Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Raya
8605 Santa Monica Blvd, #45713
90069 West Hollywood
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Raya service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Raya: Easy Method
What is Raya
Raya is a private, membership-based social and dating app that markets itself as a community for creative professionals and public figures. Membership typically requires an application and approval process and gives users access to invite-only networking and dating features.
How to cancel Raya
- Identify how you were billed (Apple App Store, Google Play, or directly through Raya's website/account). If billed through an app store, cancel the subscription through your Apple ID or Google Play account. If billed directly, sign in to your Raya account on the web and look for subscription or billing settings to cancel.
- If you prefer a written notice or cannot cancel online, send a signed cancellation letter by tracked international mail (e.g., recorded delivery) to Raya App Inc, 8605 Santa Monica Blvd, #45713, West Hollywood, CA 90069, United States. Keep the tracking number and proof of posting.
- Save confirmation: keep screenshots or emails confirming cancellation, and monitor your payment method for subsequent charges.
What happens when you cancel
When you cancel an auto-renewing subscription, cancellation typically prevents future billing but commonly allows access to paid features until the end of the current paid period. Exact behavior depends on whether the subscription is managed by Apple/Google or by Raya directly.
Cancellation does not automatically delete your account or remove personal data. If you want your profile and personal data removed, you must request account deletion through Raya’s settings or contact support and follow their data-removal process. Retention and deletion are governed by Raya’s privacy policy and applicable privacy laws.
Will I get a refund?
Refunds are not guaranteed. If your subscription was billed through the Apple App Store or Google Play, those platforms handle refunds under their own policies and you must request a refund from them. If you were billed directly by Raya, refunds (full or partial) are at Raya’s discretion and depend on the circumstances - examples include billing errors or unauthorized charges. If you believe a charge was unauthorized, contact your card issuer as well as Raya and provide supporting documentation.
Raya plans and pricing
| Plan | Price (CAD) | Billing cycle | Notes |
|---|---|---|---|
| Standard Membership | Varies | Varies | Varies |
| Premium / Extended | Varies | Varies | Varies |
| Trial / Promotional | Varies | Varies | Varies |
Your consumer rights in Canada
As a Canadian consumer, you are protected by federal and provincial consumer protection and privacy laws. The federal Personal Information Protection and Electronic Documents Act (PIPEDA) gives you rights to access and request correction of your personal data held by private-sector organizations and to inquire about how it is used; provinces with substantially similar privacy laws (Quebec, British Columbia, Alberta) have their own enforcement offices. For subscription and billing disputes, provincial consumer protection offices handle complaints about unfair or misleading practices - rules and remedies vary by province.
If you believe a charge is unauthorized or erroneous, you can contact your payment provider to dispute the charge. If the subscription was purchased through Apple or Google, their terms and refund processes generally apply. For unresolved issues, you can file complaints with provincial consumer protection agencies or privacy commissioners as appropriate.
Customer experiences
User reports are mixed. Many users find cancelling straightforward when using the same channel they were billed through (Apple/Google or the website) and receive confirmation without issue. Other users report delays in support response, confusion when billing is handled via app stores, or difficulty obtaining refunds for unused periods. Some users praise the membership quality and networking potential, while others find the approval process and membership fees restrictive.
Documentation checklist
- Account email/username and profile details
- Proof of purchase or subscription receipt (App Store/Google Play receipt or Raya invoice)
- Dates of billing and cancellation request
- Copies/screenshots of cancellation attempts and confirmation messages
- Tracking number and proof of posting if sending a letter
- Last 4 digits of the payment card or payment method used
Common mistakes
One common mistake is attempting to delete the app from a phone believing that removes the subscription - deleting the app does not cancel a recurring subscription. Another is cancelling only on the device app while the subscription is managed by the App Store or Google Play; in that case the subscription must be cancelled in the App Store/Google Play account settings. Some users rely solely on an email request without keeping proof of sending, which makes disputing later charges harder. Finally, not checking which billing channel was used leads to delays: refunds and cancellations are processed differently by Apple, Google, and Raya directly.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store subscription | Handled by Apple; refunds subject to Apple’s policies. | Low for cancellation; getting a refund can be Moderate to High. |
| Google Play subscription | Handled by Google; refunds subject to Google Play policies. | Low for cancellation; refunds can be Moderate to High. |
| Raya website / Direct billing | Possible but at Raya’s discretion; provide proof and reason for consideration. | Medium: canceling is usually straightforward; refunds vary. |
| Tracked postal letter to Raya (recorded delivery) | Unlikely unless accepted by Raya; useful primarily for proof of cancellation request. | Medium to High: ensures proof of receipt but slower process. |
After cancelling
After you cancel, save confirmation and continue to monitor your bank or card statements for recurring charges. If you were billed through Apple or Google and need a refund, submit the request through their support pages. If you were billed directly and do not receive a response or resolution, contact your payment provider to dispute unauthorized or erroneous charges and consider filing a complaint with your provincial consumer protection office. For data-removal requests or privacy concerns, contact the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner if applicable.
Helpful links: Apple subscriptions and purchases support, Google Play subscriptions help, Office of the Privacy Commissioner of Canada, Government of Canada - consumer information.
Address
Raya App Inc
8605 Santa Monica Blvd, #45713
West Hollywood, CA 90069
United States