Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Vixen
PO Box 21508
Seattle
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Vixen service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Vixen: Easy Method
What is Vixen
Vixen is a streaming service that offers premium adult video content and a branded TV channel. It provides subscriptions through its website and apps, and is also available as an add‑on channel through some cable and IPTV providers.
Subscriptions and purchases can be made directly on Vixen.com, through mobile app stores (Apple App Store, Google Play), and via third‑party platforms (Roku, Samsung, Amazon, etc.), each of which manages billing separately.
How to cancel Vixen
- Preferred (fastest): Log in at Vixen.com, go to your account’s Billing or Subscriptions section, find the active ViX/Vixen/ViX Premium subscription and choose Cancel Subscription. Keep any confirmation details or screenshots.
- If you subscribed directly but cannot access the billing portal, email support@vixen.com requesting cancellation and include your account email and last four digits of the payment method. Vixen can also cancel via the billing portal on your behalf.
- If you subscribed through Apple, cancel on your iPhone/iPad: Settings → [your name] → Subscriptions → ViX Premium → Cancel Subscription. (Apple controls billing for App Store purchases.)
- If you subscribed through Google Play, cancel via the Play Store app: Play Store → Profile → Payments & Subscriptions → Subscriptions → ViX Premium → Cancel subscription. (Google controls billing for Play purchases.)
- If you subscribed via another platform (Roku, Samsung, Apple TV, Amazon, a cable/IPTV provider), go to that platform’s subscription management flow or provider billing portal to cancel; Vixen.com cannot cancel those platform‑managed subscriptions.
What happens when you cancel
When you cancel a Vixen subscription, you typically retain access through the end of the current paid billing period; cancellation stops future renewals but does not usually end access immediately. The exact behavior can vary by payment processor or app store (some platforms end access immediately upon cancellation).
Vixen’s systems should record the cancellation; save confirmation emails or screenshots. If you subscribed through Apple, Google, or a third party, your account on Vixen may still exist but billing will be managed by the original platform.
Will I get a refund?
Vixen’s terms specify that payments are non‑refundable and no credits are provided for partially used subscription periods, except where required by law or at Vixen’s discretion. This is the company’s general policy but not an absolute guarantee of no refunds.
In Canada, consumer protection law can create additional rights (see next section). If a refund is required by law or granted by Vixen or the payment processor, the timing and amount depend on the processor’s rules and Vixen’s resolution. If you believe you were billed incorrectly after cancelling, you can also dispute the charge with your credit card issuer.
Vixen plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| In‑App Purchases (Vixen app, iOS App Store) | C$2.99 to C$129.99 | Not specified | Not specified in listing |
| Vixen TV channel add‑on | C$12/month to C$14.99/month (approx.) | Monthly | 24/7 premium adult TV channel (linear programming via cable/IPTV providers) |
Your consumer rights in Canada
Canadian consumers may have statutory rights that affect digital subscriptions. Federal and provincial consumer protection regimes can provide cooling‑off periods or cancellation/refund rights for online purchases in certain circumstances; some provinces recognize a 14‑day right to cancel digital subscription purchases depending on how the service was sold and delivered.
Vixen’s stated “no refunds” policy does not necessarily override statutory consumer protections in Canada. If you believe your statutory rights apply (for example, you purchased in a way that triggers a cooling‑off period or you were misled about recurring billing), you can raise the issue with Vixen, file a complaint with provincial consumer‑protection authorities, or dispute charges through your bank or card issuer.
Customer experiences
Online reviews are mixed to negative in some places. Multiple Trustpilot reports describe users who said they were charged after attempting to cancel trial subscriptions, encountered difficulty cancelling, or saw billing from third‑party merchant names (examples cited include GENMEDIA and ECHST.NET). Some reviewers used strong language such as “scam” when they experienced unexpected charges or confusing billing routes.
At the same time, many subscribers successfully cancel via the billing portal or through the App Store/Google Play flows without issue. Problems frequently arise when the subscription was started via a third‑party platform or when customers do not realize which account or platform is billing them.
Documentation checklist
- Account email/username and subscription name
- Date and time of subscription/first charge and any trial start date
- Receipt or order number (email receipt or billing statement)
- Screenshot or PDF of cancellation confirmation or any in‑app cancellation screen
- Bank/credit card statement line showing the charge (note merchant name shown)
- Any correspondence with Vixen support or third‑party platforms (emails, chat logs)
Common mistakes
People commonly try to cancel in the wrong place - e.g., they cancel on Vixen.com while the subscription was billed by Apple, Google, Roku, a cable provider, or a third‑party payment processor. Cancelling in the wrong location does not stop future billing from the actual billing platform. Another frequent error is not saving a cancellation confirmation or not checking the card statement for the merchant name used; this can make disputes harder.
Other mistakes include assuming a refund will be automatic after cancellation, failing to allow a few days for processing or for the app store to reflect the change, and not contacting the card issuer quickly if unauthorized charges appear after cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (paid directly via Vixen.com) | No, except where required by law or at Vixen’s discretion | Low (billing portal) |
| App Store (iOS) | App store policy applies; refunds handled by Apple | Low (manage in Settings) |
| Google Play (Android) | App store policy applies; refunds handled by Google | Low (manage in Play Store) |
| Other platforms (Roku, Samsung, cable/IPTV) | Depends on provider/platform policy | Medium to High (varies by platform) |
| Email support (support@vixen.com) | No, except where required by law or at Vixen’s discretion | Medium (response time varies) |
After cancelling
Save your cancellation confirmation and monitor the payment method used for at least one billing cycle to ensure no further charges appear. If you see an unexpected charge, check whether the merchant name on your statement is a third‑party processor (examples reported by other users include GENMEDIA or ECHST.NET) and contact that processor as well as your card issuer if needed.
Useful links: Vixen’s terms of service and billing information at Vixen Terms, cancellation help article at Vixen cancellation help, Apple subscriptions help at Apple - cancel subscriptions, and Google Play subscriptions help at Google Play - cancel subscriptions.
If you believe your consumer rights in Canada apply or you experience billing that you cannot resolve with Vixen or the platform, consider contacting your card issuer to dispute the charge and filing a complaint with provincial consumer‑protection authorities. For reviews and reports from other customers, see community feedback on Trustpilot.
Address
PO Box 21508, Seattle, WA, USA