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Cancel SCRUFF
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Cancellation service #1 in Canada
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I hereby notify you of my decision to terminate the contract relating to the Scruff service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Scruff: Easy Method
What is Scruff
Scruff is a location-based dating and social networking app aimed primarily at gay, bisexual and queer men. It offers free features for browsing profiles, messaging limited matches and using basic search filters, and a paid tier - Scruff Pro - that adds premium features such as advanced filters, visibility options and additional match tools.
How to cancel Scruff
- Cancel via Apple App Store (iPhone/iPad): Open Settings → your name → Subscriptions, find Scruff, then choose Cancel Subscription. To request a refund, use reportaproblem.apple.com or contact Apple Support for purchases billed through your Apple ID.
- Cancel via Google Play (Android): Open the Google Play app → Menu → Subscriptions, select Scruff and tap Cancel subscription. For refunds, follow Google Play’s refund process at Google Play Help.
- Cancel in-app or on Scruff’s website (if purchased directly): Open the Scruff app or visit Scruff account settings on the web, go to Subscriptions/Billing and follow the cancel link. If you cannot cancel inside the app, contact Scruff support from the app or via their help site.
- Contact Scruff support if automatic methods fail: send a support request through Scruff’s help pages and include account email, purchase receipt and device details. If you need an official paper notice, send a registered letter (acknowledgment of receipt) to Scruff’s terms-of-service address: Perry Street Software, Inc, Attn: Agent for Notice of Copyright Claims, 929 Alton Rd Ste 500, Miami Beach, FL 33139, USA.
What happens when you cancel
When you cancel an auto-renewing Scruff subscription, auto-renewal is stopped so you won’t be charged at the next renewal date. You generally retain access to any paid features until the end of the period you already paid for.
Your account and profile typically remain active after cancellation unless you delete the account. Scruff’s Terms of Service and Privacy Policy determine how long profile data and messages are retained; you can request account deletion if you want data removed, but deletion and retention timelines vary and may require contacting support.
Will I get a refund?
Refund eligibility depends on how the subscription was purchased. Purchases billed through Apple or Google are handled by those stores; you must request refunds from Apple or Google and follow their refund policies. When purchased directly from Scruff, refunds are governed by Scruff’s policies and may be limited - many app and subscription services do not offer pro-rated refunds for unused time.
Exceptions can apply for unauthorized charges, duplicate billing, or billing errors. In those cases you should contact the store (Apple/Google), your payment provider, and Scruff support promptly and supply receipts and evidence. Provincial consumer protection laws may also create additional rights; see the Canadian rights section below.
Scruff plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 month (Scruff Pro) | C$~20.00 | Monthly | Full Scruff Pro features |
| 3 months (Scruff Pro) | C$~55.00 total (~C$18.00/month) | Quarterly | Full Scruff Pro features |
| 12 months (Scruff Pro) | C$~160.00 total (~C$13.00/month) | Annual | Full Scruff Pro features |
Note: Exact Canadian dollar pricing is not publicly posted by Scruff in all cases. The table above contains estimated CAD equivalents derived from typical app-store conversions; actual prices on Apple/Google in Canada may differ.
Your consumer rights in Canada
Canadian consumer protection is governed by federal and provincial laws. You have rights against unfair business practices, and many provinces require clear disclosure of automatic renewal terms. If you believe a renewal or billing was not properly disclosed, you can raise a complaint with your provincial consumer protection office.
For billing disputes, you may also contact your payment provider or credit card issuer to request a charge dispute. For privacy and data-handling concerns, Canada’s federal privacy law (PIPEDA) and provincial privacy regulators may apply; you can file complaints with the Office of the Privacy Commissioner of Canada if you believe your data rights were breached.
Customer experiences
User reports are mixed. Many Canadian users find cancelling through the App Store or Google Play straightforward when they know which store was used for billing. Common frustrations include unexpected renewals when a subscription wasn’t cancelled in the correct store, slow responses from app support, and different refund outcomes depending on whether Apple/Google or Scruff handled the purchase.
Users who purchased directly from Scruff sometimes report additional friction and longer processing times for refunds. Keeping receipts and screenshots speeds resolution in most cases.
Documentation checklist
- Account email and username
- Date of purchase and renewal
- Receipt, order number or subscription ID (App Store/Google Play receipts)
- Screenshots of subscription status in the app/store
- Bank or card statement entry showing the charge
- Any support ticket numbers or correspondence with Scruff
Common mistakes
One frequent mistake is cancelling the app (deleting it from the phone) without cancelling the subscription in the App Store or Google Play - the subscription continues to auto-renew until you cancel in the store. Another is requesting a refund from Scruff when the purchase was billed through Apple or Google; stores typically require you to request refunds through them, not the app developer.
Other examples: using a different email or account when contacting support (delays verification), not saving receipts, and assuming cancellation is immediate instead of taking effect at the period end - always check the subscription end date after cancelling.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refund requests handled by Apple (via reportaproblem.apple.com) | Medium |
| Google Play | Refund requests handled by Google Play | Medium |
| Direct purchase / Scruff support | Refunds depend on Scruff’s policy; may be limited | Varies / Can be High |
| Registered paper notice to company address | May help with formal disputes; refunds not guaranteed | High (slow, formal) |
After cancelling
Keep confirmation of cancellation and receipts until the billing cycle ends. If you need a refund, submit the request to the store that processed the purchase (Apple/Google) and include your receipt and any supporting screenshots. If the store cannot help, open a support ticket with Scruff including the documentation checklist above.
Helpful resources: Apple subscription and refund support at Apple Subscriptions (Canada) and Report a Problem; Google Play help at Google Play refunds; Scruff help and support at Scruff Support; and Canadian consumer information at Government of Canada - Consumer.
Address
Perry Street Software, Inc
Attn: Agent for Notice of Copyright Claims
929 Alton Rd Ste 500
Miami Beach, FL 33139
USA