Cancellation Zoosk: Easy Method

What is Zoosk

Zoosk is an online dating service and mobile app that connects people through searchable profiles, behavior-based matching (SmartPicks), messaging and visibility features such as “who viewed you.” It is available on the web and as apps for iOS and Android and offers both free accounts and paid subscription plans for full premium access.

How to cancel Zoosk

• Web (direct purchase via zoosk.com): Sign in at zoosk.com, go to Settings → Subscription → Cancel Subscription → Unsubscribe, select a reason and confirm. After confirmation you will see the subscription end date. For Zoosk help see How do I cancel my subscription?.
• iOS (App Store purchase): Open your Apple ID subscription settings (Settings → [your name] → Subscriptions) and cancel the Zoosk subscription there. Access continues until the end of the paid billing cycle even if the Zoosk app still shows a “renewing” status. For guidance see How do I cancel my subscription purchased in the iOS app?.
• Android (Google Play purchase): Open Google Play → Payments & subscriptions → Subscriptions and cancel Zoosk. Service generally continues until the end of the paid period; Zoosk may still show renewal until Google notifies them. See How do I cancel my subscription purchased in the Google Play app?.
• By post (optional): If you prefer written notice, send a signed cancellation letter to Zoosk’s mailing address and use certified mail (raccomandata A/R) or equivalent with tracking/return receipt; keep the postal receipt and tracking number as proof of delivery.

What happens when you cancel

When you cancel an active Zoosk subscription you generally retain access to paid features until the end of the current billing period shown as the subscription end date. Zoosk’s system or the app may still display “renewing” until the payment platform (Zoosk, Apple or Google) processes the cancellation and updates status. Your account and profile usually remain active as a free account unless you request deletion; personal data is retained according to Zoosk’s privacy and retention policies.

Will I get a refund?

Zoosk’s standard terms state that fees and charges - including subscriptions, coins and partially used services - are non‑refundable unless otherwise specified or required by applicable law. In some limited circumstances (for example, a short statutory cancellation window referenced in Zoosk’s Terms of Use for certain jurisdictions) a refund may be available if you cancel within the specified period; such refunds, when permitted, are typically processed within 10 - 30 days. If you purchased through the Apple App Store or Google Play, refund requests must be made to Apple or Google respectively; Zoosk does not control those refund processes.

Zoosk plans and pricing

Prices are based on Zoosk data as of early 2025 and may vary slightly by platform (web, App Store, Google Play) and applicable taxes.

Your consumer rights in Canada

Canadian consumer protection laws can give subscribers rights that override contractual no‑refund clauses - particularly regarding automatic renewals, clear disclosure of recurring charges, and short windows to cancel under provincial rules. For example, Quebec’s Consumer Protection Act and other provincial regulations may provide additional protections. Zoosk’s Terms of Use cannot lawfully negate statutory consumer rights. If Zoosk continues billing after you cancelled or refuses a lawful refund, you may raise a dispute with your payment provider (bank or credit card) to request a chargeback or contact provincial consumer protection authorities for guidance.

Customer experiences

User feedback is mixed. Some subscribers report positive outcomes: they found genuine matches and appreciated simplicity and the matching tools. However, many complaints appear repeatedly: reports of fake or inactive profiles, difficulty cancelling or receiving confirmation, unexpected auto‑renewals, perceived unresponsiveness from customer service, and occasional technical or billing glitches. Experiences can differ by how the subscription was purchased (web vs App Store vs Google Play).

Documentation checklist

• Account email and username; subscription type and renewal/end dates (screenshot of Settings → Subscription).
• Payment receipts or bank/credit card statements showing Zoosk charges.
• Confirmation emails of purchase and any cancellation confirmation (screenshots or saved emails).
• If purchased via Apple/Google: Apple receipt (reportaproblem.apple.com) or Google Play order confirmation.
• Copies of any messages or support tickets exchanged with Zoosk and dates.
• If you mailed a cancellation: signed letter copy and certified mail receipt/tracking number (proof of delivery).

Common mistakes

Common errors include cancelling inside the Zoosk app but not cancelling the subscription in Apple or Google subscription settings when the purchase was made through those stores; assuming the app’s “renewing” label means cancellation failed when it can take time to update; not confirming or saving a cancellation confirmation; and failing to gather proof (receipts, screenshots, or postal tracking) before proceeding. Also, some users contact Zoosk for App Store or Google Play refunds rather than submitting requests through Apple or Google, which delays resolution.

Comparative recap

After cancelling

Keep all documentation (confirmation screens, emails, payment records) until the billing period ends and any disputes are resolved. If you need help or a policy reference, Zoosk’s help pages include cancellation instructions and links to terms: How do I cancel my subscription?, iOS cancellations, and Android cancellations. For terms and refund policy language see Zoosk’s Terms of Use: Zoosk Terms of Use. If your refund request involves the App Store or Google Play, start at Apple’s or Google’s support/refund pages and include your receipts when filing.

Address

Zoosk, Inc.
989 Market Street, San Francisco, CA 94103, United States