Cancellation service N°1 in France
Contract number:
To the attention of:
Cancellation Department – Yubo
59 rue de Ponthieu, bureau 562
75008 Paris
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Yubo service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Yubo: Easy Method
What is Yubo
Yubo is a social networking app that lets people meet, chat, and stream live video. It offers free basic features and optional paid subscriptions and in‑app purchases that add functionality such as profile boosts, extra swipes, and visibility features.
Yubo subscriptions bought through the Apple App Store or Google Play are managed and billed by those platforms; Yubo also offers account management and support through its Help Center and Terms of Service.
How to cancel Yubo
- iOS (App Store): Open the App Store on the device signed into the Apple ID you used to subscribe → tap your profile photo → Subscriptions → select Yubo → tap Cancel Subscription. Note: uninstalling the app or deleting your Yubo account will NOT cancel an App Store subscription.
- Android (Google Play): Open the Google Play Store app with the account used to subscribe → tap your profile icon → Payments & subscriptions → Subscriptions → select Yubo → Cancel subscription. Note: uninstalling the app or deleting your Yubo account will NOT cancel a Google Play subscription.
- Web / account deletion: Deleting your Yubo account does not cancel subscriptions. To avoid further charges you must cancel the subscription via the App Store or Google Play as described above.
- Optional formal notice to Yubo/Twelve‑App SAS: If you wish to send a written request (for example to document a dispute), send a signed letter including your full name, account email, purchase date, transaction ID (if available) and explicit request to cancel auto‑renewal to Twelve‑App SAS - Customer Service, 59 rue de Ponthieu, bureau 562, 75008 Paris, France. Use a tracked/registered method (e.g., raccomandata A/R) to obtain proof of delivery; this does not substitute for cancelling via the app store.
What happens when you cancel
When you cancel a subscription, billing for future renewal stops but your paid access typically remains active until the end of the current billing period. Cancelling prevents future automatic payments but does not retroactively refund past charges.
Deleting your Yubo account will remove your profile and content and will usually forfeit any virtual items (such as YuBucks or unlocked features) without refund. Account deletion alone does not stop billing from Apple or Google; you must cancel the subscription with the store to stop charges.
Will I get a refund?
Yubo’s stated policy is that subscriptions and in‑app purchases are non‑refundable except where required by local law. App Store purchases must be refunded through Apple (via reportaproblem.apple.com); Yubo cannot directly issue App Store refunds.
For Google Play purchases, Yubo’s support guidance indicates you can request a refund (for example within a 14‑day window) by submitting the relevant support request with purchase number, date and amount. Residents in jurisdictions with statutory cooling‑off or withdrawal rights (e.g., EU/UK 14‑day right of withdrawal) may have separate entitlements; Yubo’s Terms of Service describe those cases.
Yubo plans and pricing
| Plan | Price (approx.) | Period | Key features |
|---|---|---|---|
| Power Pack (weekly) | approx. US$13.99 | Weekly | Boosts, swipes, reverse swipes, see who swiped on you |
| Power Pack (monthly) | approx. US$18.99 | Monthly | Same as weekly Power Pack |
| Elite Pack (weekly) | approx. US$17.99 | Weekly | Power Pack features + send Spotlights, see who viewed profile, priority swipe |
| Elite Pack (monthly) | approx. US$23.99 | Monthly | Same as weekly Elite Pack |
Note: These are approximate USD figures; exact Canadian (CAD) pricing for Yubo in Canada was not publicly available in the provided data. App Store listings may display converted prices depending on location and currency.
Your consumer rights in Canada
In Canada, consumer protection is primarily handled at the provincial level and rights can vary. Yubo’s published position is that purchases are non‑refundable except where local law requires otherwise. Digital or in‑app purchases made through the App Store or Google Play commonly fall under the platform’s billing and refund rules rather than the app developer’s direct control.
If you believe you have been charged unfairly, start by contacting the platform that processed the payment (Apple or Google), retain receipts and transaction IDs, and consider contacting your payment provider to dispute a charge if appropriate. You may also contact your provincial consumer protection office for guidance on whether applicable laws provide additional remedies.
Customer experiences
Available Canadian user reviews identified concerns about safety and moderation, reports of harassment, app stability issues, and dissatisfaction with support responsiveness. These reviews emphasize the importance of keeping records of interactions and purchases when seeking refunds or cancellations.
No positive Canadian‑source reviews were identified in the provided data. As with many social apps, individual experiences vary and reported issues often relate to community moderation and support handling rather than billing mechanics alone.
Documentation checklist
- Receipt or order confirmation showing purchase date and total
- Transaction ID / purchase number (from App Store or Google Play)
- Screenshots of active subscription in App Store / Google Play showing renewal date
- Screenshots or copy of any cancellation confirmation or correspondence with Yubo/support
- Bank or card statement entries showing the charge (if disputing via your bank)
Common mistakes
Common mistakes include assuming that uninstalling the app or deleting the Yubo account cancels a subscription - it does not. Another frequent error is requesting a refund from Yubo for an App Store purchase; App Store refunds must be handled through Apple. Waiting until after a renewal to request cancellation or refund without timely evidence or not keeping the purchase ID also reduces the chance of a successful refund or dispute.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store cancellation & refund | Refunds handled by Apple via reportaproblem.apple.com; Yubo cannot issue App Store refunds | Medium - subject to Apple’s decision process |
| Google Play cancellation & refund | Cancel via Google Play; refunds may be requested via Yubo support or Google (timing and outcome vary; Yubo guidance requests purchase number and details) | Medium - time‑limited windows can apply |
| Delete Yubo account / contact Yubo directly | Deleting account does not produce a refund and does not cancel store billing; contacting Yubo may help with account issues but refunds depend on payment processor/store | Low for deletion, High for securing refunds or exceptions |
After cancelling
After you cancel, keep confirmation that the subscription is set to not renew (screenshots are useful). If your purchase was made via Apple and you want a refund, use reportaproblem.apple.com. For Google Play purchases, review Google’s refund process (Google Play refund) and use Yubo’s support channels to submit the requested purchase details if Yubo’s guidance asks you to do so.
If you need to send formal written correspondence to the company, use a tracked or registered delivery method to the address below and include all documentation listed in the checklist. If you believe provincial consumer law has been breached, contact your provincial consumer protection office for next steps.
Address
Twelve‑App SAS - Customer Service, 59 rue de Ponthieu, bureau 562, 75008 Paris, France
For written notices, consider sending by registered/tracked mail (raccomandata A/R or equivalent) to obtain proof of delivery. This can be helpful if you later need to demonstrate that you provided formal notice.