Cancellation Eharmony: Easy Method

What is Eharmony

eHarmony is an online dating service that uses a questionnaire and matching algorithm to connect users who are seeking long-term relationships. It offers both a free basic account and paid premium memberships that add messaging, profile visibility, and search features.

The service is available in Canada through the website and mobile apps; subscription management and billing depend on how you signed up (web, Apple App Store, or Google Play Store).

How to cancel Eharmony

• If you subscribed via the iOS App Store: open iPhone Settings → tap your Apple ID → Subscriptions → eHarmony → tap “Cancel Subscription.” For details see this eHarmony help article.
• If you subscribed via Google Play Store: open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → eHarmony → Cancel Subscription. See the eHarmony guide.
• If you subscribed via the web (desktop or mobile browser): log in at eHarmony, go to Account Settings or Data & Settings, find Subscription/Membership, select “Cancel My Subscription” and follow the prompts to confirm. You will retain premium access until the end of the paid billing cycle. See eHarmony's web cancellation article.
• If you are in Canada and cannot cancel online: some Canadian users report needing to contact eHarmony Customer Care directly for cancellation; if online options are not available to you, prepare to reach support by the methods listed in your account or the help pages.
• If you purchased on an installment plan (for example, a three-part payment): canceling prevents future auto-renewal but generally does not remove your obligation to pay outstanding installments on the existing agreement.

What happens when you cancel

When cancellation is completed correctly, your subscription will typically remain active until the end of the current paid billing period; you will lose premium features once that period ends. Auto-renewal is stopped, so you will not be billed for the next cycle after the confirmed cancellation.

eHarmony retains account data according to its policies; cancelling a subscription is not the same as deleting your account. If you want to remove your profile and data, follow eHarmony’s account deletion steps separately (usually available in Account Settings or Data & Settings).

Will I get a refund?

eHarmony’s standard policy is that refunds for unused time are not generally offered. There is a limited three-business-day “cooling-off” window for a full refund, but that applies only in select U.S. states and is not generally available to Canadian subscribers. Refunds are exceptional and considered on a case-by-case basis for situations such as unauthorized billing, duplicate charges, major technical failures, or death/disability of the subscriber.

If you subscribed through the Apple App Store or Google Play, any refund requests must be made to Apple or Google respectively; eHarmony cannot directly issue refunds for purchases processed by those stores. Anecdotal reports from Canadian users describe difficulty obtaining refunds after the short window and instances of declined refund requests even after cancellation attempts.

Eharmony plans and pricing

Your consumer rights in Canada

There is no statutory 14‑day cancellation right for online dating services like eHarmony in Canada. Refund and cancellation entitlements for Canadian subscribers are governed primarily by eHarmony’s own policies and the terms of sale, not by a general federal cooling‑off law. Reported guidance for Canadian consumers is to confirm how you subscribed (web vs App Store vs Google Play), cancel before any scheduled auto‑renewal and keep records of confirmation, and be aware that unused paid time is unlikely to be refunded unless eHarmony applies an exception.

Customer experiences

Reviews and user reports are mixed. Positive feedback often mentions robust safety measures, an organized interface, and successful long‑term matches for some users. Negative feedback commonly cites high costs, confusing cancellation and auto‑renewal policies, difficulty reaching responsive customer support, problems obtaining refunds, and concerns about fake or low‑quality profiles. Canadian reviewers frequently report frustration with billing and refund outcomes.

Documentation checklist

• Account email and username, order confirmation or receipt, payment method used (Apple/Google/web), dates of subscription and cancellation attempts, screenshots of cancellation confirmation or error messages, and any correspondence with eHarmony support (save emails and chat transcripts).

Common mistakes

Common errors include assuming web cancellation will reverse charges made through the App Store or Google Play (those stores control billing and refunds), failing to cancel before the renewal date, and not saving confirmation screenshots or emails. Another frequent mistake is cancelling only the app from a device without cancelling the subscription in Apple/Google settings or the eHarmony account, which can leave auto‑renewal active.

Comparative recap

After cancelling

Keep your cancellation confirmation and monitor your payment method to ensure no unexpected charges recur. If you need to request a refund for an App Store or Google Play purchase, follow the store’s refund procedures (Apple and Google have their own claim processes). For web purchases, contact eHarmony Customer Care and provide your documentation; note that refunds are uncommon in Canada and handled case‑by‑case.

It is recommended to send written cancellation requests and any escalation letters by registered mail with return receipt to ensure delivery confirmation. eHarmony’s corporate mailing address is given below and can be used if you choose to send a formal letter.

Helpful links: eHarmony cancellation and refund articles at how to cancel and refund policy, plus the web cancellation guide at this article.

Address

eHarmony, 10900 Wilshire Blvd, 16th Floor, Los Angeles, CA 90024, USA