation emails or cancellation receipts.
Will I get a refund?
Refunds depend on how you purchased and the reason. For web purchases, membership fees are non‑refundable except in limited circumstances such as technical issues preventing use, incorrect or unintended charges, or cancellation within 24 hours of purchase without using premium features. If you bought through the App Store or Google Play, refunds are governed by Apple/Google’s processes and their consumer refund rules. Bharat Matrimony offers a specific Guaranteed Response (money‑back) promise: a 100% refund if you receive no responses within 30 days provided you meet the conditions (upload at least one photo, contact at least 10 members, and still receive no replies or profile views). Keep evidence that you met those conditions when you request the refund.
Bharat Matrimony plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Gold (3 Months) | C$79.99 | 3 Months | Premium membership - messaging, calling, Prime access, featured listing |
| Prime Gold (3 Months) | C$99.99 | 3 Months | Premium membership including ID-verified profiles, enhanced visibility |
| Gold (3 Months) - other tier | C$149.99 | 3 Months | Premium membership - messaging, calling, etc. |
| Diamond (3 Months) | C$199.99 | 3 Months | Higher-tier premium membership |
| Platinum (3 Months) | C$229.99 | 3 Months | Top-tier premium membership |
| Prime Gold - alternate tier (3 Months) | C$199.99 | 3 Months | Duplicate listing in App Store |
| Assisted Prime (6 Months) | C$699.99 | 6 Months | Premium assistance service for matchmaking |
| Assisted Prime (6 Months) - higher tier | C$999.99 | 6 Months | Premium matchmaking with assistance |
| Gold (6 Months) | C$249.99 | 6 Months | Premium membership over six months |
Your consumer rights in Canada
Canadian consumers have rights under federal and provincial consumer protection laws that can affect digital purchases, including protections against unfair business practices and misleading representations. If you purchased via Apple or Google Play, platform refund policies and dispute processes will usually apply; for web purchases you should rely on the seller’s stated refund terms but you may also pursue a dispute with your payment provider (credit card or bank) for unauthorized or incorrect charges. If you suspect misrepresentation, non‑delivery of services, or improper automatic renewals, document everything and consider contacting your provincial consumer protection agency or the Government of Canada consumer resources for guidance and escalation.
Customer experiences
Reviews are mixed. Some users report successful matches and genuine profiles with helpful premium features. Other users have reported poor customer service, unexpected charges, difficulty cancelling, auto‑renewals they did not expect, and allegations of fake profiles or bait‑and‑switch tactics. Experiences vary by region, purchase method, and whether users interacted with assisted services or standard self‑service accounts.
Documentation checklist
- Proof of purchase (receipt, order ID, date, payment method); screenshots of in‑app subscriptions; emails or chat transcripts with support; evidence required for money‑back guarantee (profile photo upload timestamp, logs/screenshots showing you contacted at least 10 members, and lack of replies/views); tracking/proof of registered mail and any cancellation confirmation from Bharat Matrimony.
Common mistakes
Common errors include cancelling the account but not stopping the subscription renewal in the store where it was purchased (Apple/Google), assuming web refund rules apply to in‑app purchases, failing to keep or send required documentary evidence (receipts, screenshots, contact logs), and missing the specific conditions for the money‑back guarantee (for example, not uploading a photo or not contacting the required number of members). Another frequent issue is relying solely on phone conversations without getting written confirmation; always request written cancellation confirmation and keep records.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (BharatMatrimony.com) | Generally no refund; limited exceptions for technical issues, accidental charges, or 24‑hour cancellations without use | Medium - can be difficult; requires direct contact and documentation |
| App Store / Google Play | Refunds handled by the platform (Apple/Google) per their policies | Medium - must use platform dispute/refund flow |
| Money‑Back Guarantee | 100% refund if strict conditions are met (photo upload, contact ≥10 members, no replies/views within 30 days) | Low to Medium - straightforward if you meet and document conditions |
After cancelling
After you cancel, save all confirmations and monitor your bank/credit card statements for any unexpected charges. If charged after cancellation, contact Bharat Matrimony in writing (use cancellation.bm@matrimony.com and registered mail) and raise a dispute with your payment provider if necessary. For App Store or Google Play purchases, file refund requests through Apple (report a problem) or Google Play (Google Play refund). For general consumer help in Canada see the Government of Canada consumer resources (consumer protection). If you plan to re‑open an account later, confirm whether your profile was deleted or merely deactivated.
Address
Matrimony.com Limited, No. 94, TVH Beliciaa Towers, Tower 2, 5th Floor, MRC Nagar, Chennai, Tamil Nadu - 600028, India
Recommendation: send your signed cancellation letter by registered mail (raccomandata A/R) to the address above to ensure proof of delivery and include “cancellation” and a copy of any email sent to cancellation.bm@matrimony.com as part of your documentation.