Opsigelses tjeneste Nr. 1 i United Kingdom
Kære hr./fru,
Jeg meddeler hermed min beslutning om at opsige kontrakten vedrørende Mandy tjenesten.
Denne meddelelse udgør en fast, klar og utvetydig vilje til at opsige kontrakten med virkning på den først mulige forfaldsdato eller i overensstemmelse med den gældende kontraktlige frist.
Jeg beder dig om at træffe alle nødvendige foranstaltninger for at:
– stoppe al fakturering fra den faktiske opsigelsesdato;
– bekræfte skriftligt den korrekte modtagelse af denne anmodning;
– og, hvis relevant, sende mig det endelige regnskab eller bekræftelsen af saldo.
Denne opsigelse sendes til dig via certificeret e-post. Afsendelsen, tidsstemplingen og integriteten af indholdet er fastslået, hvilket gør det til et bevisbart dokument, der opfylder kravene til elektronisk bevis. Du har derfor alle de nødvendige elementer til at udføre den regelmæssige behandling af denne opsigelse i overensstemmelse med de gældende principper for skriftlig notifikation og kontraktfrihed.
I overensstemmelse med reglerne vedrørende beskyttelse af personoplysninger anmoder jeg også om:
– at slette alle mine data, der ikke er nødvendige for dine juridiske eller regnskabsmæssige forpligtelser;
– at lukke enhver tilknyttet personlig adgang;
– og at bekræfte den faktiske sletning af data i henhold til de gældende rettigheder vedrørende beskyttelse af privatlivets fred.
Jeg opbevarer en fuldstændig kopi af denne meddelelse samt beviset for afsendelse.
Cancellation Mandy: Easy Method
What is Mandy
Mandy (sometimes referenced alongside Backstage/Mandy.com) is an online marketplace and subscription service connecting performers, crew and production professionals with casting calls and job postings in film, TV, theatre, and related creative industries. It offers free browsing of some listings and paid subscription tiers that allow unlimited applications, alerts, and other member features.
How to cancel Mandy
- On the web: Sign in, go to Account Settings and select "Turn Auto‑Renew Off". You can cancel at any time; your access remains until the end of the paid term. For details see the Mandy subscription help: Mandy Subscriptions & Benefits.
- Via Apple App Store (iOS): Cancel through Apple (iOS Settings → Subscriptions or via the App Store subscription page for your Apple ID). Service continues until the end of the billing cycle and refund requests must be handled by Apple: Apple/Apple ID subscription help.
- Via Google Play (Android): Cancel through Google Play's Subscriptions page for your Google account. Mandy does not directly manage Google Play refunds; use Google's support pages to request refunds.
What happens when you cancel
When you cancel a Mandy subscription on the web, auto‑renewal is turned off but your paid access continues until the end of the current billing period. For App Store and Google Play subscriptions, cancellation also stops future billing but service typically remains active until the period already paid for ends. Mandy cannot process refunds for subscriptions billed by Apple or Google - those platforms control refunds and reporting.
Mandy retains account data according to its privacy policy and terms; cancellation generally affects billing and access but does not automatically delete your account or profile data unless you request account deletion through the platform or support channels.
Will I get a refund?
Web (site) subscriptions: monthly subscriptions are not eligible for refunds; annual subscriptions are eligible for a full refund only if you request cancellation within 30 days of purchase or renewal. This 30‑day window is stated in Mandy’s subscription information and is the primary refund exception for site‑billed plans.
Apple App Store and Google Play subscriptions: refunds are governed by Apple and Google respectively. Mandy cannot directly issue refunds for subscriptions billed through those platforms - if you need a refund, follow the platform's 'Report a Problem' or refund request process.
There is no explicit 14‑day cooling‑off right in Mandy’s stated policy for digital subscriptions; your refund rights will depend on the billing channel and any applicable Canadian consumer protection rules that apply in your situation.
Mandy plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Mandy Monthly Subscription | C$24.99 | Monthly | Apply to unlimited roles; full app features |
| Intro Semiannual Subscription | C$129.00 | 6 months | Introductory price for semiannual access |
| Mandy Semiannual Subscription | C$129.00 | 6 months | Standard semiannual full access |
| Mandy Annual Subscription (lower tier) | C$119.99 | Annual | Full access for one year |
| Intro Annual Subscription / Mandy Annual Subscription (upper tier) | C$199.99 | Annual | Alternate or introductory full-year access tier |
Your consumer rights in Canada
In Canada, businesses that provide digital subscription services are expected to clearly disclose auto‑renewal, pricing, and cancellation terms. The 30‑day refund window for annual web purchases contributes to transparency, but there is no mandatory federal 14‑day automatic cooling‑off right for all digital subscriptions - rights can vary by province and by the nature of the transaction.
Purchases made through Apple or Google are governed by those platforms’ terms and refund processes; Mandy’s own refund policy does not override Apple/Google procedures. If you believe advertising or refund handling is misleading or unfair, you may file a complaint with your provincial consumer protection office or the Competition Bureau, which can review recurring problems or systemic issues.
Customer experiences
Public reviews are mixed. Some users on Sitejabber report that Mandy provides a useful variety of job opportunities and a user‑friendly experience. However, on Trustpilot and Sitejabber many users report problems with notifications, persistent unwanted emails, lack of application status visibility, difficulty filtering unpaid roles, concerns about the legitimacy of some postings, poor or slow customer support, and frustration obtaining refunds. These experiences suggest variable satisfaction that often depends on expectations, location and how the user interacts with the service.
Documentation checklist
- Account email and username; screenshot of your subscription page showing plan and renewal date
- Proof of payment (receipt or transaction in bank/credit card statement) and purchase date
- Confirmation of cancellation (screenshot or email) or steps taken to cancel
- Any correspondence with Mandy support, Apple, or Google (dates and message copies)
Common mistakes
Common errors include cancelling the wrong subscription platform (for example cancelling on the web while the subscription was billed through Apple), failing to keep proof of cancellation, assuming monthly plans are refundable when the policy states they are not, and not checking which account/email was used to subscribe. Another frequent issue is contacting Mandy for refunds on Apple/Google‑billed subscriptions instead of using the platform's refund process - this delays resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (site) | Monthly: no refund. Annual: full refund if cancelled within 30 days of purchase/renewal. | Low - cancel via Account Settings (Turn Auto‑Renew Off). |
| Apple App Store | Refunds handled by Apple via their Report a Problem process; Mandy cannot issue them. | Medium - must use Apple ID subscriptions and Apple support. |
| Google Play | Refunds handled by Google Play; follow Google’s refund process. | Medium - must use Google Play subscriptions and support. |
After cancelling
Keep records of the cancellation and any confirmations - screenshots, emails and transaction receipts - in case you need to escalate or request a refund. If your subscription was billed by Apple or Google, follow their refund procedures: for Apple use the Apple Report a Problem portal (via support.apple.com or your purchase history), and for Google use the Google Play Help center (via support.google.com/googleplay). For site subscriptions consult Mandy’s support/help center: Backstage/Zendesk help.
If you cannot resolve a refund or believe the terms were misleading, gather your documentation and consider contacting your provincial consumer protection office or filing a complaint with the Competition Bureau for systemic issues. Retain all correspondence and timestamps to support your case.
Address
For formal correspondence, consider sending registered mail (raccomandata A/R) to ensure proof of delivery:
Angel House, Angel Mews, Islington, London, England, Greater London N1 9HH, United Kingdom