Cancellation Jdate: Easy Method

What is Jdate

Jdate is an online dating service aimed primarily at Jewish singles, operated by Spark Networks. It offers profile creation, messaging and matching features through its website and mobile apps.

The service includes free basic accounts plus paid premium subscriptions that add visibility and messaging features; subscription management and billing are governed by Jdate’s Terms of Use and (for in‑app purchases) by Apple or Google policies.

How to cancel Jdate

• Web (jDate website): Log into your profile → Account Settings → Subscription → Manage Subscription → Cancel Subscription → Confirm. You should receive an on‑screen confirmation and an email. Access to paid features typically remains until the end of the billing period. For the official step‑by‑step see How Do I Cancel My Premium Subscription?.
• iOS (App Store): If you subscribed via Apple ID, cancel through Apple’s system (App Store subscriptions or Apple’s Purchase History / “Report a Problem”). Apple handles cancellations and refunds for App Store purchases; see Jdate Terms, Section 22: Terms of Use.
• Android (Google Play, subscribers outside the US): Cancel via Google Play order history or Google’s “Report a Problem.” Google handles refunds and cancellations for Google Play purchases per Terms, Section 22: Terms of Use.
• Registered mail (optional formal request): Send a signed, dated cancellation and refund request that includes your Jdate username and the email used to subscribe via registered mail (“raccomandata A/R”) to: Jdate Customer Care - Spark Networks, Inc., Attn: Refund Request, 3731 W South Jordan Parkway, Suite 102‑405, South Jordan, UT 84009, USA. This is useful if web/app routes fail or for formal dispute records.

What happens when you cancel

Cancelling stops auto‑renewal so your subscription will not be renewed at the next billing date. You normally retain access to paid features until the end of the already‑paid billing period.

Cancellation does not automatically delete your profile or personal data; your account typically remains a free/basic account unless you request deletion through the site or support. Keep copies of confirmation emails or on‑screen receipts in case of billing disputes.

Will I get a refund?

Jdate’s default policy is that charges are generally non‑refundable and there are no prorated refunds for partially used periods. However, for members outside the U.S. (including Canada) monthly or longer subscriptions may be refundable if requested within 14 days of starting the subscription, minus the value of any used portion; see Terms of Use, Section 22: Terms of Use. For App Store and Google Play purchases, refunds are handled by Apple or Google according to their respective policies.

Jdate plans and pricing

Your consumer rights in Canada

Canadian members have specific protections under Jdate’s Terms: Canadian members are exempt from arbitration and from waivers of class actions or jury trial rights. Quebec residents are governed by Quebec law and, in that province, the French version of the agreement controls if there is any inconsistency. These modifications are described in Terms, Section 26: Terms of Use (Canadian and Quebec provisions).

Customer experiences

User feedback is mixed. A minority of users report positive experiences, appreciating the platform’s focus on connecting within the Jewish community. However, many complaints appear around automatic renewals that occurred despite users’ cancellation attempts, slow or unhelpful customer service, and difficulty obtaining refunds. Other frequent criticisms include limited search/filtering and dissatisfaction with matching results, and reports of stale or fake profiles.

Documentation checklist

• Username and email used for the Jdate account; subscription start date and last billed date.
• Screenshots or copies of subscription confirmation, on‑screen cancellation confirmation, and any emails from Jdate confirming cancellation.
• Payment receipts or credit card / bank statements showing the charge(s).
• If mailing: signed and dated cancellation/refund request; printed confirmation of registered mail delivery (tracking / return receipt).
• Any prior correspondence with support (tickets, dates, and summaries).

Common mistakes

Common errors include canceling or deleting the app but not the subscription (especially for App Store/Google Play), failing to cancel through the correct platform (Apple/Google vs Jdate website), and not keeping evidence of cancellation (no screenshot or confirmation email). Another frequent mistake is assuming cancellation guarantees a refund - Jdate’s default rule is non‑refundable and refunds for Canadian subscribers are time‑limited and reduced by the used portion. Missing the 14‑day window for refunds or not following the platform‑specific refund process (Apple/Google) can block refund options.

Comparative recap

After cancelling

Keep your cancellation confirmation and monitor your bank or card statements for any further charges. If you subscribed via Apple or Google, follow their refund processes for in‑app purchases. If you encounter unwanted renewals after cancellation, gather your documentation and contact Jdate support and, if needed, your payment provider to dispute the charge. Useful resources: the Jdate support article on cancelling subscriptions and the Jdate Terms of Use for refund/arbitration details.

Support and policy links: How Do I Cancel My Premium Subscription? and Jdate Terms of Use.

Address

Jdate Customer Care - Spark Networks, Inc., Attn: Refund Request,

3731 W South Jordan Parkway, Suite 102‑405, South Jordan, UT 84009, USA