Kündigungsdienst Nr. 1 in United States
Sehr geehrte Damen und Herren,
Ich teile Ihnen hiermit meine Entscheidung mit, den Vertrag bezüglich des Dienstes Dil Mil zu beenden.
Diese Mitteilung stellt einen festen, klaren und eindeutigen Willen dar, den Vertrag mit Wirkung zum nächstmöglichen Termin oder gemäß der anwendbaren vertraglichen Frist zu kündigen.
Ich bitte Sie, alle notwendigen Maßnahmen zu ergreifen, um:
– jegliche Abrechnung ab dem Datum des Kündigungswirksamwerdens einzustellen;
– mir schriftlich die ordnungsgemäße Berücksichtigung dieser Anfrage zu bestätigen;
– und gegebenenfalls mir die Endabrechnung oder die Saldenbestätigung zu übermitteln.
Diese Kündigung wird Ihnen per zertifizierter E-Mail zugestellt. Der Versand, die Zeitstempelung und die Integrität des Inhalts sind nachgewiesen, wodurch dies ein nachweisbares Schriftstück ist, das den Anforderungen des elektronischen Nachweises entspricht. Sie verfügen somit über alle notwendigen Elemente, um diese Kündigung gemäß den anwendbaren Grundsätzen bezüglich schriftlicher Benachrichtigung und Vertragsfreiheit ordnungsgemäß zu bearbeiten.
Gemäß den Vorschriften zum Schutz personenbezogener Daten bitte ich Sie auch:
– alle meine Daten, die nicht für Ihre rechtlichen oder buchhalterischen Verpflichtungen erforderlich sind, zu löschen;
– alle zugehörigen persönlichen Bereiche zu schließen;
– und mir die wirksame Löschung der Daten gemäß den anwendbaren Rechten zum Schutz der Privatsphäre zu bestätigen.
Ich bewahre eine vollständige Kopie dieser Mitteilung sowie den Versandnachweis auf.
Cancellation Dil Mil: Easy Method
What is Dil Mil
Dil Mil is a dating app focused on connecting people within the South Asian community. It offers free basic features plus paid subscription tiers (VIP, VIP Elite and other bundles) that add premium functions such as unlimited likes, boosts and advanced filters.
How to cancel Dil Mil
- Apple App Store (iOS): On your iPhone/iPad open the App Store, tap your profile, go to Subscriptions, find "Dil Mil VIP Elite" (or Dil Mil subscription), and tap Cancel Subscription. Dil Mil states that in‑app purchases are non‑refundable; Apple handles refund requests. See the Dil Mil help article: Dil Mil - how to cancel or manage and Apple support: Request a refund from Apple.
- Google Play (Android): Open the Google Play Store, tap your profile, go to Payments & subscriptions → Subscriptions, select the Dil Mil subscription and cancel. Google Play handles refunds for in‑app purchases; Dil Mil’s help pages note no direct refunds for in‑app purchases. For refunds, use Google Play support: Google Play refunds.
- Web (dilmil.co) or purchases made on the Dil Mil website: Email support@dilmil.co from the email address on your account with your account name, linked phone number/email, transaction receipt, and an explicit request to cancel and stop recurring billing. If you prefer mailed proof, send a signed cancellation request to Dil Mil Inc at the company address (see Address below) via registered mail to obtain proof of delivery.
What happens when you cancel
When you cancel an auto‑renewing subscription it typically stops future renewals but you retain access to paid features until the end of the current paid period. For in‑app purchases (Apple/Google), cancellations are handled by the platform and Dil Mil cannot directly reverse charges for those transactions. Your account and profile data generally remain on the service unless you delete the account; check Dil Mil’s privacy policy for data‑retention specifics. Keep copies of cancellation confirmations and receipts in case further action is needed.
Will I get a refund?
Dil Mil’s published policy states that in‑app purchases are non‑refundable and that refunds for in‑app purchases must be handled through the platform (Apple App Store or Google Play). Their public materials do not state a 14‑day automatic right to a refund. In practice, users have reported difficulty obtaining monetary refunds even after cancelling trials or subscriptions; some report being offered in‑app credits rather than cash refunds. Exceptions can exist for unauthorized charges or clear billing errors - in those cases pursue a platform refund request (Apple/Google) or a chargeback through your card issuer for web purchases if warranted.
