Cancellation service N°1 in Germany
Contract number:
To the attention of:
Cancellation Department – Silversingles
Kohlfurter Straße 41/43
10999 Berlin
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Silversingles service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Silversingles: Easy Method
What is Silversingles
SilverSingles is an online dating service aimed at singles typically aged 50 and over. It offers profile-based matching, limited messaging features for free accounts, paid membership tiers for full communication and matching, and operates via web, iOS and Android channels.
How to cancel Silversingles
- Web (website): Log into your account → navigate to "My Account" → go to "Membership" → click "Cancel" → select a reason and confirm with your password. You will receive a confirmation email and retain access until the subscription end.
- App Store (iOS): If you subscribed through Apple, cancel automatic renewal via your Apple App Store account; SilverSingles directs iOS users to manage subscriptions through Apple.
- Google Play (Android): If you subscribed through Google Play, cancel automatic renewal via your Google Play account; SilverSingles instructs Android users to manage subscriptions through Google Play.
- Cooling-off (first purchase): You may withdraw within the first 3 days of the initial payment provided you have not started using the paid service (for example, sent messages). Withdrawal can be done via the website or by contacting Customer Care.
- Postal notice (recommended for Canadian cancellations where you want a paper record): send a registered post (raccomandata A/R) to the company’s Berlin address for cancellations in Canada; retain proof of posting and delivery.
What happens when you cancel
When you cancel a paid SilverSingles subscription via the website, your membership typically remains active until the end of the current billing period - you retain access to paid features until that date. Cancelling an auto‑renewal prevents future charges but does not usually produce an immediate prorated refund. If you cancel through the platform where you purchased (Apple or Google), the platform’s rules apply to access and refunds. SilverSingles will send email confirmation of cancellation; keep that for your records. The service retains whatever account data is necessary under its terms - review the site’s privacy policy for retention and deletion procedures.
Will I get a refund?
You may be entitled to a refund if you withdraw within the statutory cooling‑off period: SilverSingles allows withdrawal within the first 3 days after the initial purchase if you have not started using paid services (for example, you have not sent messages). After that period, refunds are generally not offered for renewed subscriptions or after usage has begun, except in exceptional circumstances (such as major service failures) and subject to SilverSingles’ discretion and the platform’s policies.
If you purchased via the App Store or Google Play, you must request refunds through Apple or Google respectively; web purchases should be directed to SilverSingles Customer Care. Keep proof of purchase, dates, and any correspondence when requesting a refund.
Silversingles plans and pricing
| Plan | Price | Billing term |
|---|---|---|
| Basic | Varies | Varies |
| Premium | Varies | Varies |
| Premium Plus | Varies | Varies |
Your consumer rights in Canada
Canadian consumers generally have a statutory right to withdraw from certain digital contracts within a minimum cooling‑off period (commonly three days), provided the service has not already been used. After the cooling‑off period, refund rights depend on the contract terms you agreed to and on applicable provincial consumer protection laws. Canadian laws may require clear disclosure of automatic renewal terms and accessible cancellation procedures. If you encounter misleading disclosure, hidden auto‑renewal terms, or an unduly difficult cancellation process, you can file a complaint with provincial consumer protection authorities or raise concerns with the Competition Bureau. Keep records of purchase confirmations, cancellation attempts, and any correspondence.
Customer experiences
User reports are mixed. Some customers have noted prompt responses from customer service on individual occasions. However, many users complain about automatic renewals that were not clearly noticed, difficulty obtaining refunds (even within allowed periods), and challenges with cancellations. Other reported issues include limited matching relevance, complaints about fake or scam profiles, restricted communication features for non‑paid accounts, and site navigation that some find convoluted. Several users have described prolonged disputes with platform providers (e.g., Apple) when seeking refunds for App Store purchases.
Documentation checklist
- Account email and username
- Order confirmation or receipt (transaction date and amount)
- Screenshot of subscription settings showing auto‑renewal
- Cancellation confirmation email or screenshot
- Proof of registered post (tracking number, delivery confirmation) if mailed
- Copies of any messages or replies with Customer Care, Apple or Google
Common mistakes
Common errors include trying to cancel on the website when the subscription was made through Apple or Google - platform subscriptions must be canceled through those accounts. Waiting until after auto‑renewal expecting an automatic refund is another frequent mistake; refunds are not guaranteed after renewal. Some users assume cancellation immediately ends access or automatically refunds unused time - typically access remains until the billing period ends and refunds are handled only under specific rules. Finally, failing to keep confirmation emails, receipts, or proof of registered post can make disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (direct purchase) | Possible within 3‑day cooling‑off if unused; generally no refunds after use or renewal | Low to medium - cancellation via account is straightforward, refunds may require Customer Care communication |
| App Store (iOS) | Refunds handled by Apple; request through Apple’s refund process | Medium to high - users often report disputes with Apple and mixed outcomes |
| Google Play (Android) | Refunds handled by Google Play; request through Google’s process | Medium to high - Google policies govern outcomes and timeframes |
| Cooling‑off (registered notice within 3 days) | Entitles you to withdrawal and refund if you haven't used the service | Medium - requires timely action and proof; mailed notices add administrative steps |
After cancelling
After you cancel, save your cancellation confirmation email or screenshot and monitor your bank or card statements to ensure no further charges appear. If you need to request a refund or escalate a dispute, start with SilverSingles Customer Care for web purchases and use Apple or Google support for platform purchases. If disclosure or cancellation practices seem misleading or unduly difficult, consider filing a complaint with your provincial consumer protection office or the Competition Bureau.
Useful links: manage Apple subscriptions at Apple subscription support, manage Google Play subscriptions at Google Play subscriptions, SilverSingles help pages at silversingles.ca, and the Competition Bureau at competitionbureau.gc.ca.
Address
Spark Networks Services GmbH, Kohlfurter Straße 41/43, 10999 Berlin, Germany