Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Okcupid
P.O. Box 25472
75225 Dallas
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Okcupid service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Okcupid: Easy Method
What is Okcupid
Overview
OkCupid is an online dating service and mobile app that matches people using profile information, answers to prompts, and algorithmic suggestions. It offers a free tier plus paid subscription plans (Basic and Premium) that unlock additional features such as seeing who liked you, more profile insights, and other perks.
How to cancel Okcupid
- App Store (iOS): Subscriptions purchased through Apple must be cancelled via Apple’s system. On your iPhone or iPad go to Settings → App Store → Apple ID → Subscriptions, find OkCupid and cancel. You will retain service until the end of the current billing period.
- Google Play (Android): If you subscribed through Google Play, open the Google Play app → Menu → Subscriptions → OkCupid → Cancel. Service continues until the period ends.
- Web / PayPal / Credit Card: Go to OkCupid settings (okcupid.com/settings) → Subscription Settings → “Turn off automatic billing” to stop renewals. Deleting your account on the web will also cancel any subscription tied to your web account.
- If you need a formal cancellation notice or want postal proof, send a signed and dated cancellation statement including your name and account identifier (email, phone or order number) to OkCupid’s cancellations address (see “Address” below).
What happens when you cancel
Cancelling a subscription stops automatic renewal; you will typically retain access to paid features until the end of the current billing period. Subscriptions purchased via Apple or Google must be managed through those platforms - cancelling through OkCupid will not stop a store-managed subscription. If you delete your OkCupid account on the web, that action generally cancels any subscription tied to that account. For questions about profile data retention after deletion, consult OkCupid’s privacy policy or Help Center.
Will I get a refund?
OkCupid’s published policy is that purchases are generally non‑refundable and there are no prorated or unused‑time refunds, unless local law requires otherwise. Subscribers in the EU, EEA, UK, and Switzerland have a 14‑day right to a full refund as required by local law. For purchases made through Apple, OkCupid cannot grant refunds - you must request them through Apple’s systems (for example, Report a Problem or Apple Support). OkCupid may consider exceptions on a case‑by‑case basis for serious technical problems or unauthorized charges; those requests typically require contacting OkCupid support directly via their Help Center or support channels.
Okcupid plans and pricing
| Plan | Price (CAD) | Period | Features (summary) |
|---|---|---|---|
| Basic | C$20.59 | 1 month | Unlimited Likes, no ads, Dealbreakers, unlock Intros |
| Basic | C$15.44 | 3 months | Same as 1‑month Basic |
| Basic | C$10.28 | 6 months | Same as 1‑month Basic |
| Premium | C$38.62 | 1 month | See who likes you, SuperLikes, view all answers |
| Premium | C$32.18 | 3 months | Same as 1‑month Premium |
| Premium | C$25.74 | 6 months | Same as 1‑month Premium |
Note: Prices are a Canada‑specific breakdown from 2022 and may vary with promotions or changes since then.
Your consumer rights in Canada
OkCupid’s published terms do not explicitly grant a Canadian 14‑day refund right. Canadian consumer protection laws vary by province; some provinces provide cooling‑off or other protections for digital purchases in specific circumstances, but there is no blanket OkCupid policy for Canada. Unless local law automatically grants a right to cancel and refund, assume OkCupid’s general “no refunds” rule applies. If you believe you have a legal right to a refund (for example under Quebec law or other provincial rules), consult your provincial consumer protection office or a legal advisor for next steps.
Customer experiences
Public reviews are mixed. Common complaints include frequent bot or fake profiles and scams, which many users report reduce the quality of matches; recurring app bugs, crashes, or login issues; unexpected bans or suspensions with limited recourse; and limited human customer support for appeals or refunds. Other users note that free‑tier features have been reduced over time, pushing more functionality behind paid plans. Some users report satisfactory matching experiences and value from paid features; experiences vary widely by region and user expectations.
Documentation checklist
- Signed and dated cancellation notice stating you are cancelling the agreement.
- Your full name and account identifier (email address, phone number, or order/subscription number).
- Proof of purchase (receipt, App Store/Google Play order ID, PayPal/credit card transaction).
- For postal cancellation: a copy of the mailed notice and proof of postage or registered delivery (recommended for records).
Common mistakes
Users often assume cancelling on the OkCupid website stops store‑managed subscriptions; if you subscribed through Apple or Google, you must cancel in that store or you will continue to be billed. Another common error is deleting an app but not cancelling the subscription in the store, which does not stop renewal. Expecting an automatic refund after cancelling is a frequent source of frustration - OkCupid’s standard stance is no refunds except where law requires or in exceptional cases. Finally, contacting the wrong support channel (e.g., emailing OkCupid about an App Store charge) can delay resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | OkCupid cannot grant refunds; request via Apple (Report a Problem) | Low - manage in Apple settings |
| Google Play (Android) | OkCupid cannot grant Play refunds; request via Google Play support | Low - manage in Google Play subscriptions |
| Web / PayPal / Credit Card | Generally no refunds; exceptions possible case‑by‑case or if local law requires | Medium - turn off auto‑renew in settings or delete account on web |
After cancelling
After you cancel, keep copies of cancellation confirmation, receipts and any correspondence. If you need a refund or have an unauthorized charge, use the appropriate channel: Apple or Google for store purchases, PayPal or your card issuer for payments made through those services, or OkCupid’s Help Center for web purchases and exceptional refund requests (OkCupid Help Center). If you plan to send a postal cancellation, use registered delivery for proof and keep a scanned copy of the signed notice.
Address
OKCupid, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA