Opsigelses tjeneste Nr. 1 i Canada
Kære hr./fru,
Jeg meddeler hermed min beslutning om at opsige kontrakten vedrørende Pof tjenesten.
Denne meddelelse udgør en fast, klar og utvetydig vilje til at opsige kontrakten med virkning på den først mulige forfaldsdato eller i overensstemmelse med den gældende kontraktlige frist.
Jeg beder dig om at træffe alle nødvendige foranstaltninger for at:
– stoppe al fakturering fra den faktiske opsigelsesdato;
– bekræfte skriftligt den korrekte modtagelse af denne anmodning;
– og, hvis relevant, sende mig det endelige regnskab eller bekræftelsen af saldo.
Denne opsigelse sendes til dig via certificeret e-post. Afsendelsen, tidsstemplingen og integriteten af indholdet er fastslået, hvilket gør det til et bevisbart dokument, der opfylder kravene til elektronisk bevis. Du har derfor alle de nødvendige elementer til at udføre den regelmæssige behandling af denne opsigelse i overensstemmelse med de gældende principper for skriftlig notifikation og kontraktfrihed.
I overensstemmelse med reglerne vedrørende beskyttelse af personoplysninger anmoder jeg også om:
– at slette alle mine data, der ikke er nødvendige for dine juridiske eller regnskabsmæssige forpligtelser;
– at lukke enhver tilknyttet personlig adgang;
– og at bekræfte den faktiske sletning af data i henhold til de gældende rettigheder vedrørende beskyttelse af privatlivets fred.
Jeg opbevarer en fuldstændig kopi af denne meddelelse samt beviset for afsendelse.
Cancellation Pof: Easy Method
What is Pof
Plenty of Fish (POF) is an online dating service that offers free accounts alongside paid upgrades for additional features such as seeing who viewed your profile, boosting visibility, or sending special interactions. It operates as a website and mobile apps distributed through Apple’s App Store and Google Play, and payment may be processed directly on the site, through the app stores, or via third‑party services like PayPal.
The service is owned and operated by a corporate entity with Canadian and U.S. contact points; premium access is governed by POF’s terms of service and platform billing rules.
How to cancel Pof
- On the web (POF.com): Log into your account, go to "Manage Account" or "My Account" → "Subscription" or "Membership", select "Cancel Subscription" and follow the prompts. You will generally retain premium access until the end of the current billing cycle. See the POF help article: Canceling or refunding your paid subscription.
- On iOS (App Store): Open Settings → Apple ID → Subscriptions → find POF → tap "Cancel Subscription". Apple handles refunds for App Store purchases.
- On Android (Google Play): Open Google Play Store → profile icon → Payments & subscriptions → Subscriptions → select POF → tap "Cancel subscription". Google Play manages refunds for purchases made through its store.
- If you subscribed via PayPal: cancel automatic payments in your PayPal account settings (look for recurring payments/automatic payments) to stop future charges. Guidance (third‑party): How to cancel POF subscription (PayPal).
What happens when you cancel
When you successfully cancel a paid POF subscription it will stop future automatic renewals. Unless the payment processor or POF states otherwise, you typically retain premium access until the end of the billing period you already paid for; after that date premium features are removed and your account reverts to free functionality.
Cancellation does not automatically delete your POF profile or remove messages and photos; account data remains subject to POF’s privacy policy and terms of service. If you want your profile removed, use the account deletion option in your settings (separate from subscription cancellation) or follow POF’s account removal instructions.
Will I get a refund?
POF’s stated policy is that subscriptions and virtual item purchases are generally final and non‑refundable, except where law requires otherwise. If you bought through Apple or Google Play, refund requests and approvals are handled by Apple or Google, not POF.
Certain jurisdictions have mandatory consumer rights: for example, EU/EEA/UK/Switzerland statutory withdrawal rules may allow a 14‑day right of cancellation in specific circumstances, and a limited number of U.S. states and Israel permit a short “cooling‑off” period (typically up to 3 business days) for subscription cancellations. In Canada there is no automatic 14‑day online subscription refund right; refunds depend on POF’s policy, the platform’s refund procedures, and applicable consumer‑protection laws in cases of misrepresentation or unfair practices. See POF’s terms: POF Terms.
