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Cancel FACEPLAY
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I hereby notify you of my decision to terminate the contract relating to the Faceplay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Faceplay: Easy Method
What is Faceplay
Faceplay is a mobile app that lets users create photo and face-swap videos and images using templates and AI-driven effects. It offers free functionality alongside paid subscriptions and in‑app credit packs that unlock templates, higher‑quality processing and additional face‑swap uses.
How to cancel Faceplay
- If you subscribed through Apple (iOS): open Settings → tap your name → Subscriptions and find FacePlay, or open the App Store → tap your profile → Subscriptions. Select the FacePlay subscription and choose Cancel. Confirm that the subscription status reads “Cancelled” or “Expires on [date]”.
- If you subscribed through Google Play (Android): open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select FacePlay → Cancel subscription. Confirm cancellation in the Play Store subscription details.
- If you subscribed inside the FacePlay app using a direct payment method (rare): open the FacePlay app, go to Settings or Account → Subscription/Manage Subscription and follow the app’s cancellation option. If no in‑app option exists, use the developer support link on the app’s store listing to request cancellation or follow the contact instructions in the app.
- When in doubt, check the receipt email/order confirmation to see which platform processed the payment and cancel via that platform - deleting the app alone does not stop auto‑renewal.
What happens when you cancel
Cancelling stops future automatic renewals. You generally keep access to paid features until the subscription’s current billing period ends; the subscription does not terminate immediately (unless the platform indicates otherwise). Content you created remains on your device unless you delete it, but some premium templates/features will become unavailable after your access ends. Your account and basic app data usually remain unless you request data deletion from the developer.
Will I get a refund?
Refunds depend on how the purchase was made. Subscriptions and in‑app purchases made through Apple’s App Store or Google Play are handled by Apple or Google - you must request refunds through their systems; they evaluate requests case by case. For purchases made directly through FacePlay (if the developer accepted payment directly), refunds are governed by the developer’s policy; contact the developer or use the support link on the app listing. In Canada, refunds for digital subscriptions are not automatically guaranteed; exceptions are commonly made for technical failures or unauthorized charges, but approval is discretionary and often time‑limited. Keep receipts and transaction IDs when requesting refunds.
Faceplay plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Weekly Membership | approximately C$4.50 (est.) | Weekly | Access to member templates; auto-renews weekly |
| Monthly Subscription | approximately C$9.50 (est.) | Monthly | Full access to FacePlay features; auto-renews monthly |
| Half-Yearly Subscription | approximately C$26.00 (est.) | 6 months | Same as monthly but paid semi-annually |
| Yearly Subscription | approximately C$65.00 (est.) | Annual | Full access; paid yearly |
| In‑App Purchase Packs | approximately C$1.30 - C$5.20 (est.) | One‑time | 20 or 50 face‑swap credits / photos |
Your consumer rights in Canada
Consumer protection for digital goods in Canada is primarily governed by provincial and territorial consumer protection legislation as well as federal privacy rules. Rights vary by province, but common protections include remedies for defective digital content or services not delivered as promised. For purchases through the App Store or Google Play, Apple and Google’s own policies and dispute processes apply. You may also have recourse through your credit card issuer (chargeback) for unauthorized or unrefunded charges, subject to banks’ timelines and eligibility rules. For privacy concerns regarding personal data used by the app, the Office of the Privacy Commissioner of Canada (PIPEDA-related rules) may apply; check provincial rules if you are in Quebec, which has its own privacy authority.
Customer experiences
User reports are mixed. Many users find cancellations straightforward when managed through Apple or Google because those stores provide clear subscription pages and confirmation. Other users report challenges finding the right subscription if multiple Apple/Google accounts are used or if the app’s UI doesn’t clearly show a direct cancellation option. A common complaint in reviews is confusion over recurring billing after app deletion or unclear in‑app subscription labels. Overall, platform cancellations (Apple/Google) tend to be faster; direct refunds from developers can take longer and may require persistence.
Documentation checklist
- Copy of the purchase receipt or order confirmation (email or screenshot)
- Subscription ID or transaction ID from the App Store / Google Play receipt
- Date and amount charged (showing currency and merchant name)
- Email address used for the FacePlay account and the store account
- Screenshots showing subscription status in the App Store/Google Play or in‑app settings
- Any correspondence with FacePlay support (dates and content)
Common mistakes
Many users assume deleting the FacePlay app cancels the subscription - this does not stop auto‑renewal through Apple or Google. Others cancel the wrong account (e.g., a different Apple ID or Google account) and miss the active subscription. Waiting until after the renewal date to cancel often results in an additional unwanted charge; you must cancel before the next billing date to avoid renewal. Another frequent error is not saving the receipt or transaction ID before contacting support, which slows refunds or verification.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store subscription | Refunds requested via Apple (reportaproblem.apple.com); approval by Apple; store handles cancellations and refunds | Low - cancellation is straightforward in Apple settings; refund request is managed by Apple |
| Google Play subscription | Refunds requested via Google Play Help (requests evaluated by Google); store handles cancellations and refunds | Low - cancellation via Play Store is straightforward; refunds go through Google |
| In‑app/direct payment to FacePlay (developer) | Handled by the developer; refunds are discretionary and may be slower | Medium - depends on developer responsiveness and documentation provided |
| Contact developer by email / registered mail | Possible if you can demonstrate an issue; not guaranteed and may require escalation | High - slower, may require formal requests and proof; use registered mail if required |
After cancelling
After you cancel, check the subscription status in the platform (Apple/Google) to confirm the expiry date and save a screenshot or confirmation email. If you need a refund, submit the request through Apple’s or Google’s refund process for purchases made through their stores; if the purchase was direct, contact the developer via the support link on the app store page and provide the documentation checklist items. If you believe a charge was unauthorized or you cannot get a resolution, contact your bank or card issuer about a chargeback - act quickly, as banks have time limits. For privacy or data deletion requests, use the app’s privacy/contact options or consult the privacy office resources for Canada.
Official help links (examples): FacePlay on the Canadian App Store, Apple - manage subscriptions, Google Play - manage subscriptions, Apple - report a problem, Google - request a refund, Office of the Privacy Commissioner of Canada, Government of Canada - Consumer protection.
Address
For postal correspondence or formal notices (send by registered mail): 5790 Paré Street, Town of Mount Royal, Quebec H4P 2M2, Canada.