Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Ourtime
8750 N. Central Expressway
75231 Dallas
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Ourtime service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Ourtime: Easy Method
What is Ourtime
OurTime is an online dating service and app aimed primarily at users over 50, offering profile browsing, messaging and premium features such as profile boosts and read receipts. It is operated by Match Group and available in Canada through the web and mobile app stores.
How to cancel Ourtime
Choose the method you used to subscribe. Below are the standard cancellation steps reported by the service and by users; follow the one that matches how you originally purchased the subscription.
- Web/Desktop & Mobile Browser: Sign in → Settings → Manage subscription → enter password → Cancel Subscription → answer questions → Continue Cancellation. You should receive a confirmation number and the subscription end date.
- App Store (iOS): Go to iOS Settings → Subscriptions → OurTime → Cancel Subscription. Note: refunds for purchases made through Apple must be requested from Apple; no partial refunds for unused time are typically issued by OurTime.
- Google Play (Android): Open Play Store → Subscriptions → OurTime → Cancel Subscription. Note: refunds for purchases made through Google Play are handled by Google; OurTime states no partial refunds for unused time.
What happens when you cancel
When cancellation is completed you should receive a confirmation number and be told the date your paid access ends; you will usually retain full access until that end date and auto-renewal will be stopped. Cancelling a paid subscription does not necessarily delete your OurTime account or profile; account deletion is generally a separate action in account settings. If an account is terminated by the service for violating rules, the operator states the user is not entitled to refunds for unused time.
Will I get a refund?
OurTime’s stated policy is that refunds are available only within the first 3 - 7 days after purchase; after that window sales are final. The service also states it does not issue partial refunds for unused subscription time. Purchases made through Apple or Google Play are handled under those stores’ refund processes; users must request refunds through Apple or Google in those cases. If your account is suspended or terminated for rule violations, the operator’s policy indicates no refund for unused fees. There are occasional third‑party reports of a 14‑day trial, but public accounts of trial refunds are unclear - check the specific offer terms you received.
Ourtime plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 Month Standard Subscription | C$49.99 | Monthly | Standard features (full messaging & match browsing) |
| 1 Month Premium Feature | C$46.99 | Monthly | Premium feature plan (likely includes highlights, read receipts, ConnectMe, etc.) |
| 6 Months Premium Feature | C$119.99 | 6 Months | Premium feature plan over 6 months (likely includes same as above) |
Your consumer rights in Canada
There is no guaranteed 14‑day automatic right of withdrawal for online dating services under Canadian federal law; refunds are determined by the vendor’s stated terms. In Canada, if you believe you were charged incorrectly, charged after you cancelled, or cannot access a paid service you paid for, consider contacting your financial institution to dispute the charge and retain all supporting documentation. You can also contact your provincial consumer-protection office or federal consumer information resources for guidance on filing complaints against an online service.
Customer experiences
User reports are mixed. Some customers say OurTime produced successful matches and praise the app’s interface and (in a few reports) a trial offering. However, many complaints focus on difficulties cancelling subscriptions, unexpected auto‑renewals or duplicate charges, limited or poor customer service response, and problems with fake or inactive profiles and irrelevant matches. Several users report needing extra steps or third‑party intervention (bank dispute, app‑store refund request) to stop charges or recover funds.
Documentation checklist
- Screenshot or copy of cancellation confirmation (confirmation number and subscription end date)
- Receipts or order confirmations (email receipts, App Store/Google Play purchase records)
- Bank or card statements showing the charge(s)
- Screenshots of subscription screens, subscription status, and any error messages
- Copies of any messages or emails sent to OurTime or customer support, with dates
Common mistakes
Typical errors include deleting the app but not cancelling the subscription (the app removal does not stop billing), cancelling the account profile instead of the paid subscription or vice versa, assuming a refund will be issued for unused time, and failing to keep a cancellation confirmation number or screenshots. Also, purchasing via the App Store or Google Play requires you to cancel through that store - cancelling on the OurTime website will not always stop store‑managed subscriptions.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / Desktop & Mobile Browser | Refunds only within 3 - 7 days per vendor statement; no partial refunds for unused time | Medium - site cancellation path exists but many users report problems or continued charges |
| App Store (iOS) | Refund requests handled by Apple; OurTime states no partial refunds for unused time | Low - cancellation via iOS Subscriptions is straightforward; refund depends on Apple decision |
| Google Play (Android) | Refund requests handled by Google Play; OurTime states no partial refunds for unused time | Low - cancellation via Play Store is straightforward; refund depends on Google’s process |
After cancelling
After you cancel, keep your confirmation number, save screenshots and receipts, and monitor your bank/card statements for any unexpected charges. If you bought through Apple or Google, use their refund and subscription support tools to request refunds or confirm cancellations. If charges continue after cancellation, contact your bank to dispute the charge and consider filing a complaint with provincial consumer‑protection authorities or the federal consumer information service. For questions and help articles, see the OurTime Help Center and the app‑store support pages (links below).
Helpful links: OurTime Help Center • Apple: Request a refund for an app or content • Google Play: Request a refund • Competition Bureau Canada
Address
Match Group, LLC, 8750 N. Central Expressway, Dallas, Texas 75231, United States