Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Match.Com
8750 N Central Expy Ste 1400
75231-6435 Dallas
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Match.Com service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Match.Com: Easy Method
What is Match.Com
Match.Com is an online dating service that connects adults through profiles, messaging, and matching features. It operates as a subscription-based platform offering paid membership features, in-app purchases such as boosts or prominence options, and account management through web and mobile apps.
How to cancel Match.Com
- Cancel a subscription purchased directly via the web or mobile web/desktop: sign in to Match, go to Account Settings > Manage Subscription and follow the cancellation steps - canceling turns off auto-renewal but keeps your access until the current paid period ends. See Match help: Canceling.
- If you purchased the subscription through Apple (App Store / iOS), cancel in your Apple account: Settings → Apple ID → Subscriptions. Apple handles refunds for in-app purchases; Match cannot refund App Store purchases. See Match info: Match billing info.
- If you purchased via Google Play (Android), cancel through Google Play subscriptions in the Play Store app or at play.google.com; Match does not process Google Play cancellations or refunds directly. See Match billing info: Match billing info.
What happens when you cancel
When you cancel a Match subscription purchased directly, auto-renewal is turned off but your membership remains active until the end of the current billing period. You will retain access to paid features through that date. Cancelling does not automatically delete your Match account, profile, photos, or messages - account deletion is a separate action in account settings. If you bought through Apple or Google, cancelling with them stops future charges through that app store but does not remove your Match account on the service itself.
Will I get a refund?
Match's stated policy is that subscriptions and in-app purchases (including virtual items such as “Boosts”) are generally non-refundable - purchases are final unless the merchant’s policy or applicable law says otherwise. For App Store purchases, refunds (if any) are handled by Apple; for Google Play purchases, refunds are handled by Google Play. If you believe you are entitled to a refund under consumer protection law or the merchant’s written promise, you can request a refund from Match or seek a chargeback through your card issuer as a separate route.
Match.Com plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 1‑Month Membership (web) | C$39.99 | Monthly | Standard messaging access (based on review) |
| 3‑Month Membership (web) | C$22.99 | Monthly | Standard messaging access |
| 6‑Month Membership (web) | C$19.99 | Monthly | Standard messaging access |
| In‑App Subscription (iOS) - various | C$49.99 - C$179.99 | Varies | App-based subscription tiers via iOS in‑app |
| Boost (iOS in‑app) | C$4.99 | Per boost | Profile boost for visibility |
| Top Spot (iOS in‑app) | C$3.99 | Per use | Highlighted placement |
Your consumer rights in Canada
Canadian federal and provincial consumer laws do not generally provide a mandatory 14‑day cooling‑off right for digital subscriptions purchased online; refunds or cancellation rights depend on what the merchant promises and on applicable statutes in specific situations. Certain door‑to‑door or other sales contexts may have statutory cancellation rights, but typical online dating subscriptions usually do not fall under those rules. In Québec, successive‑performance contracts (which can include ongoing digital services) are subject to specific rules that commonly exclude general cancellation protections. If a merchant refuses a promised refund, you may consider a chargeback via your credit card issuer, but that depends on the card issuer’s policies and the facts of the transaction.
Customer experiences
Reviews are mixed. Some users report successful cancellation and cessation of charges after following site procedures, while other consumers report difficulties: ongoing charges after cancellation, trouble deleting accounts or photos, refusals of refunds, unexpected bans, and slow or unhelpful customer support. Public review platforms show both positive and negative reports, so monitor your billing closely and save documentation if you encounter problems.
Documentation checklist
- Account email/username and date of birth (as on Match)
- Order receipts or confirmation emails showing charge amounts and dates
- Screenshots of subscription settings, cancellation confirmation, and billing entries
- Dates and copies of any messages or support requests with Match, Apple, or Google
- Payment method details (last four digits) and bank or card statements showing charges
Common mistakes
Common mistakes include assuming deleting the app cancels your subscription (it does not), cancelling the Match account without cancelling the app‑store subscription (or vice versa), and waiting too long to gather evidence after unexpected charges. Another frequent error is relying on an oral confirmation from support without a written/captured confirmation - always request and save written confirmation of cancellation. If you purchased via Apple or Google, be sure to cancel within the app‑store subscription management area; asking Match to stop an App Store charge will generally not be effective.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Match web (Account → Manage Subscription) | Refunds generally not provided by Match; service remains until period end | Low - Medium (depends on account access and site navigation) |
| Cancel via Apple (App Store subscriptions) | Refunds handled by Apple; Match cannot refund App Store purchases | Low - Medium (managed in Apple ID → Subscriptions; refund requests go through Apple) |
| Cancel via Google Play (Android) | Refunds handled by Google Play; Match does not process these refunds | Low - Medium (managed in Google Play subscriptions; refund policies vary) |
After cancelling
After you cancel, keep copies of cancellation confirmations and watch your bank and card statements for any further charges. If charges continue after cancellation, contact Match support and the app store (if applicable), then consider contacting your card issuer about a disputed charge or chargeback. Useful links: Match canceling help - Canceling; Match billing info - Match billing. For App Store subscription help, visit Apple support in your device Settings (Settings → Apple ID → Subscriptions). For Google Play, manage subscriptions in the Google Play Store app or at play.google.com.
Address
Match Group, LLC 8750 N Central Expy Ste 1400 Dallas, TX 75231-6435 USA