Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Aceable
610 W 5th Street, Suite 603
78701 Austin
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Aceable service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Aceable: Easy Method
What is Aceable
Aceable is an online education provider that offers driver training, pre-licensing and test-prep courses, and optional subscription services such as roadside assistance. Courses are delivered digitally via web and mobile apps and may be purchased directly from Aceable or through third-party platforms (Apple App Store, Google Play, PayPal or credit card processors).
How to cancel Aceable
- If you purchased directly on the web (Aceable.com) or by credit card/PayPal/Google Play: contact Aceable customer support within 30 days of purchase to request a cancellation and, if eligible, a full refund. Provide your order number, purchase date, and a statement that the course is not completed.
- If you purchased through the Apple App Store (iTunes): you must request refunds and cancellations through Apple's processes; Aceable refers customers to Apple Support and cannot directly issue App Store refunds.
- To cancel a roadside assistance trial/subscription: cancel before the trial end to avoid renewal; after 30 days it renews monthly until cancelled. Cancellation is effective immediately but past fees are non-refundable.
- If you prefer written notice or need proof of delivery, send a signed cancellation letter by registered (certified) mail or with proof of postage to Aceable Attn: Customer Service, 610 W 5th Street, Suite 603, Austin, TX 78701, United States. Keep proof of postage or delivery confirmation.
What happens when you cancel
When you cancel an Aceable course purchased directly or by eligible payment methods, cancellation will stop future billing for subscription-style products and prevent further access renewal. Access to course content may continue for a limited period depending on the course terms - check your course details or confirmation emails for exact access windows. For roadside assistance, cancellation stops future monthly charges immediately but does not retroactively reimburse already billed fees. App Store purchases and subscriptions are managed by Apple and follow Apple’s access and cancellation rules.
Will I get a refund?
Aceable’s stated policy for direct purchases and purchases via Google Play, PayPal, or credit card is a full refund if the student has not completed the course and requests the refund within 30 days of purchase. Requests must be made through Aceable customer support. For Apple App Store (iTunes) purchases, Aceable directs customers to Apple; refunds must be requested through Apple’s refund process and are subject to Apple’s policies. Roadside assistance fees are non-refundable: cancelling terminates future billing but does not reimburse past charges. Aceable also advertises an "Ace or Don't Pay" guarantee for certain pre-licensing/test-prep products: if you complete required coursework within six months, take your first licensing exam within 30 days of completion, and fail, Aceable may provide a refund or prorated refund according to the guarantee terms; this typically applies only to purchases made directly from Aceable and under the stated conditions.
Aceable plans and pricing
| Plan / Product | Price (CAD) | Notes |
|---|---|---|
| Pre-licensing / Driver's Course | Varies | Pricing depends on course and jurisdiction; no confirmed Canadian CAD pricing available. |
| Roadside Assistance Subscription | Varies | Monthly auto-renew subscription; trial available in some cases. |
| "Ace or Don't Pay" Guarantee | Varies | Applies under specific completion and exam conditions for qualified courses purchased directly. |
Your consumer rights in Canada
Under Canadian consumer protection law, distance purchases of digital goods and services are often subject to a statutory 14-day cooling-off period (a right of withdrawal) in many provinces and contexts. Aceable’s own policy of a 30-day refund window for courses not completed is more generous than the typical 14-day statutory right. However, purchases made through Apple’s App Store are governed by Apple’s own refund policies and processes, not Aceable’s policy. Auto-renewing roadside assistance subscriptions can fall under provincial rules requiring clear disclosure and explicit consent for recurring charges; recurring complaints about unexpected roadside charges suggest consumers should confirm opt-in and keep records of consent and cancellation.
Customer experiences
Many users report that Aceable’s courses are user-friendly, engaging, and easy to navigate, with flexible pacing and helpful customer support responses. Positive reviews often cite clear instruction and humor in the content. On the other hand, some customers have reported issues: recurring or unexpected roadside assistance charges and occasional technical problems during proctored exams. A few customers reported receiving refunds after support intervention following technical exam issues, while others noted difficulty resolving roadside-assistance billing disputes. Overall, experiences vary; keep good documentation when you purchase and if problems occur.
Documentation checklist
- Order confirmation or receipt (showing date, product, and amount)
- Payment proof (credit card statement, PayPal transaction, Google Play receipt, or App Store receipt)
- Course progress screenshot showing incomplete status (if seeking the 30-day course refund)
- Copies of any correspondence with Aceable customer support (emails, chat transcripts, ticket numbers)
- Proof of cancellation (support confirmation, cancellation page screenshot, or registered-mail delivery receipt)
Common mistakes
Frequent errors that delay or block refunds include waiting longer than 30 days to request a refund for course purchases, contacting the wrong support channel (for example asking Aceable to refund an App Store purchase instead of using Apple’s refund process), and failing to keep receipts or screenshots demonstrating course incompletion. For roadside assistance, not cancelling before the trial/renewal date or not keeping a clear record of cancellation requests often leads to recurring charges that are difficult to reverse.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Direct web purchase / Credit card / PayPal | Full refund if course not completed and requested within 30 days | Low - contact Aceable support with documentation |
| Google Play | Same as web if processed via Aceable; otherwise follow Google Play refund rules | Medium - may require Google Play refund process |
| Apple App Store (iTunes) | Refunds handled by Apple via App Store policies | Medium - High - must use Apple’s support/refund flow |
| Roadside assistance subscription | Fees are non-refundable; cancellation stops future billing | High for recovering past charges; Low for stopping future charges |
After cancelling
After you cancel, retain all documentation (receipts, support confirmations, proof of postage) until the refund is processed or any dispute is resolved. If you purchased via Apple, start with Apple’s refund request page. For Google Play purchases, see Google Play refunds. For PayPal disputes and buyer protection, see PayPal Help. To contact Aceable support directly, use their contact page: Aceable Contact. If you believe a recurring charge violates Canadian auto-renewal rules or you need consumer protection guidance, consult the Government of Canada’s Office of Consumer Affairs at ic.gc.ca. If you send written cancellation, use registered/certified mail and keep the delivery confirmation.
Address
Aceable Attn: Customer Service
610 W 5th Street, Suite 603
Austin, TX 78701
United States of America