Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Positive Singles
5334 Yonge Street, Suite 141
M2N 6V1 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Positive Singles service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Positive Singles: Easy Method
What is Positive Singles
Positive Singles is an online dating service aimed at people living with sexually transmitted infections, offering profiles, messaging and community features to help members meet and communicate. The platform operates via web and mobile apps and offers both free accounts and paid subscription tiers with additional features.
How to cancel Positive Singles
- Via Web: Log into your PositiveSingles account, go to Settings and follow the instructions to disable auto-renewal or cancel the subscription; see the service agreement at PositiveSingles Service Agreement.
- Via iOS (App Store): Manage and cancel subscriptions in your Apple Account Settings. Note Apple subscriptions auto-renew unless turned off at least 24 hours before the end of the current period; app listing: Positive Singles on the App Store.
- Via Google Play: Open the Google Play app → Menu → Subscriptions → Positive Singles → Cancel Subscription. Guidance is also available at How to Cancel Positive Singles (Google Play).
- By letter (registered mail): If you prefer a written cancellation, send a signed cancellation request by registered mail (raccomandata A/R) to the local Positive Singles address: SuccessfulMatch / PositiveSingles.com, 5334 Yonge Street, Suite 141, Toronto, Ontario M2N 6V1, Canada. Keep the tracking/return receipt for your records.
What happens when you cancel
When you cancel a paid subscription, auto-renewal is disabled so you will not be charged at the next billing date. You typically retain access to premium features until the end of the paid period you already paid for; after that, premium features are removed unless you resubscribe. Your account/profile usually remains on the service unless you separately delete it through your account settings or request deletion from support - check the service agreement for details on account deletion and data retention.
Will I get a refund?
For subscriptions purchased directly via the PositiveSingles website, fees are generally non-refundable except where a cancellation is made within the provider’s stated trial window: PositiveSingles offers a three (3) business-day trial cancellation window with a refund. Purchases made through the Apple App Store or Google Play are subject to Apple’s and Google’s refund policies, not PositiveSingles’ web refund terms. Neither PositiveSingles’ terms nor its published policies assert a 14-day statutory cooling-off period for Canadian consumers; refund and cancellation rights beyond the three-business-day trial may depend on platform rules or provincial/federal consumer protection law.
Positive Singles plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 month (web) | US $29.95 (converted to CAD at checkout) | Monthly | Unlimited messaging, advanced search, profile visibility |
| 3 months (web) | US $59.95 (~US $19.98/month, converted to CAD) | Quarterly | Same as 1 month, at reduced per-month rate |
| 6 months (web) | US $95.95 (~US $15.99/month, converted to CAD) | Biannual | Same premium features at lowest per-month rate |
| 1 month (iOS/Android in-app) | US $33.99 (converted to CAD at checkout) | Monthly | Same premium features via app store |
| 3 months (iOS/Android in-app) | US $69.99 (~US $23.33/month, converted to CAD) | Quarterly | Same via app store |
| 6 months (iOS/Android in-app) | US $109.99 (~US $18.33/month, converted to CAD) | Biannual | Same via app store |
Note: Prices are listed in USD; the actual amount charged in Canadian dollars depends on the currency conversion by your payment provider at the time of purchase.
Your consumer rights in Canada
Under PositiveSingles’ published terms, the company provides a three-business-day trial cancellation window with a refund for direct web purchases; beyond that, PositiveSingles’ terms state subscription fees are non-refundable. For app-store purchases, Apple’s and Google’s refund policies govern cancellations and reimbursements. Canadian federal and provincial consumer protection laws may provide additional rights (which vary by province and by the nature of the purchase), but these are not expressly acknowledged in PositiveSingles’ terms. If you believe a statutory right applies in your jurisdiction, you may wish to contact your provincial consumer protection office or a legal advisor for guidance.
Customer experiences
Reviews are mixed: some users report Positive Singles is a warm, supportive community that helped them form meaningful connections and appreciated chatroom and dating features. However, many users have reported negative experiences, citing issues such as fake or scam profiles, manipulative tactics (for example, perceived fake likes after membership expiration), limited access without premium membership, difficulties with login or access, and slow or unhelpful customer support. These recurring themes appear across multiple review platforms.
Documentation checklist
- Account details: email, username, and subscription start date
- Payment receipts or bank/credit card statement entries showing the charge
- Screenshots of subscription status/settings and any cancellation confirmation pages or emails
- If mailed: registered mail tracking number and return receipt (raccomandata A/R)
- App-store receipts for Apple/Google purchases and any correspondence with platform support
Common mistakes
Customers commonly assume deleting the app cancels the subscription - this does not stop auto-renewal; you must cancel via the website, Apple Account Settings, or Google Play subscriptions. Another frequent error is missing platform-specific deadlines: for iOS, subscriptions must be turned off at least 24 hours before the period ends to prevent renewal. People also sometimes fail to keep confirmation emails or proof of cancellation (including registered mail receipts), which makes disputes harder to resolve. Finally, contacting PositiveSingles when the purchase was made through Apple or Google instead of contacting the platform for refunds can delay or prevent resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (PositiveSingles account) | Refunds only within the 3 business-day trial; otherwise generally non-refundable per terms | Low (easy to disable auto-renewal online) |
| iOS (Apple subscription) | Refunds handled by Apple on a case-by-case basis; cancellation must be managed via Apple Account Settings | Medium (managed through Apple’s settings and policies) |
| Google Play | Refunds governed by Google Play policy (may allow refunds within a short window, e.g., ~48 hours) | Medium (managed through Google Play subscriptions) |
| Registered mail (written cancellation) | May support a refund claim if within trial or accepted by provider; slower and manual | High (requires postage, tracking and follow-up) |
After cancelling
After you cancel, keep copies of confirmation emails, screenshots and any registered-mail receipts. Monitor your bank or card statements for any unexpected charges and contact your payment provider if you are billed after cancellation. If you need to request a refund from Apple or Google, use their official support channels; for web purchases, follow PositiveSingles’ support procedures and reference your documentation. Helpful links: PositiveSingles service agreement (service agreement), App Store listing (App Store), and an independent cancel guide for Google Play (cancel Positive Singles (Google Play)).
Address
SuccessfulMatch / PositiveSingles.com
5334 Yonge Street, Suite 141
Toronto, Ontario M2N 6V1
Canada
If sending a written cancellation, use registered mail (raccomandata A/R) and retain the tracking/return receipt as proof.