Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Relatio
Viale Italia 194
31015 Conegliano
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Relatio service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Relatio: Easy Method
What is Relatio
Relatio is a subscription-based service that provides [services/content] to individual and business users. It operates under terms of service and privacy policies that govern billing, access, and data handling.
The company is registered in Italy and typically manages account changes, cancellations, and formal notices through its legal office.
How to cancel Relatio
Cancellation options may include online account settings, email, phone, or a formal written notice to the company’s legal address. For formal or disputed cancellations, sending a registered letter with return receipt (raccomandata A/R) to the legal headquarters is the recommended method to ensure proof of delivery.
- Log in to your Relatio account and look for an account, subscriptions, or billing section and follow the on-screen cancellation procedure; note confirmation numbers or screenshots.
- If there is no online option or you prefer written confirmation, send a clear cancellation letter including your full name, account identifier, date of birth (if required), reason for cancellation, and a request for written confirmation to the legal address. Send by registered mail with return receipt (raccomandata A/R).
- Alternatively, email customer support if an address is provided; attach identifying information and request confirmation in writing. Keep copies of all correspondence.
- If you are charged after cancellation, contact your payment provider or bank to dispute recurring charges and provide proof of cancellation.
What happens when you cancel
After cancellation is processed you will typically lose access to subscriber-only features or content at the end of the billing period unless the provider states immediate termination. Automatic renewals should stop after successful cancellation, but timing can depend on when the request was received relative to the billing cycle.
The company should retain records needed for billing and legal compliance; however, you may have the right to request deletion or access to personal data under applicable privacy laws. Expect the provider to confirm the cancellation in writing - retain that confirmation for your records.
Will I get a refund?
Refunds depend on Relatio’s stated refund policy, the timing of your cancellation relative to the billing cycle, and whether the service was delivered as described. Many subscription services do not refund partial billing periods, while others offer prorated refunds or full refunds within a trial or cooling-off window.
Exceptions may apply if the service was misrepresented, not provided as contracted, or if local consumer protection laws require a refund. For disputed refund requests, keep documentation and escalate to consumer protection authorities if needed.
Relatio plans and pricing
| Plan | Price | Billing cycle | Notes |
|---|---|---|---|
| Basic | Varies | Varies | Varies |
| Standard | Varies | Varies | Varies |
| Premium | Varies | Varies | Varies |
Your consumer rights in Canada
Canadian consumers benefit from federal and provincial protections. While there is no single national “cooling-off” rule for all digital subscriptions, you have rights to clear, accurate pre-contract information, honest representations, and remedies for misleading practices under the Competition Act and provincial consumer protection laws.
For personal data, the federal Personal Information Protection and Electronic Documents Act (PIPEDA) applies to many commercial activities; provinces such as Quebec, British Columbia and Alberta have their own private-sector privacy laws. You can request access to and correction of your personal data, and in many cases can request deletion or restriction of processing. For privacy complaints, contact the Office of the Privacy Commissioner of Canada.
Customer experiences
Users report a range of experiences: some manage cancellation quickly through account settings and receive prompt confirmations, while others encounter delays or unclear responses, especially when a formal written notice is required. International companies sometimes respond slower to requests from Canadian customers and may require communication in a specific language or format.
When a registered letter is requested, customers generally find it effective for securing an official acknowledgement, though it takes longer and incurs postal costs. Keeping thorough records tends to simplify disputes and refund requests.
Documentation checklist
- Account username/email and account number or subscription ID
- Date of sign-up and billing cycle details
- Copies/screenshots of the subscription page, terms, and any trial period
- Proof of payments (receipts, card statements)
- Copies of all communications with the provider (emails, chat transcripts, confirmation numbers)
- Registered mail receipt (raccomandata A/R) and return receipt if sent by post
Common mistakes
Common errors include assuming a phone call is sufficient without obtaining written confirmation, cancelling a profile but not disabling a linked payment method (leading to continued charges), or sending a notice to the wrong address. For example, a customer who only disabled the app on their device but did not cancel the subscription in the account settings might continue being billed.
Another frequent problem is failing to include the account identifier in the cancellation letter; without that, the provider may be unable to process the request promptly. Always get and keep proof of submission and confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Possible, depends on policy | Low |
| Email to support | Possible, may require follow-up | Medium |
| Phone call | Possible, get written confirmation | Medium |
| Registered mail (raccomandata A/R) to legal address | Possible and strong evidence for disputes | Higher |
After cancelling
After you cancel, keep confirmation and proof of delivery for at least 12 months in case of billing disputes. Monitor your bank and card statements for any unauthorized charges and contact your payment provider promptly if they occur. If you want your personal data removed or to limit future contact, submit a privacy request citing PIPEDA or the applicable provincial privacy law.
For further assistance or to escalate complaints, see the Competition Bureau of Canada and the Office of the Privacy Commissioner. Provincial consumer protection agencies can help with local contract or refund disputes.
Helpful resources: Competition Bureau of Canada, Office of the Privacy Commissioner of Canada, Innovation, Science and Economic Development Canada, and your provincial consumer protection office (for example: Consumer Protection Ontario).
Address
For formal cancellations, send a signed cancellation letter by registered mail with return receipt (raccomandata A/R) to the company’s legal headquarters:
Viale Italia 194, 31015 Conegliano (TV), Italia