Cancellation service N°1 in Belize
Contract number:
To the attention of:
Cancellation Department – Coomeet
Gartwell Limited, Angolo Eyre e Hutson Streets, Blake Building, Piano terra, ufficio/appartamento suite 102
Belize City
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Coomeet service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Coomeet: Easy Method
What is Coomeet
Coomeet is an online video chat service that connects users for one‑on‑one video conversations and offers both subscription and minute‑based plans. The platform provides free and paid access levels, with paid plans adding premium features, minutes or unlimited chats depending on the plan.
The service is accessed via web and may also be offered through mobile in‑app purchases; billing and refund rules can differ depending on whether you subscribed directly on the website or through the App Store / Google Play.
How to cancel Coomeet
- Cancel on the website: Log into your account on Coomeet, go to Account Settings (or Subscriptions/Billing) and select Cancel subscription. This stops future recurring charges but does not automatically refund unused credits or minutes.
- If you subscribed through Apple App Store or Google Play, cancel the subscription through your Apple ID or Google Play account - these stores control in‑app billing and refunds for purchases made through them.
- If you need a refund or have an issue, open a ticket with Coomeet support (Help Center) and include your order number and receipt. If the support channel is unclear, request guidance on cancellation confirmation and refund eligibility.
- If you want a formal, traceable cancellation notice, consider sending a written cancellation by registered mail with return receipt to the company address (see Address section below) and keep a copy for your records.
What happens when you cancel
Cancelling a Coomeet subscription typically stops automatic renewal so you will not be billed again at the next cycle. You will usually retain access to any premium features until the end of the already‑paid period. Unused minutes or credits are normally not refunded when you cancel, and cancellation does not necessarily delete your account or personal data unless you request account deletion through support.
Will I get a refund?
Coomeet's published policy allows refund requests within 14 days of purchase for eligible cases such as undelivered services, significant technical issues, or unauthorized charges; refunds are not provided for used services, user errors, or after the 14‑day window. If you purchased through the App Store or Google Play, you will generally need to request any refund through the respective store’s refund process rather than directly through Coomeet. For disputed or unauthorized charges, you can also contact your payment provider or card issuer to explore chargebacks if other routes fail.
Coomeet plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| 1‑month subscription | C$27.00 | Monthly | Unlimited video chats, priority support, exclusive features |
| 3‑month subscription | C$54.00 (total) | 3‑month | Same as above, discounted rate |
| 12‑month (annual) subscription | C$162.00 (total) | Annual | Most cost‑effective, same premium features |
| 10‑minute pack (minutes‑based) | C$6.75 | One‑time | 10 minutes of video chat |
| 60‑minute pack (minutes‑based) | C$33.75 | One‑time | 60 minutes of video chat |
| 360‑minute pack (minutes‑based) | C$135.00 | One‑time | 360 minutes of video chat |
| 1 Month Premium + 20 Minutes (App Store) | C$29.00 | Monthly | 1 month premium + 20 minutes |
| 3 Month Premium + 70 Minutes (App Store) | C$69.00 | 3‑month | 3 months premium + 70 minutes |
| 6 Month Premium + 100 Minutes (App Store) | C$85.00 | 6‑month | 6 months premium + 100 minutes |
Prices above are approximate Canadian dollar conversions from USD and may vary by payment processor, App Store conversion rates and applicable taxes. Some users report that annual USD billing can appear higher when converted on bank statements (reports around C$238 - C$244 in some cases).
Your consumer rights in Canada
Under Canadian consumer protection principles, purchasers generally have a short cooling‑off period for online digital purchases (commonly 14 days) and may be entitled to a refund if the digital service was not provided as described or if it has not been used. If you bought through Apple or Google, those platforms have their own refund policies and 14‑day windows that may apply instead of the vendor's policy. When a vendor’s policy is unclear or unhelpful, Canadians can escalate to their card issuer for a dispute or file a complaint with provincial consumer protection offices. Keep in mind specific rights and procedures vary by province and by whether the purchase was a direct web transaction or an in‑app purchase.
Customer experiences
User feedback is mixed. Many users praise the core video chat functionality and describe the interface as clean and easy to use, with some reporting successful refund resolutions through support. On the other hand, there are recurring complaints about unexpected recurring charges, difficulties securing refunds, and allegations that some participants are paid performers or automated accounts rather than organic users. These negative reports also include users feeling the billing practices were unclear or aggressive.
Documentation checklist
- Account email/username and registered phone (if any)
- Order number, receipt, and date/time of the transaction
- Screenshots of billing entries, subscription pages, and settings showing active subscription
- Copies of any support correspondence or confirmation messages
- Bank or card statement line showing the charge and payment method details
- Device/platform used for purchase (Web, Apple ID, Google Play)
Common mistakes
Common mistakes include cancelling one place but not the other (for example cancelling on Coomeet's website while the App Store subscription remains active), assuming cancellation triggers a refund of unused minutes, failing to keep receipts or screenshots, and waiting past the 14‑day window before requesting a refund. For in‑app purchases many users forget that Apple or Google control refunds and must be contacted directly.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website cancellation via account settings | Refund possible within 14 days for eligible issues; otherwise limited | Low - Medium |
| App Store / Google Play (in‑app purchase) | Refund handled by store policies (store request required) | Medium |
| Payment provider / bank chargeback | Possible for unauthorized or unresolvable charges | Medium - High |
| Registered mail formal notice to company | Unlikely to produce a refund by itself but provides formal evidence | Medium |
After cancelling
After you cancel, keep copies of cancellation confirmations and continue to monitor your card statements for any unexpected charges. If you require a refund, first follow Coomeet’s refund request process and, for in‑app purchases, submit a refund request through Apple Report a Problem or Google Play refunds. If support is unresponsive and the charge is unauthorized, contact your bank or card issuer to dispute the charge and consider filing a complaint with your provincial consumer protection office. Keep all documentation until the issue is resolved.
Address
For formal notices (recommended by some users as registered mail with return receipt): Gartwell Limited, Angolo Eyre e Hutson Streets, Blake Building, Piano terra, ufficio/appartamento suite 102, Belize City, Belize.