Pof plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Upgrade | C$19.99 | - | Not specified (generic upgrade option) |
| Upgrade | C$38.99 | - | Not specified (generic upgrade option) |
| 1 Week Subscription | C$19.99 | Weekly | Typically includes premium access (exact features not detailed) |
| 1 Month Subscription | C$29.99 | Monthly | Typically includes premium access (exact features not detailed) |
| 1 Token | C$2.99 | One‑time | Used for specific boosts or Super Yes functionality |
| 10 Tokens | C$14.99 | One‑time | Used for specific boosts or Super Yes functionality (bulk) |
Your consumer rights in Canada
In Canada there is no blanket 14‑day automatic right to cancel online subscriptions such as POF; consumer rights depend on federal and provincial consumer protection laws and on whether the seller’s practices were misleading or unfair. POF’s terms generally disclaim refunds except where required by law, so refund eligibility in Canada may be limited to cases where you can show misrepresentation, unauthorized charges, or violations of applicable consumer protection provisions.
If you purchased through Apple or Google Play, refund requests must be submitted through those platforms’ processes. For website purchases, preserve receipts and evidence of communications if you believe charges were unauthorized or misleading; you can also contact your payment provider or bank for dispute options.
Customer experiences
User feedback about POF is mixed. Some users appreciate aspects such as visibility of location fields and a larger free user base compared with some competitors. However, many complaints are consistent: reports of fake or bot accounts, scams, declining match quality, app glitches, and frustrating billing experiences (including difficulty cancelling or unexpected charges) appear repeatedly on review sites and discussion forums. Customer service responsiveness varies in user accounts, and platform billing paths (App Store/Play/PayPal) add complexity to cancellations and refunds.
Documentation checklist
- Account email/username and any transaction receipts (screenshots or emails showing purchase date, amount, and payment method).
- Copy or screenshot of your subscription page showing active plan and renewal date.
- Cancellation confirmation screenshot or confirmation number when you cancel.
- Records of communications with POF support, Apple, Google, or PayPal if you request a refund or dispute charges.
Common mistakes
Common errors include cancelling the POF account but not cancelling the platform subscription (so charges continue), assuming a cancellation request equals a refund, and failing to save confirmation of cancellation. For app purchases, many people forget to cancel inside the App Store or Google Play and instead delete the app - this does not stop billing. Another frequent issue is not checking which payment method was used (site vs. App Store vs. Google Play vs. PayPal), which determines where you must cancel and where refund requests must be filed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (POF.com) | Generally no (exceptions by law and discretionary refunds) | Moderate - cancel via account settings on the site |
| iOS (App Store) | Handled by Apple (refunds via Apple request) | Easy - manage via Apple ID > Subscriptions |
| Android (Google Play) | Handled by Google Play (refunds via Google request) | Easy - manage via Google Play > Subscriptions |
| PayPal / Third‑party billing | Depends on PayPal and POF policies; may require PayPal cancellation or dispute | Moderate - cancel automatic payments in your PayPal account |
After cancelling
After you cancel, save or print any cancellation confirmations and check your bank or card statements for future charges. If you need help with the cancellation process or believe you were charged in error, consult POF’s help center article: Canceling or refunding your paid subscription, and review POF’s terms: POF Terms. For PayPal‑related cancellations see: How to cancel POF subscription (PayPal). If you purchased via Apple or Google, use Apple or Google support channels for refund requests and subscription management.
Address
For mailed notices or certified/registered letters (if you choose to send a physical cancellation notice), POF lists a U.S. post office box for cancellations: Attn: Cancellations, P.O. Box 25472, Dallas, TX 75225, USA.
Corporate / Canadian contact (alternative): Plentyoffish Media ULC, PMB 670, 142 - 757 West Hastings, Vancouver, British Columbia V6C 1A1, Canada.