Cancellation Paired: Easy Method

What is Paired

Paired is a relationship app that offers daily tips, guided conversation prompts, and structured courses to help couples improve communication and connection. It is available on iOS, Android, and via the Paired website, with optional paid “Premium” subscriptions for full access to content and features.

How to cancel Paired

• If you subscribed through the Apple App Store: cancel via your Apple ID subscription settings (Paired cannot cancel App Store subscriptions for you). See Apple’s subscription management in the App Store or at Apple Support. For Paired’s related note see Paired support article.
• If you subscribed through Google Play: cancel via your Google Play account (you can also ask Paired support for help if you provide the Google order ID). See Google Play subscriptions or Paired support.
• If you subscribed on Paired’s website or in-app via Paired’s own billing: open the app, go to Settings → Manage Subscription to cancel, or email Paired support at support@paired.com. Paired’s terms also describe website-managed subscriptions: Terms & Conditions.
• To avoid renewal charges, cancel at least 24 hours before your renewal date. Deleting your Paired account does not automatically cancel a subscription - cancel billing separately through the appropriate store or Paired support.

What happens when you cancel

When you cancel a Paired subscription, your access typically continues until the end of the paid billing period; canceling prevents future automatic renewals. Account deletion is separate: removing your account from the app does not stop billing unless you’ve already cancelled the subscription through Apple, Google Play, or Paired’s subscription settings. Paired retains and processes account data under its terms and privacy policy - if you need data deletion after cancelling, follow Paired’s account-deletion guidance or contact support.

Will I get a refund?

Paired’s stated policy generally does not provide refunds for unused portions of an active subscription. If you purchased through Apple, refunds must be requested directly from Apple because Paired cannot access App Store billing. For Google Play purchases you can request a refund through Google Play, or contact Paired support with your Google order ID for assistance. If you bought directly on Paired’s website, you may request a refund from Paired support by providing your email and order ID, but refunds are not guaranteed and are considered case-by-case under Paired’s terms. Paired’s documentation does not reference a statutory 14‑day “cooling‑off” refund right.

Paired plans and pricing

Your consumer rights in Canada

Canadian consumers have rights under provincial consumer protection laws that can apply to digital goods and subscriptions; for example, Quebec and Ontario have consumer protection regimes that may be relevant. Paired’s publicly stated terms do not explicitly reference a statutory 14‑day cooling‑off right or specific compliance with Canadian provincial statutes. If you believe a vendor has not respected your consumer rights, consider contacting your provincial consumer protection office, the payment processor (bank or card issuer) to dispute charges, or filing a complaint with the appropriate provincial authority. For purchases through Apple or Google, platform dispute procedures and refund routes are also available.

Customer experiences

Public reviews show a generally positive reception to Paired’s content and approach: independent review aggregators report high overall ratings and praise for daily tips, course variety, and tools to build connection. However, some users report negative experiences around customer support - particularly when billing issues involve mixed purchase channels (for example being charged through both the website and the App Store). Several complaints note difficulty obtaining refunds or being redirected to Apple or Google for billing issues that users hoped Paired would resolve directly. Expectations about whether a purchase covers both partners have also caused confusion.

Documentation checklist

• Receipt or confirmation email with order ID, purchase date, and purchase method (Apple/Google/Paired website)
• Account email and the Apple ID or Google account used to purchase
• Screenshots of subscription status in the app or store showing renewal date
• Any correspondence with Paired or the app stores (dates and summaries)

Common mistakes

Users commonly make a few avoidable errors: deleting the Paired account without separately canceling the subscription (this does not stop billing); waiting until within 24 hours of renewal to cancel and still being charged; assuming Paired support can cancel App Store or Google Play subscriptions when only the platform can; and not saving the order ID or receipt needed to request refunds through Google Play or Paired support. Another frequent source of confusion is thinking a single purchase automatically covers both partners - check your plan details before purchase.

Comparative recap

After cancelling

After you cancel, keep confirmation of the cancellation and monitor your bank or card statement in case of unexpected renewals. If you need a refund, follow the route tied to your purchase method: Apple refunds via Apple, Google refunds via Google Play (or Paired with an order ID), and Paired website purchases through Paired support. Helpful links: Paired support articles on cancellations and refunds at How do I cancel and Refunds & purchases, Paired Terms & Conditions at paired.com, Apple refund info at report a problem, and Google Play refunds at Google Play Help. For direct assistance email support@paired.com.

Address

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