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I hereby notify you of my decision to terminate the contract relating to the Datemyage service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Datemyage: Easy Method
What is Datemyage
DateMyAge is an online dating platform that uses a credit and subscription model for messaging, video calls and premium features. Members buy credits or subscribe to monthly credit packs to interact with other users; purchases and subscriptions are governed by the service’s Terms of Use, refund and cancellation policies.
How to cancel Datemyage
- Web (DateMyAge site): Sign into your account and go to Account Settings → Manage Account → Cancel Subscription. Cancellation of a Monthly Credit Pack via the site takes effect at the start of the next subscription month; fees for the current period are generally non‑refundable unless the refund policy says otherwise.
- App Store / Google Play (in‑app purchases): Manage or cancel subscriptions through your Apple ID or Google Play account settings after purchase. If you cannot cancel there, contact DateMyAge support via their Contact page.
- First‑subscription cooling‑off: If you are in EU/UK, you may cancel the first Monthly Credit Pack any time up to midnight on day 14 after signup. For US and many other jurisdictions a 3 business‑day buyer’s remorse right may apply and requires a signed, dated written notice to DateMyAge (email or postal mail) within the allowed window. Use the company contact form or the postal address if you must send a signed notice.
- If cancellation via the app or site fails, save screenshots, send a support request through the site’s Contact page, and if required send a signed, dated notice by email or postal mail (keep proof of posting).
What happens when you cancel
When you cancel a monthly subscription on the DateMyAge website, cancellation generally takes effect at the start of the next billing period; you retain access through the paid month. Credits already purchased or issued for the current period are subject to the platform’s expiry and refund rules. If you cancel an in‑app subscription through Apple or Google Play, those stores control renewal and billing; DateMyAge cannot stop charges handled by Apple/Google from within their system. Account data and profile contents typically remain on the service unless you delete your profile - follow the site’s delete/account removal steps and keep copies of any confirmations.
Will I get a refund?
Refunds depend on the type of purchase and the reason. Credit refunds may be granted at the company’s discretion in limited situations - examples include when a correspondent member is reported for inappropriate behaviour or appears on a trusted anti‑scam list, when a correspondent deletes or becomes inactive (often limited to a small number of credits), or when a service failure (bad video, duplicate/incorrect content or poor translation) occurs. Monetary refunds are possible if fraud on your card is proven, for erroneous one‑time purchases (full refund for unused credits, partial for partially used), or if membership is terminated by the company and a pro‑rata refund is appropriate. No refunds are available if your account is terminated for policy violations or simply at your request for the current paid period unless the refund policy says otherwise. Credits expire (non‑subscription credits typically after 90 days; subscription credits at the end of the monthly period). DateMyAge aims to respond to Contact Us refund requests within roughly 72 hours and, where applicable, may process refunds within about ten business days for certain first‑subscription cancellations.
Datemyage plans and pricing
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Premium Monthly (App Store listing) | approx. C$24.99 | Monthly | Go Premium subscription - unlocks premium features |
| 150 Credits Package | approx. C$27 first month; then C$67.50/month | Monthly | 150 credits for messaging, video, media |
| 600 Credits Package | approx. C$202.50/month | Monthly | 600 credits per month |
| 1,500 Credits Package | approx. C$405/month | Monthly | 1,500 credits per month |
Your consumer rights in Canada
Canadian federal distance‑selling rules do not generally provide a universal 14‑day cooling‑off period for home‑based digital services; many online subscription services are excluded from that statutory right. Therefore DateMyAge’s own cancellation and refund terms (including EU/UK or US seller‑specific rights) may not be mandatory under Canadian law. In Quebec, traditional dating agency rules permit termination at any time, with the consumer owing the cost of services received plus a limited penalty (generally the lesser of $50 or 10% of the unperformed portion) and a refund within 10 days; however, DateMyAge operates as an online/digital service and those agency rules may not apply directly - but Quebec consumers could potentially argue analogous protections if terms are unclear or misleading. In all provinces, document every cancellation attempt, keep receipts and confirmation emails, monitor bank/card statements, and if you believe you’ve been misled or charged unfairly consider contacting the Canadian Anti‑Fraud Centre or your provincial consumer protection office to file a complaint.
Customer experiences
User reports are mixed. Some reviewers note manageable use by limiting calls/messages and report being able to delete accounts after following the site process. Other consumers - across platforms such as Trustpilot, Sitejabber, Reddit and complaint forums - report serious concerns: allegations of AI‑generated or fake profiles, unexpected credit consumption, difficulty completing cancellations, continuing charges without clear confirmation, and slow or unhelpful support. These contrasting experiences mean it’s important to document purchases, take screenshots of interactions and cancellation steps, and act quickly if you see unexpected charges.
Documentation checklist
- Account screenshots (profile, subscription status, Account Settings → Manage Account → Cancel Subscription), timestamps of actions
- Billing statements and receipts showing charges from DateMyAge, App Store or Google Play
- Copies of any support emails, confirmation messages, or on‑screen cancellation confirmations
- Signed and dated written notice (if using the 3 business‑day buyer’s remorse process) and proof of posting (postmark) if mailed
- Evidence supporting refund requests (screenshots of problematic correspondent, links to trusted anti‑scam listings, records of service failures)
Common mistakes
Common errors include trying to cancel a subscription on the DateMyAge website when the charge was handled by Apple/Google (you must cancel through the store that billed you), assuming cancellation is immediate rather than effective at the next billing cycle, failing to save or request written confirmation of cancellation, and not keeping proof (screenshots/postmarks) when you send a signed notice. Another frequent issue is waiting too long to request a refund or to report suspected fraud - act promptly and retain records.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (DateMyAge site) | Refunds limited: current period fees generally non‑refundable; credit refunds discretionary per policy; pro‑rata in rare cases | Moderate - self‑service cancellation, outcome depends on policy and support response |
| App Store / Google Play | Refunds and cancellations are managed via Apple/Google; DateMyAge cannot directly stop store billing | Can be difficult - requires using store account settings and possibly contacting Apple/Google support |
| EU/UK first‑subscription (14‑day) | Full refund possible if cancelled before midnight of day 14 (per DateMyAge terms) | Easy if actioned within the 14‑day window and following instructions |
| US / “rest of world” initial 3 business days | Full refund possible if a signed, dated written notice is submitted in time | Moderate - requires timely signed notice and proof of delivery |
| Fraud / erroneous charges | Possible refund on proof of fraud or error; investigation required | Higher - requires evidence and may take longer |
After cancelling
After you cancel, save any confirmation, continue to monitor your card and bank statements for at least one billing cycle, and if you see further charges raise a dispute with your card issuer and report the issue to DateMyAge support. Useful links: the DateMyAge contact page (Contact DateMyAge), Apple manage subscriptions (Apple subscriptions support), Google Play subscriptions (Google Play subscriptions support), the Canadian Anti‑Fraud Centre (antifraudcentre-centreantifraude.ca), and general consumer help via the Competition Bureau (competitionbureau.gc.ca). If the service does not respond or you continue to be charged, consider filing complaints with your provincial consumer protection office and your payment provider.
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