Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Sugarbook
22 Arch. Makariou III, Avenue Makaria Centre, 4th Floor, Office 403
6016 Larnaca
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Sugarbook service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Sugarbook: Easy Method
What is Sugarbook
Sugarbook is an online dating and social networking service that connects users through profile-based matches and messaging. It offers free accounts with optional premium subscriptions that add features such as unlimited messaging, advanced search, visibility controls, privacy settings, and virtual currency (coins) bundles.
How to cancel Sugarbook
- Cancel via the platform you used to subscribe: if you subscribed through the Sugarbook website, sign in at sugarbook.com, open Account or Subscription settings and select Cancel/Turn off auto‑renewal; if you subscribed through Apple App Store or Google Play, cancel the recurring subscription through your Apple ID or Google account subscriptions page (see links in "After cancelling").
- If website cancellation fails or you need a formal notice, send a written cancellation by registered post (inviare con raccomandata A/R) to the company’s postal address: Sovrnt Ltd., 22 Arch. Makariou III, Avenue Makaria Centre, 4th Floor, Office 403, 6016 Larnaca, Cyprus. Include your full name, account email/username, date of subscription, and a clear statement that you request subscription cancellation and cessation of recurring billing.
- Retain proof: keep screenshots of cancellation confirmation, subscription pages, payment receipts and the postal tracking number. If you used the app store for purchase, also keep the store receipt and subscription cancellation confirmation from Apple/Google.
- If charges continue after cancellation, contact your payment provider (card issuer, PayPal) to dispute unauthorized recurring charges and consider contacting your bank for a chargeback if necessary, providing the documentation you retained.
What happens when you cancel
When you cancel an active premium subscription, cancellation normally prevents future automatic renewals but does not always immediately remove access; you will commonly retain premium access until the end of the paid billing period. Any virtual currency or time-limited bonuses included in the paid period typically remain usable until they expire or until the billing period ends.
Account data (profile, messages, photos) is normally retained by the service according to its privacy policy. If you want account deletion rather than just subscription cancellation, follow the site’s account‑deletion steps or request deletion in writing; note that deletion may be irreversible and some data may be retained where legally required.
Will I get a refund?
Refunds depend on where and how you paid and on local laws. Many dating services do not issue refunds for unused portion of a subscription; purchases made through Apple or Google are governed by those stores’ refund policies. Exceptions commonly include demonstrable billing errors, unauthorized charges, or statutory consumer protections that apply in your province. If you believe you are entitled to a refund, contact Sugarbook support and the payment provider promptly and provide documentation (receipts, cancellation confirmations). If the provider or merchant refuses and you have a valid legal basis, you may raise a dispute with your card issuer or file a complaint with your provincial consumer protection office.
Sugarbook plans and pricing
| Plan | Price | Billing | Features |
|---|---|---|---|
| 1‑Month | C$98.68 | Monthly | Same premium feature set (unlimited messaging, advanced search, visibility, privacy settings, coins/month included) |
| 3‑Month | C$76.73 | Monthly (billed upfront as C$230.22) | Same premium feature set plus 1,000 coins/month |
| 6‑Month | C$54.79 | Monthly (billed upfront as C$328.60) | Same premium feature set plus 5,000 coins/month |
Note: Canadian Dollar pricing shown is derived from a third‑party listing and may vary slightly in the app store or website due to taxes, fees or exchange rate changes.
Your consumer rights in Canada
Canadian consumer protections vary by province but generally require clear disclosure of recurring charges, renewal terms and cancellation methods. If you were not adequately informed or were charged after you cancelled, provincial consumer protection offices can accept complaints. For purchases made through Apple or Google, their own policies and the terms between you and the app store also apply. Regarding personal data, Canada’s federal private sector privacy law (PIPEDA) requires organizations to handle personal information responsibly and to respond to access or deletion requests; provinces with substantially similar laws have equivalent protections. If you believe your rights under consumer or privacy law were breached, you can file complaints with your provincial consumer protection agency or the Office of the Privacy Commissioner of Canada.
Customer experiences
User reports are mixed: some customers report straightforward cancellation through the website or app store and no further billing, while others describe difficulty locating the cancellation control, delays in confirmation, or recurring charges after they believed they had cancelled. Experiences often depend on whether the subscription was purchased directly through the website or via Apple/Google, and on how carefully the subscriber follows the store’s cancellation flow.
Because experiences vary, many former subscribers recommend keeping clear records, cancelling through the same channel used to subscribe, and verifying cancellation with a confirmation email or screenshot.
Documentation checklist
- Account email/username, subscription receipts, payment method statement (showing charge), screenshots of subscription status and cancellation confirmation, date/time stamps, and registered‑post tracking number (if mailed).
Common mistakes
Common mistakes include cancelling only inside the app without turning off the store‑level subscription (Apple/Google) when the purchase was made through the app store; assuming deletion of the app removes the subscription; failing to keep cancellation confirmation or transaction records; and waiting too long to dispute charges. For example, deleting the app without cancelling the Apple subscription can leave the recurring charge active, and cancelling a website subscription but not the app store subscription can produce the same result.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website account cancellation | Typically no immediate refund; stops future renewals | Low to Medium |
| Apple App Store subscription | Refunds handled by Apple per store policy; possible | Low (use Apple ID subscriptions) |
| Google Play subscription | Refunds handled by Google per store policy; possible | Low (use Google Play subscriptions) |
| Postal written cancellation to Cyprus address | No automatic refund; provides formal proof and may help disputes | Medium to High |
After cancelling
After you cancel, verify that auto‑renewal is turned off in the relevant service (website, Apple ID, or Google account) and retain any confirmation. If you need a refund or continued billing occurs, contact Sugarbook support and the payment provider immediately, and be prepared to submit the documentation listed above. Useful support and information pages: Apple subscriptions and refunds at Apple subscription support, Google Play subscriptions and refunds at Google Play help, Government of Canada consumer information at consumerinformation.ca, and privacy guidance from the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Address
Sovrnt Ltd., 22 Arch. Makariou III, Avenue Makaria Centre, 4th Floor, Office 403, 6016 Larnaca, Cyprus