Dil Mil plans and pricing
| Plan | Approx. Price (CAD) | Period | Features |
|---|---|---|---|
| VIP Access (monthly) | ≈ C$19.99 (USD $19.99) | Monthly | Basic VIP features (lower tier than VIP Elite) |
| VIP Elite (monthly) | ≈ C$34.99 - 49.99 (USD $34.99 or $49.99) | Monthly | Unlimited likes, boosts, superlikes, advanced filters, rewind/reset, travel mode, requests |
| VIP Elite (3‑month bundle) | ≈ C$99.99 (USD $99.99) | 3 Months | VIP Elite features at a bundled 3‑month rate |
| VIP Elite (6‑month bundle) | ≈ C$99.99 - 129.99 (USD $99.99 - 129.99) | 6 Months | VIP Elite features, discounted over term |
| VIP Elite (annual) | ≈ C$139.99 (USD $139.99 total) | 12 Months (plus 2‑week free trial) | Full VIP Elite access for annual term |
| Lifetime access | ≈ C$179.99 (USD $179.99) | Lifetime | One‑time purchase for lifetime VIP Elite access |
Your consumer rights in Canada
Canadian consumer protections can apply to digital goods and services, particularly where billing is unauthorized or a service is misrepresented or defective. App‑store mediated purchases are subject to the refund processes of Apple or Google; Dil Mil cannot itself directly refund in‑app purchases. For web purchases you may have stronger recourse through your payment provider, including requesting a chargeback if the merchant will not address unauthorized billing or clear misrepresentation. Document everything (receipts, screenshots, communications) and consult your bank or provincial consumer protection office if you believe your rights have been breached.
Customer experiences
User feedback is mixed. Some users praise Dil Mil’s community focus and usability and report successful matches. However, many complaints cite being charged despite timely cancellation, difficulty obtaining refunds, slow or unhelpful customer support, app instability (bugs, disappearing messages), and concerns about fake profiles or limited usefulness without premium access. Multiple consumer complaints filed publicly indicate recurring billing and refund issues for some users.
Documentation checklist
- Account email/username and phone number associated with Dil Mil.
- Transaction receipts (App Store/Google Play receipt emails or web order confirmation) and transaction IDs.
- Dates and times of subscription start, trial cancellation, and charge(s).
- Screenshots of subscription pages, cancellation attempts, and any in‑app messages or confirmation screens.
- Copies of emails or messages exchanged with Dil Mil support and timestamps.
- Bank/credit card statements showing the charge(s) if disputing billing.
- If mailing, a copy of the sent cancellation letter and proof of registered delivery.
Common mistakes
People commonly assume deleting the app cancels the subscription - it does not; you must cancel the subscription through App Store, Google Play, or by contacting Dil Mil for web subscriptions. Another frequent error is expecting Dil Mil to directly refund in‑app purchases: Apple and Google control those refunds. Not saving receipts or confirmation screenshots makes disputes harder to resolve. Also, cancelling after a trial has expired or after a billing cutoff can result in a full charge for the next period, so confirm cancellation well before the renewal date and keep proof.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS) | Refunds must be requested from Apple; Dil Mil cannot process in‑app refunds. | Moderate - Apple decides refund eligibility; process via Apple's report a problem/refund request. |
| Google Play (Android) | Refunds must be requested from Google Play; Dil Mil cannot process in‑app refunds. | Moderate - Google Play refund policies apply; use the Google Play refund request path. |
| Web (dilmil.co) / Email support | Contact support@dilmil.co to request cancellations and refunds; monetary refunds are not guaranteed and user reports indicate varied outcomes. | Higher - support response can be slow; may require escalation or chargeback for resolution. |
After cancelling
Keep your documentation and monitor your bank/card statements for any further charges. If you paid through Apple or Google, use their respective refund/report processes first. For web purchases contact support@dilmil.co with your documentation and request written confirmation. If you cannot resolve billing disputes with Dil Mil, contact your card issuer to discuss a chargeback, and consider filing a complaint with your provincial consumer protection office. Helpful resources: Dil Mil Help Center - cancel/manage, Apple - request a refund, Google Play - refunds, and the Better Business Bureau listing for reported complaints: BBB - Dil Mil complaints.
Address
Dil Mil Inc
200 Townsend St., Unit 43
San Francisco, CA 94107, USA
For web cancellations email: support@dilmil.co. If mailing a signed cancellation request, send it by registered mail to the address above to obtain proof of delivery.