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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Wink service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Wink: Easy Method
What is Wink
Wink is a service that offers subscriptions and product sales including smart‑home and app-based offerings. It operates subscription billing through app stores (Apple App Store, Google Play) and directly via its website, with separate policies for subscriptions and physical product orders.
How to cancel Wink
- On iOS (App Store): Open iOS Settings → Apple ID → Subscriptions → Wink and cancel. This stops auto‑renewal but does not automatically create a refund.
- On Android (Google Play): Open the Google Play app → Profile → Payments & subscriptions → Subscriptions → Wink and cancel; cancellation prevents future charges but does not guarantee refunds.
- Via Web (Wink website): Sign in to your Wink account and cancel from your account settings or contact Wink customer support via the site. Access typically continues until the current billing period ends. See Wink legal.
- Product orders on wink.com: You may cancel an order within 24 hours (or the next business day) before it is processed or shipped. After processing/shipment, follow the returns process in Wink returns.
- Formal written cancellation: For a formal notice, Wink S.R.L. accepts registered mail to their legal address (see Address section below).
What happens when you cancel
When you cancel a subscription, auto‑renewal stops but your access to the paid features generally continues until the end of the current billing period. Cancelling via an app store stops future charges from that store; cancelling on the web stops renewal for direct subscriptions. Wink’s published terms state that canceling does not automatically produce a refund for unused time. Your account data and settings may be retained according to Wink’s data retention and privacy policies - contact customer support for specifics or to request data removal.
Will I get a refund?
For subscription services (Apple App Store, Google Play and direct web subscriptions), Wink’s policy states that canceled subscriptions are not refunded - even if unused portions remain. For product purchases on wink.com, Wink offers full refunds within 30 days if items are returned in like‑new condition with original packaging and accessories, and you follow the return instructions; refunds are typically issued within about 10 business days after Wink receives the return, though return shipping costs may be deducted if the return is not due to Wink’s error. See Wink’s subscription terms at wink.ai and returns policy at wink.com.
Wink plans and pricing
| Plan | Price |
|---|---|
| Smart‑home subscription | US $5.99 / month (listed in USD; Canadian App Store may display a CAD equivalent) |
| App subscriptions (other offerings) | US pricing listed in app stores; Canadian pricing varies by store and region |
| One‑time product purchases (wink.com) | Varies |
Your consumer rights in Canada
Under Canadian consumer protection rules, online contracts and digital subscriptions must not be misleading and auto‑renewal terms should be clearly disclosed. Canadian consumers commonly have a cooling‑off period (often 14 days) for certain online contracts unless an exemption applies. Wink’s published refund policy offers a 30‑day return window for physical products, which meets or exceeds common minimums, but the company’s stated “no‑refund” approach for subscriptions may be subject to Canadian statutory rights if auto‑renewal or non‑refund terms were not clearly disclosed at purchase. If you believe your statutory rights under Canadian law were not respected, you may contact provincial consumer protection authorities for guidance after attempting resolution with Wink.
Customer experiences
Reviews are mixed. Many customers praise responsive, helpful support agents and report smooth verification and withdrawal experiences. Other customers report problems with delayed or withheld withdrawals, difficulty obtaining updates, and dissatisfaction with promotional bonuses or bonus spins. These contrasting experiences suggest that while support can be effective, payment and bonus handling have been recurring pain points for some users.
Documentation checklist
- Account email and username
- Order number or subscription receipt (App Store/Google Play confirmation or wink.com invoice)
- Payment proof (credit card or payment provider statement showing the charge)
- Screenshots of subscription status, cancellation confirmation, or error messages
- Dates and copies of any correspondence with Wink support (emails, chat transcripts)
- Device and app version information if canceling via mobile
Common mistakes
Common mistakes include cancelling in the wrong place (for example, deleting the app rather than cancelling the App Store subscription), assuming cancellation triggers a refund, and failing to keep a cancellation confirmation. Another frequent error is missing the 24‑hour window for cancelling a wink.com order before it is processed or shipped; once shipped, you must use the returns process. Keep receipts and cancellation confirmations to avoid disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) | No refund for subscription cancellations per Wink terms; App Store refunds handled by Apple case‑by‑case | Easy - cancel in Settings → Subscriptions |
| Android (Google Play) | No refund for subscription cancellations per Wink terms; Google may review refund requests | Easy - cancel in Google Play → Subscriptions |
| Web (Wink account / support) | No refund for subscriptions per Wink’s terms; contact support for account‑level questions | Easy to medium - depends on availability of account controls and support responsiveness |
| wink.com product orders | Refundable within 30 days if returned in like‑new condition and return instructions followed | Medium - cancel within 24 hours to avoid processing; otherwise return process applies |
After cancelling
After you cancel, keep confirmation records and monitor your payment method to ensure no further renewals occur. If you believe a charge was made in error after cancellation, contact Wink support with your documentation and the relevant links: subscription terms at wink.ai, legal page at wink.com legal, and returns at wink.com returns. If you cannot resolve the issue with Wink and you are in Canada, consider contacting your payment provider (bank/credit card) and your provincial consumer protection office for next steps.
Address
WINK S.R.L., VIA FRANCESCO FERRAIRONI 88 H, 00177 ROMA, Italia