Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Peanut
1 Coldbath Square, Office One, Squirrel Labs Ltd
EC1R 5HL London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Peanut service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Peanut: Easy Method
What is Peanut
Overview
Peanut is a mobile app and community platform designed to help women connect, find support, and build friendships during pregnancy, parenthood and other life stages. The app offers free basic functionality alongside paid “Peanut Plus” features and occasional visibility boosts.
How to cancel Peanut
- If you subscribed through Apple (iOS): open Settings → Apple ID → Subscriptions, locate Peanut or Peanut Plus and turn off auto‑renewal. Do this at least 24 hours before the end of the current period to prevent the next charge; cancellation stops renewal but your access continues until the subscription period ends.
- If you subscribed through Google Play: open the Google Play Store → Menu → Subscriptions, select Peanut and cancel. Ensure cancellation is done at least 24 hours before the subscription period ends to avoid renewal.
- If you subscribed via Peanut’s website or an in‑app paywall not handled by Apple/Google, check your account or the Planet Peanut Terms of Service for provider contact details and follow their instructions; record any confirmation you receive.
- If you need proof of a written cancellation request or prefer a formal notice, send a signed letter by registered post (e.g., raccomandata A/R) to the company address: Squirrel Labs Ltd, Office One, 1 Coldbath Square, Farringdon, London, EC1R 5HL, United Kingdom, and keep tracking/receipt details.
What happens when you cancel
Turning off auto‑renewal prevents the subscription from renewing at the next billing date. You will retain access to paid features for the remainder of the paid subscription period. Cancellation does not delete your account or necessarily remove your data; consult the app settings or the provider’s privacy policy for account deletion and data‑retention options. If you want the account removed, follow the app’s account‑deletion process or contact support for instructions.
Will I get a refund?
Peanut’s policy is to not provide refunds for unused portions of subscriptions; cancellation stops future renewal but does not prorate or refund the current period. Canadian consumer protection law does not generally require refunds for digital subscriptions unless the service is defective or a statutory right applies; see official guidance from Innovation, Science and Economic Development Canada for details. For Peanut’s specific refund and billing rules, refer to the Planet Peanut Terms of Service.
Peanut plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Peanut Plus (Monthly) | USD $14.99 (displayed on App Store Canada) | Monthly | Premium features such as faster friend‑finding |
| Peanut Plus (Weekly) | USD $8.99 (displayed on App Store Canada) | Weekly | Premium features |
| Peanut Plus (Quarterly) | USD $29.99 (paywall reference) | Quarterly | Premium features |
| Other boosts (e.g., “Who Waved At You”) | USD $2.99 - USD $10.99 depending on duration | e.g., 24h, 1w, 2w | Boost visibility |
Your consumer rights in Canada
Canadian consumer protection does not generally guarantee refunds for digital subscriptions unless there is a statutory right or the product is defective. For digital services like Peanut, refunds depend on the provider’s stated policy. If you believe a service is defective or misrepresented, you can raise the issue with the provider and, if unresolved, seek guidance from provincial consumer protection offices or consult the federal guidance on refunds and exchanges from Innovation, Science and Economic Development Canada at ised‑isde.canada.ca.
Customer experiences
Public reviews are mixed. Data aggregators report generally positive app ratings and strengths such as community building, inclusive design and medically reviewed content; see summary reviews for context. Other users, notably on discussion forums, report issues like reliance on paid features to connect, low local activity in some areas, inconsistent engagement and “ghosting,” which make friendship formation harder for some people. For example, see a review summary at JustUseApp and a longer review at SheRanked, alongside community discussions on Reddit.
Documentation checklist
- Subscription receipt or App Store / Google Play purchase history screenshot
- Account email and username used with Peanut
- Confirmation screenshots or emails showing cancellation or auto‑renewal turned off
- Copy of the Planet Peanut Terms of Service or relevant paywall page (if needed)
- Registered post tracking/receipt if you send a written cancellation to Squirrel Labs Ltd
Common mistakes
Common errors include uninstalling the app but not cancelling the subscription in Apple or Google settings (this does not stop auto‑renewal), cancelling after the 24‑hour cutoff which causes an unwanted renewal, and assuming a refund will be automatic - Peanut’s stated policy is to decline refunds for unused time. Another frequent mistake is not saving receipts or confirmation messages when making a cancellation request, which can make disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store subscription cancellation | No (cancellation prevents renewal; refunds only per Apple policy and exceptional cases) | Low |
| Google Play subscription cancellation | No (cancellation prevents renewal; refunds only per Google policy and exceptional cases) | Low |
| Contact Peanut / Squirrel Labs via support or website | Generally no (possible exceptions at provider discretion) | Medium |
| Registered post to company (formal written notice) | No (may be required for proof; refund only if company agrees) | Medium |
After cancelling
Keep your purchase receipts and screenshots showing cancellation and the subscription end date. Monitor your bank or card statements to ensure no unexpected renewals occur; if an unauthorized charge appears, contact your payment provider and the app store. For help pages and policies, consult Apple’s subscriptions support, Google Play help and the Planet Peanut Terms of Service. If you need federal guidance about refunds or exchanges for digital services, see ISED Canada.
Address
Squirrel Labs Ltd, Office One, 1 Coldbath Square, Farringdon, London, EC1R 5HL, United Kingdom