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Cancel RELATIO
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I hereby notify you of my decision to terminate the contract relating to the Relatio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Relatio: Easy Method
What is Relatio
Relatio is a subscription-based service that provides [services/content] to individual and business users. It operates under terms of service and privacy policies that govern billing, access, and data handling.
The company is registered in Italy and typically manages account changes, cancellations, and formal notices through its legal office.
How to cancel Relatio
Cancellation options may include online account settings, email, phone, or a formal written notice to the company’s legal address. For formal or disputed cancellations, sending a registered letter with return receipt (raccomandata A/R) to the legal headquarters is the recommended method to ensure proof of delivery.
- Log in to your Relatio account and look for an account, subscriptions, or billing section and follow the on-screen cancellation procedure; note confirmation numbers or screenshots.
- If there is no online option or you prefer written confirmation, send a clear cancellation letter including your full name, account identifier, date of birth (if required), reason for cancellation, and a request for written confirmation to the legal address. Send by registered mail with return receipt (raccomandata A/R).
- Alternatively, email customer support if an address is provided; attach identifying information and request confirmation in writing. Keep copies of all correspondence.
- If you are charged after cancellation, contact your payment provider or bank to dispute recurring charges and provide proof of cancellation.
What happens when you cancel
After cancellation is processed you will typically lose access to subscriber-only features or content at the end of the billing period unless the provider states immediate termination. Automatic renewals should stop after successful cancellation, but timing can depend on when the request was received relative to the billing cycle.
The company should retain records needed for billing and legal compliance; however, you may have the right to request deletion or access to personal data under applicable privacy laws. Expect the provider to confirm the cancellation in writing - retain that confirmation for your records.
Will I get a refund?
Refunds depend on Relatio’s stated refund policy, the timing of your cancellation relative to the billing cycle, and whether the service was delivered as described. Many subscription services do not refund partial billing periods, while others offer prorated refunds or full refunds within a trial or cooling-off window.
Exceptions may apply if the service was misrepresented, not provided as contracted, or if local consumer protection laws require a refund. For disputed refund requests, keep documentation and escalate to consumer protection authorities if needed.
Relatio plans and pricing
| Plan | Price | Billing cycle | Notes |
|---|---|---|---|
| Basic | Varies | Varies | Varies |
| Standard | Varies | Varies | Varies |
| Premium | Varies | Varies | Varies |
Your consumer rights in Canada
Canadian consumers benefit from federal and provincial protections. While there is no single national “cooling-off” rule for all digital subscriptions, you have rights to clear, accurate pre-contract information, honest representations, and remedies for misleading practices under the Competition Act and provincial consumer protection laws.
For personal data, the federal Personal Information Protection and Electronic Documents Act (PIPEDA) applies to many commercial activities; provinces such as Quebec, British Columbia and Alberta have their own private-sector privacy laws. You can request access to and correction of your personal data, and in many cases can request deletion or restriction of processing. For privacy complaints, contact the Office of the Privacy Commissioner of Canada.
Customer experiences
Users report a range of experiences: some manage cancellation quickly through account settings and receive prompt confirmations, while others encounter delays or unclear responses, especially when a formal written notice is required. International companies sometimes respond slower to requests from Canadian customers and may require communication in a specific language or format.
When a registered letter is requested, customers generally find it effective for securing an official acknowledgement, though it takes longer and incurs postal costs. Keeping thorough records tends to simplify disputes and refund requests.
Documentation checklist
- Account username/email and account number or subscription ID
- Date of sign-up and billing cycle details
- Copies/screenshots of the subscription page, terms, and any trial period
- Proof of payments (receipts, card statements)
- Copies of all communications with the provider (emails, chat transcripts, confirmation numbers)
- Registered mail receipt (raccomandata A/R) and return receipt if sent by post
Common mistakes
Common errors include assuming a phone call is sufficient without obtaining written confirmation, cancelling a profile but not disabling a linked payment method (leading to continued charges), or sending a notice to the wrong address. For example, a customer who only disabled the app on their device but did not cancel the subscription in the account settings might continue being billed.
Another frequent problem is failing to include the account identifier in the cancellation letter; without that, the provider may be unable to process the request promptly. Always get and keep proof of submission and confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Possible, depends on policy | Low |
| Email to support | Possible, may require follow-up | Medium |
| Phone call | Possible, get written confirmation | Medium |
| Registered mail (raccomandata A/R) to legal address | Possible and strong evidence for disputes | Higher |
After cancelling
After you cancel, keep confirmation and proof of delivery for at least 12 months in case of billing disputes. Monitor your bank and card statements for any unauthorized charges and contact your payment provider promptly if they occur. If you want your personal data removed or to limit future contact, submit a privacy request citing PIPEDA or the applicable provincial privacy law.
For further assistance or to escalate complaints, see the Competition Bureau of Canada and the Office of the Privacy Commissioner. Provincial consumer protection agencies can help with local contract or refund disputes.
Helpful resources: Competition Bureau of Canada, Office of the Privacy Commissioner of Canada, Innovation, Science and Economic Development Canada, and your provincial consumer protection office (for example: Consumer Protection Ontario).
Address
For formal cancellations, send a signed cancellation letter by registered mail with return receipt (raccomandata A/R) to the company’s legal headquarters:
Viale Italia 194, 31015 Conegliano (TV), Italia