Usługa rozwiązania Nr 1 w Malta
Szanowni Państwo,
Niniejszym powiadamiam o mojej decyzji zakończenia umowy dotyczącej usługi Dating.Com.
To powiadomienie stanowi zdecydowaną, jasną i jednoznaczną wolę rozwiązania umowy, ze skutkiem w najbliższym możliwym terminie lub zgodnie z obowiązującym terminem umownym.
Proszę o podjęcie wszelkich niezbędnych działań w celu:
– zaprzestania wszelkich rozliczeń od daty skutecznego rozwiązania;
– pisemnego potwierdzenia prawidłowego przyjęcia niniejszego wniosku;
– oraz, w razie potrzeby, przesłania końcowego rozliczenia lub potwierdzenia salda.
Niniejsze rozwiązanie jest Państwu przesłane certyfikowanym e-listem. Wysyłka, oznaczenie znacznikiem czasu i integralność treści są ustalone, co czyni go dowodem pisemnym spełniającym wymogi dowodu elektronicznego. Mają Państwo zatem wszystkie niezbędne elementy do regularnego przetworzenia tego rozwiązania, zgodnie z obowiązującymi zasadami dotyczącymi pisemnego powiadomienia i swobody umów.
Zgodnie z zasadami dotyczącymi ochrony danych osobowych, proszę również o:
– usunięcie wszystkich moich danych niepotrzebnych do Państwa zobowiązań prawnych lub księgowych;
– zamknięcie wszelkich powiązanych paneli osobistych;
– oraz potwierdzenie skutecznego usunięcia danych zgodnie z obowiązującymi prawami dotyczącymi ochrony prywatności.
Zachowuję pełną kopię tego powiadomienia oraz dowód wysyłki.
Cancellation Dating.Com: Easy Method
What is Dating.Com
Dating.Com is an online dating platform that connects members worldwide using free profiles, paid “credit” features and subscription services to enable messaging, video chat and other premium communication tools. The company operates via its website and mobile apps (iOS App Store and Google Play) and sells recurring subscriptions and one‑time credit packs.
How to cancel Dating.Com
- Web (Monthly Credit Pack / Bundle): Log into your account → Profile Settings → Manage Account → click “Go here” → Cancel subscription. The subscription remains active until the end of the current paid period; there is no prorated refund for the ongoing period. See the Terms of Use for details.
- App Store (iOS): Cancel or manage the subscription via your Apple ID / iOS subscription settings using Apple’s subscription management system (App Store billing is handled by Apple). See the Terms of Use.
- Google Play (Android): Cancel or manage the subscription in your Google Play account settings using Google’s subscription management system (Google handles billing for in‑app purchases).
- Written cancellation for refund rights: For the short cancellation window apply for a refund (see section 4), send a signed and dated written notice by registered mail (raccomandata A/R) postmarked within the applicable cancellation window (see consumer rights). The company’s processing address is below.
What happens when you cancel
When you cancel a paid subscription it will generally stop auto‑renewal; you will retain access to paid features until the end of the current paid period. The company does not provide prorated refunds for the unused portion of the ongoing billing cycle unless otherwise stated in a refund decision. Your profile and account data may remain on the service unless you also choose to delete your profile; consult the Terms of Use and privacy policy for retention and deletion rules.
Will I get a refund?
Refunds depend on the type of purchase and the circumstances. Monetary refunds are possible in cases such as proven fraudulent card use (full refund) or erroneous purchases (full refund if credits were unused, partial refund if partially used). If the company terminates a membership for reasons not caused by the user, a pro‑rata refund of unused fees may be issued. Credit refunds (return of in‑app credits) may be issued at the company’s discretion where a correspondent member is reported for inappropriate activity, identified on anti‑scam sites, deletes their profile, or where service quality (verified member video/chat issues, duplicate or poorly translated messages) is demonstrably poor and the claim is accepted. For first Monthly Credit Pack subscriptions the company’s stated policy gives a short cancellation window for a full refund by written notice: users in EU/UK have up to 14 days, while users in the US and “rest of world” (likely including Canada) have up to three business days. Refund requests and cancellations should be submitted via the Contact Us form or email; the company promises an initial reply within 72 hours. See the Refund and Cancellation Policy and the Terms of Use for full details.
