Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Her
1760 Mission Street
94103 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Her service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Her: Easy Method
What is Her
Her is a social and dating app designed for queer women, non-binary people, and LGBTQ+ communities to meet, chat, and attend events. It offers free basic features and optional paid subscriptions for additional functionality such as advanced discovery and profile boosts.
How to cancel Her
- Identify how you are billed: check whether your subscription is through the Her website, Apple App Store, or Google Play Store; billing provider determines the cancellation path.
- If billed through Apple: open Settings on your iPhone > tap your name > Subscriptions > find Her and tap Cancel Subscription. For refunds, follow Apple’s refund process.
- If billed through Google Play: open Google Play Store > Menu > Subscriptions > select Her and tap Cancel subscription. For refunds, follow Google Play help.
- If billed through Her’s website: log into your Her account on the web, go to Account or Subscription settings, and cancel the subscription there; if no web option exists, follow Her’s in-app instructions or contact support in writing.
- If you prefer or need written confirmation, send a cancellation letter by registered mail (return receipt requested - raccomandata A/R) to the company address, and keep the tracking and receipt as proof.
- After cancelling, keep screenshots or confirmation emails showing the cancellation and the effective end date; monitor your payment method for any unexpected charges and contact the billing provider if necessary.
What happens when you cancel
When you cancel, your subscription will typically remain active until the end of the current billing period; you will retain access to paid features until that date. Automatic renewal should stop after cancellation, but you should confirm the cancellation confirmation and the stated end date.
Account data (profile, messages, matches) generally remains on the service unless you delete your account; cancelling a paid subscription does not always delete your account or data. To remove your profile and personal data you must follow Her’s account deletion process or contact support and request deletion. Back up anything you want to keep before deleting an account.
Will I get a refund?
Refund policies vary by billing provider and by the company’s terms. Purchases made through the Apple App Store or Google Play are subject to Apple’s or Google’s refund policies and processes - the platform handles refunds in most cases. If you subscribed directly via Her’s website, refunds depend on Her’s stated policy and any applicable consumer protection rules. Exceptions (partial or prorated refunds) may be offered in cases of duplicate charges, billing errors, or as required by local consumer law; you should request a refund promptly and provide proof of charges.
Her plans and pricing
| Plan | Price | Billing cycle |
|---|---|---|
| Basic (free tier) | Varies | Varies |
| Premium / Plus | Varies | Varies |
| Boosts / Add‑ons | Varies | Varies |
Your consumer rights in Canada
In Canada, consumer protection is primarily governed by provincial and territorial laws, so specific rights can differ depending on where you live. In general you have the right to clear pricing and cancellation terms, protection from deceptive practices, and avenues to dispute unfair charges. Automatic renewal and “negative option” terms must be disclosed; some provinces require merchants to provide renewal notices or simple cancellation methods. If you believe a provider has acted unfairly or breached contract terms, you can escalate through your payment provider, your provincial consumer protection office, or the Competition Bureau for deceptive marketing concerns. For binding legal advice in your situation, consult a lawyer or your provincial consumer protection office.
Customer experiences
Users report a mix of experiences: many find cancellation straightforward when handled through Apple or Google because those platforms have clear subscription controls. Experiences with direct web cancellations and support responses vary - some users receive prompt confirmation and closure, while others report delays or the need to provide additional proof. Refund outcomes vary widely: app-store refunds are granted according to store policy, while direct refunds from the company are often handled case-by-case. Keeping documentation and following the correct billing-provider process improves outcomes.
Documentation checklist
- Account email and username
- Subscription receipt or order number
- Last 4 digits of the payment card or payment method details
- Screenshot(s) of subscription status or cancellation confirmation
- Registered-mail tracking number and copy of the sent letter (if mailed)
Common mistakes
A common mistake is cancelling the app but not the actual subscription in the billing provider (for example, deleting the Her app from your phone without cancelling the subscription in Apple or Google settings), which can leave the subscription active and renewing. Another mistake is assuming cancellation gives an automatic refund; cancellation generally stops future renewals but does not always entitle you to a refund of the current billing period. Some users send a general support message but do not keep proof of their cancellation request - without confirmation it’s harder to resolve later. Finally, people sometimes contact the app developer when the payment was processed by Apple/Google; in those cases you should contact the platform that billed you.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS) | Refund handled by Apple; possible but not guaranteed | Easy |
| Google Play Store (Android) | Refund handled by Google; possible but not guaranteed | Easy |
| Her website / direct billing | Depends on Her’s policy and consumer protection rules; case-by-case | Moderate |
| Written cancellation by registered mail | No automatic refund; provides strong proof if disputing charges | Moderate |
After cancelling
After you cancel, save all confirmation emails, screenshots, and any registered-mail receipts. Monitor your bank or card statements for at least one billing cycle to confirm no new charges occur. If a charge is taken after cancellation, contact the billing provider (Apple/Google/your card issuer) and provide your documentation; you may be able to dispute the charge. If you need additional help, contact your provincial consumer protection office or consider filing a complaint with the Competition Bureau for misleading business practices. Useful support and information pages are listed below.
Apple subscriptions: https://support.apple.com/en-ca/HT202039
Google Play subscriptions: https://support.google.com/googleplay/answer/7018481?hl=en
Government of Canada consumer information: https://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/home
Ontario consumer protection (example provincial page): https://www.ontario.ca/page/consumer-protection
Address
Send written cancellation (if needed) by registered mail (return receipt requested - raccomandata A/R) to:
HER Inc.
1760 Mission Street
San Francisco, California 94103
United States