Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Filipinocupid
FilipinoCupid.com Cupid Media Pty Ltd PO Box 9304
9726 Gold Coast MC
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Filipinocupid service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Filipinocupid: Easy Method
What is Filipinocupid
Filipinocupid is an online dating service operated by Cupid Media focused on connecting people interested in meeting Filipino singles. It offers free accounts with paid membership tiers that add features such as direct messaging, profile highlights, and advanced search; the service is delivered via web and mobile platforms and is governed by the operator's published terms, cancellation, and refund policies.
How to cancel Filipinocupid
- Log in to your account at filipinocupid.com, go to Settings > Billing (or Account > Subscriptions) and select the option to cancel auto‑renewal to stop future billing.
- If you subscribed through the Apple App Store or Google Play, cancel the subscription through your App Store / Google Play account subscriptions page instead of the website.
- After cancelling, keep a screenshot or PDF of the cancellation confirmation and any order or invoice numbers shown on screen.
- If you want an additional paper trail, send a written cancellation request to the company address via registered mail with return receipt; this helps document the date you requested cancellation.
- If you have trouble cancelling online, contact customer support through the site’s Help/Contact form and save copies of all correspondence.
What happens when you cancel
When you cancel auto‑renewal, you will generally retain access to any paid features until the end of the paid billing period you already paid for; the subscription will not renew after that. Cancelling prevents future automatic charges but does not necessarily delete your account or personal data - premium features are removed when the paid period ends while your basic account and profile information typically remain. Keep copies of confirmations and billing statements as evidence of cancellation.
Will I get a refund?
Filipinocupid's published policy states that refunds are available in limited circumstances: a full refund may be issued if the account experienced technical problems, the site was unavailable or impaired, or if a refund is requested prior to initiating or receiving contact with any members. There are generally no partial refunds for unused time once the service has been used. Outside the specific criteria, refunds may be granted at the company’s discretion and often require a detailed explanation and supporting evidence. The site also notes certain statutory cancellation windows for some U.S. states and for the European Union (14 days) but does not reference a Canada‑specific statutory refund within its published terms; see the official policy pages for detail: Cancellation Policy and Payment & Refund.
Filipinocupid plans and pricing
| Plan | Price (approx, CAD) | Period | Features |
|---|---|---|---|
| Gold - 1 month (approx) | C$53.6 | Monthly | Gold tier features (basic paid membership) |
| Platinum - 1 month (approx) | C$61.6 | Monthly | Platinum tier features (mid-level) |
| Diamond - 1 month (approx) | C$150.1 | Monthly | All features (highest tier) |
These prices are estimates converted from U.S. App Store pricing (approx. 1 USD = 1.34 CAD). Official Canadian pricing may vary; check the purchase screen or store listing at checkout for exact charges.
Your consumer rights in Canada
Filipinocupid’s published policies do not specifically reference Canadian statutory protections. In Canada, consumer protection rules vary by province; there are limited automatic "cooling‑off" protections for some small credit card purchases but no uniform national right to cancel digital subscriptions. If you believe a charge was improper, check with your credit card issuer about chargeback options and contact your provincial consumer protection office for guidance on digital services. Keep receipts and evidence to support any dispute.
Customer experiences
User reports are mixed. Some members report successful dates and positive personal experiences and praise responsive support in individual cases - for example, users describing account restoration and an easy, comfortable app experience (market report, user review).
However, many reviewers raise concerns about fake or scam profiles, poor moderation, difficulty obtaining refunds, and being charged after attempting cancellation. Multiple reports on consumer review sites warn of inauthentic attractive profiles, slow or unhelpful customer service, and recurring billing problems; these are documented in public reviews (see e.g. Trustpilot).
Documentation checklist
- Account email/username and date you created the account
- Proof of purchase: receipt, invoice, or credit card billing entry showing the charge
- Screenshot or PDF of the subscription page showing plan and renewal date
- Screenshot or PDF of your cancellation confirmation or the cancellation screen
- Copies of any messages to/from customer support and dates of contact
- If used, registered mail tracking / return‑receipt documentation
Common mistakes
Common errors include cancelling only on the website while having an active subscription billed through Apple or Google - that will not stop store‑managed renewals. Another frequent mistake is assuming cancellation triggers an automatic refund; Filipinocupid does not normally provide pro‑rated refunds for unused time once the service has been used. Users sometimes fail to save cancellation confirmations or transactional receipts, which makes disputing later charges harder. Finally, relying solely on reporting scam profiles without keeping evidence can slow remediation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Filipinocupid Billing (website) | Prevents future billing; refunds only in limited cases (technical issues or no contact). See policy. | Easy to perform; proving entitlement to refunds may be Medium to Hard |
| Cancel via Apple App Store / Google Play | Store refunds follow Apple/Google rules; company refund policy may not apply. | Easy to cancel; refund success varies by store and reason (Medium) |
| Contact Customer Support / Email | Refund possible at company discretion or if qualifying criteria met; not guaranteed. | Medium - depends on responsiveness and evidence provided |
| Registered mail to Cupid Media (paper notice) | Does not guarantee refund but provides strong proof of cancellation date, helpful if disputing charges. | Medium - takes time and effort, but provides reliable documentation |
| Chargeback / dispute with card issuer | Possible if charge is unauthorized or in breach of merchant terms; outcome depends on issuer and evidence. | Medium to Hard - requires documentation and may take weeks |
After cancelling
After you cancel, monitor your bank or card statements for any unexpected charges and keep cancellation confirmations and receipts. If you are charged after cancellation, contact Filipinocupid support and provide your documentation; if unresolved, contact your card issuer to dispute the charge and provide the evidence you collected. If you are concerned about scams or fraudulent profiles, report them through the site and keep copies of those reports. For reference, review the operator’s official pages: Cancellation Policy and Payment & Refund.
Address
FilipinoCupid.com
Cupid Media Pty Ltd
PO Box 9304 Gold Coast MC QLD 9726
Australia