Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Roomster
529 West 41st Street, #280
33140 Miami Beach
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Roomster service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Roomster: Easy Method
What is Roomster
Roomster is an online roommate and housing marketplace that connects people seeking rooms, roommates, and short- or long‑term housing. It offers free basic membership and paid subscriptions or one‑time purchases that unlock messaging, verification, and background‑check features.
How to cancel Roomster
- Web (direct via Roomster site): Log in → Settings under Account tab → Subscription → “Cancel my Subscription”. Cancellation must be completed before the subscription period ends to avoid auto‑renewal. Cancellations by email are not accepted.
- Apple App Store / Google Play: If you purchased the subscription through the App Store or Google Play, cancel the subscription through that store’s subscription management (payment is processed by the store).
What happens when you cancel
When you cancel a paid Roomster subscription purchased directly on the site, the cancellation takes effect at the end of the current subscription period; you retain access to paid features until that period ends and then your account is downgraded to Basic Membership. Auto‑renewal will stop only if cancellation is completed before the renewal date. If you purchased through Apple or Google Play, cancellation is handled by that store and follows their timing rules.
Cancelling does not necessarily delete your account or content; basic account access and any data Roomster retains are subject to Roomster’s privacy and data retention policies. If you need to remove personal content or close your account entirely, check Roomster’s account or privacy settings or contact support through the appropriate channel.
Will I get a refund?
Roomster’s stated policy is that refunds are generally not provided for the initial subscription period if you cancel on or before its end, unless no services were rendered. “No services rendered” means you did not use the paid services - for example, you did not post a profile, send messages, complete an ID check, or use in‑system tools. If those conditions are met, you may be eligible for a refund under Roomster’s terms.
For automatic renewals, Roomster indicates a pro‑rata refund may be available if you cancel during the renewal period - you could receive a refund for unused days after the renewal. If the subscription was purchased via Apple App Store or Google Play, refund requests must be made through those stores and are subject to their refund policies and discretion.
Roomster plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Full access | US$2.99 / US$15.49 / US$25.99 / US$38.99 / US$64.99 | One‑time or subscription (auto‑renewal) | Access to messaging/communication features |
| ID Verification | US$3.99 / US$12.99 / US$19.99 | One‑time | Identity verification |
| Background Check | US$12.99 | One‑time | Background check service |
Your consumer rights in Canada
Canadian consumer protection law can provide additional rights beyond a business’s stated policy. Depending on the province and the nature of the purchase, there may be a 14‑day “cooling‑off” period or other cancellation rights for digital subscriptions, particularly for unsolicited contracts or where statutory rules apply. Businesses are required to clearly disclose auto‑renewal terms, cancellation methods, and refund policies; failure to disclose or using obscured terms may be considered unfair or deceptive.
If you believe Roomster did not clearly disclose auto‑renewal or refund terms, or if you were charged improperly, you may lodge a complaint with your provincial consumer protection office or consult the Competition Bureau of Canada. For subscriptions purchased through Apple or Google Play, you may also request refunds through those stores under their respective policies.
Customer experiences
Public reviews show a mix of experiences. Some users report that Roomster’s basic functionality met their needs and that they had generally acceptable experiences using the site for finding rooms or roommates.
Common negative feedback includes disputes over automatic renewals and difficulty cancelling, unexpected or persistent charges (including reports of charges after purported cancellation), frustration with paywalls that block messaging or core features, and reports of fake or bot accounts and technical instability such as deleted listings or lost message history. Many complaints also note difficulty obtaining prompt customer support.
Documentation checklist
- Account email and username used on Roomster.
- Proof of purchase / receipt (credit card statement, App Store or Google Play receipt).
- Screenshots of subscription settings showing active subscription and cancellation attempt(s).
- Screenshots or records showing whether you used paid services (e.g., messages sent, ID verification completed, profile postings).
- Cancellation confirmation (if provided) or date/time of cancellation action.
Common mistakes
Many users make avoidable errors when cancelling: attempting to cancel by email when Roomster requires cancellation through the account settings, missing the deadline and assuming cancelling after the period will stop an immediate renewal, or cancelling on the website when the subscription was purchased through the App Store or Google Play (in which case the store must be used). Another frequent mistake is not keeping receipts or screenshots as proof, which complicates refund requests if an unexpected charge occurs.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Roomster site) | No refund for initial period unless no services were rendered; possible pro‑rata refund if cancelling during an auto‑renewal period. | Low to moderate - cancelling is straightforward via Settings, but refunds are limited and processed per Roomster terms. |
| Apple App Store / Google Play | Refunds handled by the respective store and subject to their policies; users must request refunds through the store. | Moderate to high - requires dealing with store processes and their review; outcome is at the store’s discretion. |
After cancelling
After you cancel, keep copies of confirmation pages, receipts, and any correspondence. If you believe you were charged in error after cancelling, contact your payment provider and the store (Apple/Google) if applicable. For direct purchases, refer to Roomster’s help pages or support channels for follow‑up. Useful resources: Roomster main site https://www.roomster.com, Apple subscription and refund help https://support.apple.com/en-ca/HT202039 and https://support.apple.com/en-ca/HT204084, Google Play subscription and refund help https://support.google.com/googleplay/answer/7018481 and https://support.google.com/googleplay/answer/2479637. If you need to escalate a consumer complaint in Canada, see the Government of Canada consumer resources https://www.canada.ca/en/services/business/consumer-affairs.html or the Competition Bureau of Canada https://www.competitionbureau.gc.ca.
Address
For registered mail (e.g., formal cancellation notices) you may use the address listed in Roomster’s privacy disclosures:
Roomster Corp.
529 West 41st Street, #280
Miami Beach, Florida 33140
United States