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Cancel POF
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Pof service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pof: Easy Method
What is Pof
Plenty of Fish (POF) is an online dating service that offers free accounts alongside paid upgrades for additional features such as seeing who viewed your profile, boosting visibility, or sending special interactions. It operates as a website and mobile apps distributed through Apple’s App Store and Google Play, and payment may be processed directly on the site, through the app stores, or via third‑party services like PayPal.
The service is owned and operated by a corporate entity with Canadian and U.S. contact points; premium access is governed by POF’s terms of service and platform billing rules.
How to cancel Pof
- On the web (POF.com): Log into your account, go to "Manage Account" or "My Account" → "Subscription" or "Membership", select "Cancel Subscription" and follow the prompts. You will generally retain premium access until the end of the current billing cycle. See the POF help article: Canceling or refunding your paid subscription.
- On iOS (App Store): Open Settings → Apple ID → Subscriptions → find POF → tap "Cancel Subscription". Apple handles refunds for App Store purchases.
- On Android (Google Play): Open Google Play Store → profile icon → Payments & subscriptions → Subscriptions → select POF → tap "Cancel subscription". Google Play manages refunds for purchases made through its store.
- If you subscribed via PayPal: cancel automatic payments in your PayPal account settings (look for recurring payments/automatic payments) to stop future charges. Guidance (third‑party): How to cancel POF subscription (PayPal).
What happens when you cancel
When you successfully cancel a paid POF subscription it will stop future automatic renewals. Unless the payment processor or POF states otherwise, you typically retain premium access until the end of the billing period you already paid for; after that date premium features are removed and your account reverts to free functionality.
Cancellation does not automatically delete your POF profile or remove messages and photos; account data remains subject to POF’s privacy policy and terms of service. If you want your profile removed, use the account deletion option in your settings (separate from subscription cancellation) or follow POF’s account removal instructions.
Will I get a refund?
POF’s stated policy is that subscriptions and virtual item purchases are generally final and non‑refundable, except where law requires otherwise. If you bought through Apple or Google Play, refund requests and approvals are handled by Apple or Google, not POF.
Certain jurisdictions have mandatory consumer rights: for example, EU/EEA/UK/Switzerland statutory withdrawal rules may allow a 14‑day right of cancellation in specific circumstances, and a limited number of U.S. states and Israel permit a short “cooling‑off” period (typically up to 3 business days) for subscription cancellations. In Canada there is no automatic 14‑day online subscription refund right; refunds depend on POF’s policy, the platform’s refund procedures, and applicable consumer‑protection laws in cases of misrepresentation or unfair practices. See POF’s terms: POF Terms.
Pof plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Upgrade | C$19.99 | - | Not specified (generic upgrade option) |
| Upgrade | C$38.99 | - | Not specified (generic upgrade option) |
| 1 Week Subscription | C$19.99 | Weekly | Typically includes premium access (exact features not detailed) |
| 1 Month Subscription | C$29.99 | Monthly | Typically includes premium access (exact features not detailed) |
| 1 Token | C$2.99 | One‑time | Used for specific boosts or Super Yes functionality |
| 10 Tokens | C$14.99 | One‑time | Used for specific boosts or Super Yes functionality (bulk) |
Your consumer rights in Canada
In Canada there is no blanket 14‑day automatic right to cancel online subscriptions such as POF; consumer rights depend on federal and provincial consumer protection laws and on whether the seller’s practices were misleading or unfair. POF’s terms generally disclaim refunds except where required by law, so refund eligibility in Canada may be limited to cases where you can show misrepresentation, unauthorized charges, or violations of applicable consumer protection provisions.
If you purchased through Apple or Google Play, refund requests must be submitted through those platforms’ processes. For website purchases, preserve receipts and evidence of communications if you believe charges were unauthorized or misleading; you can also contact your payment provider or bank for dispute options.
Customer experiences
User feedback about POF is mixed. Some users appreciate aspects such as visibility of location fields and a larger free user base compared with some competitors. However, many complaints are consistent: reports of fake or bot accounts, scams, declining match quality, app glitches, and frustrating billing experiences (including difficulty cancelling or unexpected charges) appear repeatedly on review sites and discussion forums. Customer service responsiveness varies in user accounts, and platform billing paths (App Store/Play/PayPal) add complexity to cancellations and refunds.
Documentation checklist
- Account email/username and any transaction receipts (screenshots or emails showing purchase date, amount, and payment method).
- Copy or screenshot of your subscription page showing active plan and renewal date.
- Cancellation confirmation screenshot or confirmation number when you cancel.
- Records of communications with POF support, Apple, Google, or PayPal if you request a refund or dispute charges.
Common mistakes
Common errors include cancelling the POF account but not cancelling the platform subscription (so charges continue), assuming a cancellation request equals a refund, and failing to save confirmation of cancellation. For app purchases, many people forget to cancel inside the App Store or Google Play and instead delete the app - this does not stop billing. Another frequent issue is not checking which payment method was used (site vs. App Store vs. Google Play vs. PayPal), which determines where you must cancel and where refund requests must be filed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (POF.com) | Generally no (exceptions by law and discretionary refunds) | Moderate - cancel via account settings on the site |
| iOS (App Store) | Handled by Apple (refunds via Apple request) | Easy - manage via Apple ID > Subscriptions |
| Android (Google Play) | Handled by Google Play (refunds via Google request) | Easy - manage via Google Play > Subscriptions |
| PayPal / Third‑party billing | Depends on PayPal and POF policies; may require PayPal cancellation or dispute | Moderate - cancel automatic payments in your PayPal account |
After cancelling
After you cancel, save or print any cancellation confirmations and check your bank or card statements for future charges. If you need help with the cancellation process or believe you were charged in error, consult POF’s help center article: Canceling or refunding your paid subscription, and review POF’s terms: POF Terms. For PayPal‑related cancellations see: How to cancel POF subscription (PayPal). If you purchased via Apple or Google, use Apple or Google support channels for refund requests and subscription management.
Address
For mailed notices or certified/registered letters (if you choose to send a physical cancellation notice), POF lists a U.S. post office box for cancellations: Attn: Cancellations, P.O. Box 25472, Dallas, TX 75225, USA.
Corporate / Canadian contact (alternative): Plentyoffish Media ULC, PMB 670, 142 - 757 West Hastings, Vancouver, British Columbia V6C 1A1, Canada.