Serviço de cancelamento N.º 1 em United Kingdom
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Muzmatch.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Cancellation Muzmatch: Easy Method
What is Muzmatch
Muzmatch (also marketed as Muzz) is a dating app focused on Muslim singles and marriage-minded users. It offers free membership with optional paid subscriptions that unlock additional features, and it sells subscriptions through Apple, Google Play, and directly on its website using Stripe.
How to cancel Muzmatch
- On iOS (App Store): open your Apple ID settings → Subscriptions → find Muzz/Muzmatch → cancel. Turn off auto‑renewal; you cannot receive a pro‑rata refund and your subscription remains active until the period ends. App listing: Muzz on the App Store.
- On Android (Google Play): open the Google Play Store → Subscriptions → select Muzz → cancel subscription. Access continues until the end of the billing cycle. (Reference review: hookupsguru.)
- On Web/Stripe: log in on the Muzz website, go to Settings or Manage Subscription and cancel. Deleting the app or your account does not cancel a Stripe/web subscription - cancel from the subscription page. See Muzz terms: Muzz Terms.
What happens when you cancel
When you cancel, auto‑renewal is turned off and the subscription remains active until the end of the current paid period. You will continue to have access to paid features until that date. Cancellation typically takes effect at the period end - there is no immediate loss of service when you cancel, but the subscription will not renew afterwards. Removing the app from your device or deleting your Muzz account does not automatically cancel a subscription purchased through Apple, Google or Stripe; you must cancel through the original payment platform.
Will I get a refund?
Muzz's published policy is that unused subscription time is not refunded and cancellations take effect at the end of the current period. The 14‑day cooling‑off right referenced by Muzz applies to UK/EU consumers only and does not generally apply to Canadian customers. Refund handling depends on payment method: for Apple purchases, refunds are handled by Apple and you must request a refund via reportaproblem.apple.com; for Google Play and card/Stripe payments you should cancel first and then request a refund via Muzz support (in‑app support or email) - Muzz states processing takes about 3 - 5 working days. If you believe there was misleading billing or an unauthorized charge, you can also raise the issue with your card issuer or platform provider.
Muzmatch plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Gold (estimated) | Approximately C$40 - C$45 per month | Monthly | Unlimited likes; reported ability to send one message per day (user‑reported) |
Your consumer rights in Canada
In Canada, there is no automatic statutory 14‑day cooling‑off period for digital subscriptions unless the merchant voluntarily offers one. Muzz indicates its 14‑day right applies to UK/EU customers only, so Canadian users generally will not be entitled to that cooling‑off refund. Canadian consumer protection requires clear disclosure of auto‑renewal terms and reasonably easy cancellation; Muzz’s disclosed methods (Apple, Google, Stripe/web dashboard) align with this expectation, but if you encounter unclear disclosure, repeated charges, or an inability to cancel, you can contact your provincial consumer protection agency or your payment provider for further remedies.
Customer experiences
Public reviews are mixed. Some users praise Muzmatch for Muslim‑focused features and report success in finding marriage after persistence. However, many reviews and forum posts report problems: fake or manipulative profiles, aggressive users, inconsistent moderation, wrongful account bans, repeated or unexpected charges, and slow or unresponsive customer support. Privacy concerns have been reported, including disputes over photo retention and deletion.
Documentation checklist
- Subscription receipt or transaction ID (App Store/Google/credit card)
- Screenshot of your active subscription in Apple ID, Google Play, or Muzz account settings
- Screenshot or copies of cancellation confirmations (if shown) and any support messages
- Date/time of cancellation and billing period end
- Copies of any refund or support requests sent; if mailing, send registered/raccomandata A/R for legal certainty
Common mistakes
Users frequently make avoidable errors such as deleting the app but not cancelling the subscription through the platform that billed them, assuming the UK/EU 14‑day refund right applies in Canada, or contacting the wrong support channel (for example, emailing Muzz support when the subscription was purchased via Apple and must be handled through Apple). Other common mistakes are not saving receipts, failing to capture cancellation confirmations, and not checking which account (Apple ID/Google account/email) was used to purchase the subscription.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple (App Store) | Refunds handled by Apple via reportaproblem.apple.com; Muzz directs you to Apple for refunds | Low - cancel via Apple ID Subscriptions; refund requests go through Apple |
| Google Play | Request refund via Muzz support after cancelling (Muzz states 3 - 5 working days processing) | Low - cancel via Play Store; refund requires contacting Muzz support |
| Web/Stripe (direct) | Contact Muzz support (in‑app or email) to request refund; Muzz states 3 - 5 working days processing | Medium - cancel in account settings on the website; refunds handled by Muzz support |
After cancelling
Keep all documentation (receipts, screenshots, support messages) until the billing cycle ends and any dispute is resolved. If you purchased via Apple but need help with a refund or unauthorized charge, use reportaproblem.apple.com. For Muzz’s published terms and stated cancellation/refund policies, see Muzz Terms and the Muzz help article on refunds: Muzz - How do I get a refund?. If you experience misleading billing or persistent problems, consider contacting your payment provider or your provincial consumer protection agency.
Address
For postal correspondence (if you choose to send a registered letter): 249 Cranbrook Road, Ilford, England, IG1 4TG.