Dating.Com plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| iOS App Store - Membership | C$13.49 | Unknown (likely monthly) | Unlock chat with regular members, Let's Mingle, advanced communication |
| iOS App Store - Credit Pack 10 | C$12.99 | One‑time | 10 credits for in‑app usage |
| iOS App Store - Credit Pack 20 | C$29.99 | One‑time | 20 credits for in‑app usage |
| iOS App Store - Credit Pack 50 | C$69.99 | One‑time | 50 credits for in‑app usage |
| iOS App Store - Credit Pack 150 | C$129.99 | One‑time | 150 credits for in‑app usage |
| iOS App Store - Credit Pack 320 | C$249.99 | One‑time | 320 credits for in‑app usage |
| iOS App Store - 70 Credits/Month (Recurring) | C$24.99 | Monthly | 70 credits per month |
| Official website (example) | USD pricing listed on site (e.g. USD 9.99 subscription) | Varies | Requires currency conversion; site lists USD values |
Your consumer rights in Canada
Dating.Com’s public terms do not explicitly grant Canada the EU/UK 14‑day cancellation window and instead treat Canada as part of the “rest of world,” which the company says has a three business day right to cancel a first Monthly Credit Pack subscription by written notice for a full refund. Canadian consumers do not receive an express 14‑day EU statutory right from the company’s terms. Canadian federal and provincial consumer protection laws may provide additional remedies for unfair practices, misrepresentation or fraud, but those protections are not stated in Dating.Com’s terms. If you believe you were a victim of fraudulent or deceptive conduct, preserve records and consider contacting your card issuer and local consumer protection office.
Customer experiences
Public reviews are mixed but skew negative on consumer review platforms. Some users report straightforward account cancellation and responsive customer service in isolated cases, while many others allege difficulty cancelling subscriptions, recurring charges despite cancellation attempts, and exposure to fake or scam profiles that drove substantial spending. Reviews frequently cite lack of transparency around payments and slow or unhelpful support responses. For user reports and experiences see third‑party review sites such as Trustpilot and PissedConsumer.
Documentation checklist
- Account username and email; subscription receipts or App Store/Google Play purchase records.
- Screenshots of subscription pages, billing lines, messages or profiles you are disputing.
- Dates and times of charges, message threads or incidents; any chat/video verification evidence.
- Signed and dated written cancellation notice (if using the short‑window refund), plus the registered‑mail postmark/receipt and tracking number.
- Credit card/bank statements showing the charge(s) you dispute; any support ticket or reply from Dating.Com.
Common mistakes
Common errors include missing the short cancellation window (three business days for “rest of world”), failing to send a signed and dated written notice by registered mail when seeking a statutory refund, canceling only the app subscription (App Store / Google Play) but not the website subscription, and not keeping proof of cancellation or purchase receipts. Another frequent mistake is assuming a prorated refund will be issued automatically - Dating.Com’s terms state subscriptions generally remain active to the end of the paid period with no prorated refund unless the company agrees otherwise. Finally, relying solely on in‑app chat with support without saving confirmation emails can make disputes harder to prove.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Profile Settings → Manage Account → Cancel) | No prorated refund for ongoing period; credit refunds possible in specific verified cases (company discretion). | Low - straightforward to stop auto‑renewal. |
| App Store (iOS) | Refunds handled under Apple’s policies; in‑app purchases billed by Apple - contact Apple for billing disputes. | Medium - must use Apple account settings and Apple support. |
| Google Play (Android) | Refunds handled under Google Play’s policies; contact Google for billing disputes. | Medium - must use Google Play account and support. |
| Written registered mail (signed & dated notice within 3 business days for “rest of world”) | Full refund possible if notice is postmarked within the window and accepted; refund processed within ~10 business days per company policy. | High - requires a timely registered‑mail submission and proof of postmark/receipt. |
After cancelling
After you cancel, save all confirmation messages, screenshots, and any email replies from Dating.Com. Monitor your bank or card statements for further charges; if unauthorized charges continue, contact your card issuer to dispute them and provide the documentation checklist items. If you need to submit a refund/cancellation request through the company, use the Contact Us form referenced in the Refund and Cancellation Policy and quote any support ticket numbers. If the company does not resolve a billing or fraud issue, consider contacting your provincial consumer protection office or filing a complaint with your payment provider.
Address
For written cancellation notices and correspondence (registered mail / raccomandata A/R):
2, Sir Augustus Bartolo Street, Ta' Xbiex XBX 1091, Malta