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Cancel A CLOUD GURU
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I hereby notify you of my decision to terminate the contract relating to the A Cloud Guru service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation A Cloud Guru: Easy Method
What is A Cloud Guru
A Cloud Guru (ACG), now part of the Pluralsight family, is an online learning platform focused on cloud computing and certification training (AWS, Azure, GCP, etc.). It provides video courses, hands‑on labs and sandboxes, practice exams and progress tracking for individual learners and teams.
How to cancel A Cloud Guru
- Direct (website): Log into your A Cloud Guru account → Profile or Account Settings → Billing or Membership tab → click “Cancel Subscription.” Access usually continues until the end of your current billing cycle. For a step‑by‑step external guide see this guide.
- Apple App Store (iOS): On your device go to Settings → [your name] → Subscriptions → A Cloud Guru → Cancel Subscription. See Apple’s subscription help at Apple support.
- Google Play (Android): Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select A Cloud Guru → Cancel Subscription. See Google’s instructions at Google Play help.
What happens when you cancel
When you cancel a paid A Cloud Guru subscription, your access generally remains active until the end of the current paid billing cycle; the subscription will not renew at the next billing date. Your account, progress data and course history are normally retained for use with a future paid subscription, but check ACG terms or contact support if you want explicit data retention or deletion details. If you subscribed through Apple or Google, cancellation and access follow the store’s rules.
Will I get a refund?
ACG’s stated policy is that it does not provide refunds on membership fees or charges outside the free trial period. That includes partially used periods and associated bank or merchant fees; you may cancel anytime and continue to use the service until your paid‑through date. EU consumers have a 14‑day full refund right for subscriptions started within the EU, but that does not apply to Canadian customers. For the company policy summary see this FAQ. If you believe the product was misrepresented or ACG failed to deliver, you may have other remedies under consumer protection laws (see next section).
A Cloud Guru plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Personal Basic | US$29.00/month or US$348/year | Monthly/Annual | Unlimited courses, guided labs, practice exams, etc. |
| Personal Plus | US$39.00/month or US$468/year | Monthly/Annual | Includes Personal Basic features plus Challenge Mode, Sandboxes |
| Business Basic | US$35.00/month per learner or US$420/year | Monthly/Annual (min. 2 learners) | Team management, centralized billing, labs, etc. |
| Business Plus | US$49.00/month per learner or US$588/year | Monthly/Annual (min. 2 learners) | Business Basic features plus cert reporting, SSO, custom paths, etc. |
Note: Listed prices are in USD. A Cloud Guru does not publicly list exact CAD pricing; Canadian customers are commonly billed in USD and their bank or card issuer applies conversion and any applicable fees.
Your consumer rights in Canada
Under Canadian consumer protection frameworks, refunds are typically available when a product is misrepresented, defective, or otherwise fails to meet reasonable expectations. ACG’s “no refunds” policy is enforceable in many cases, so Canadian consumers who simply change their mind after the trial may have limited options. If ACG materially changed or terminated a promised benefit (for example terminating a “lifetime” plan), affected users might have a legal claim under provincial consumer protection laws or remedies via dispute resolution or small claims court. Outcomes vary by province and case facts; consider seeking legal advice for significant losses.
Customer experiences
Users commonly praise A Cloud Guru for practical hands‑on labs, sandboxes and a broad catalog aligned with cloud certifications; many reviews highlight helpful progress tracking and exam‑aligned materials. At the same time, recurring criticisms include instances of outdated content, perceived drops in quality following corporate changes, reports of slow or unresponsive customer support, and complaints from customers affected by the termination of “lifetime” plans. Several learners also report that some practice exams and courses are not as deep as required for certain real exam preparation, so results vary by learner expectations and certification targets.
Documentation checklist
- Account email/username and subscription start date
- Order confirmation or invoice (payment receipt)
- Bank or card statement showing the charge
- Screenshot of subscription settings showing active plan
- Support tickets or email correspondence (if you contacted ACG)
- Any promotional page or marketing text if you believe a plan was misrepresented (e.g., “lifetime” plan evidence)
Common mistakes
Common errors include canceling in the app but not confirming via the store (or vice versa), assuming a cancellation is immediate rather than effective at the end of the billing cycle, and expecting a refund when the published policy disallows it. Another frequent mistake is not saving invoices or screenshots before contacting support; lacking documentation makes disputes and refunds harder to pursue. Also, international customers sometimes assume EU refund rules apply - these do not extend to Canada.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (direct account portal) | No (except free trial) | Easy |
| Apple App Store | Handled by Apple’s refund policy; may be considered separately from ACG | Medium |
| Google Play | Handled by Google Play refund policy; store decides refund eligibility | Medium |
| Email support / small claims | Possible only if there is misrepresentation or other legal basis | Hard (may require documentation or legal process) |
After cancelling
After you cancel, keep copies of confirmation messages and monitor your payment method for further charges. If you believe you are entitled to a refund (for example, due to misrepresentation or a promotional promise that was broken), gather the documentation listed above and attempt to resolve the matter with A Cloud Guru support first. If that fails, consider contacting your card issuer to dispute a charge (note time limits) or pursuing a provincial consumer protection agency or small claims court. Helpful links: account and cancellation info at A Cloud Guru, the independent cancel guide at JoinChargeback, and ACG policy summary at Comparably. For store cancellations see Apple’s subscription help at Apple support and Google Play’s subscription help at Google Play help.
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